I have this happen all the time. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Had this happen a few weeks ago. The buyer got paid after three days and I was still charged. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do New to mercari love the community already. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I shipped out a piece of jewelry. Press J to jump to the feed. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Buyer supposed . If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Not likely. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. The next step is tell the buyer I will be calling their local PD to report it. and our ', Press J to jump to the feed. I insured the package at full value. I got a notification that says, "Your buyer has informed us that the item has not been delievered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The third arrived a few days after the window closed). Cloudflare Ray ID: 7a16556a0c7c770d Mercari does offer a $200 shipping protection with each order. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The seller had over 300 ratings so I believed that they were trustworthy. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. But it appears as if everything is in order now. Tracking shows delivered. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Press question mark to learn the rest of the keyboard shortcuts. Date: September 24, 2021 08:21AM The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Are we going to loose out on a $100+ and have to refund this guy? The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Press question mark to learn the rest of the keyboard shortcuts. Press question mark to learn the rest of the keyboard shortcuts. As a buyer I would be fine with that. This buyer does more selling than buying from looking at their reviews. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Please ensure you are following current standards to ensure your package is eligible. That's shitty the buyer seems genuine so I'd hate for this to be the case. Buyer claims they did not receive the package. Very likely to be actually delivered today and will update in tracking. Posted by: Bill in NC. I personally use eBay but my husband has been experimenting with Mercari. 'In honor of imnotlegolas for starting this subreddit. ', Press J to jump to the feed. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I was also charged the incorrect amount of money. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Annoyed. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Any ideas on how to handle this? Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Some buyers do claim this as a scam, but this is truly not always the case. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Payments are processed on the site, preventing fraud or scamming . Performance & security by Cloudflare. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. While I've searched the sub I was still curious. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Any advice is greatly appreciated. Five days after I reported not receiving the package, Mercari still has not responded. thanks. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Checked everywhere and there was no delivery. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Create an account to follow your favorite communities and start taking part in conversations. I would personally be a bit annoyed. Had this happen to me as a buyer! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. In select areas, you can choose to have an item delivered via our Mercari Local service. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I contacted Mercari multiple times, nothing got put on hold. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Update: the buyer informed me today that the package arrived. Create an account to follow your favorite communities and start taking part in conversations. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. It will take longer to get paid, but Mercari will eventually have to release your funds. The action you just performed triggered the security solution. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. 1. I really feel this could be a scam. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. this is a question and various opinions are valid and necessary. 1099-K Reporting and Disclosure Information. Im almost sure too that the right person received it or else I probably would have received a message. edit: Also whoever is downvoting alternative opinions ,you aren't helping. This actually happened to me except I was the buyer. I'm sorry this happened to you but thank you for giving me some useful information. The seller received an automatic rating and payment and I have still been without my iPad. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you shipped the item yourself, please contact your carrier to check the delivery status. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Ah, ok. As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Thanks . Always do this as the seller. The sale was almost $200. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In some cases packages say delivered while they are still in transit. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. 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