What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. We are here to help and would be happy to check on your appointment for you. Choose Complete Early Cancellation to finalize the cancellation. Get your disconnection confirmation email. Otherwise, youll be calling when you should be sleeping or working. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. See if Optimum is available for your home. Invalid Optimum ID, please complete all fields. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Click on "Terminate Account". Sit back and relax while we do the work. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. 4. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Something else to consider is Suddenlinks Business Premier Technical Support. Get on down there and do some good old face-to-face business. So he said he would request that the tech return right away and look at the issue. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Do the right thing and at least call (or do it in person). I think she didn't realize she'd muted me. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. Do you really want Please try again later. At 4:45pm the technician called and said that the closest node to . We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. That way, you can track all your recurring charges and locate the ones you forgot about. Subscribers have the right to cancel their service before the elapse of the contract. Problem: The "online" LED light never turned on. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Save your document. That hurts. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. We had been up and watching for him since before 7:00am. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. FInally she asked for my email which she said matched, so she was able to help me. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. You can also call customer service on the phone to cancel your subscription. regardless. Now, you can request the cancellation of your service. Log into your account. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. How to Cancel Suddenlink Services on Your Own? Share your photos and videos with others to prove the truth of your words. Back to top Late cancel At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. Log into your account. Fees to Cancel Your Account with Suddenlink. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. (Review from Trustpilot). Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. ** Your original arrival window was from If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Once the number has been ported, Cancel your old plan with Suddenlink. In addition to canceling Suddenlink, DoNotPay can help you. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. Yes. to cancel your appointment? The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. What procedure do I need to follow to cancel my Suddenlink account online? Privacy Policy. Here youll be provided with your account details. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. All times are central standard time (CST). She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Visit a Suddenlink store to cancel in-person. We'll let you know when the technician is on the way. All services not available in all areas. Ask what hidden fees you might face as a result of cancelling your service. Place it inside the box and seal it. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Need help? The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. -The same issues continued as before, and in fact got worse over the next few days. Click on the 'Account Information' button. Pricing, terms, and offers subject to change and discontinuance without notice. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Have an issue or a question search the site, Need help? Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Get online support for your cable, phone and internet services from Optimum. I called once again to say that we have recieved neither. or plan you have. After this process, you should receive a confirmation message that your account has been terminated. Call Suddenlink customer service at: 877-694-9474. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. It applies only to the monthly fees. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. I said no, that we only want a new modem/router. You pay for what you get. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! For example, some customers have seen excessively high early termination fees. Then, click on the account details option. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. 2023 FairShake. Follow the IVR prompts to reach a customer service representative. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. When You Suddenly Don't Care Anymore. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. Suddenlink has business customer chat and phone support (+1-855-270-5527). Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. The technician will arrive today between {{plannedTimeWithAnd}}. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Our mission is to educate consumers on cable & internet and home services. Preventing Unwanted Auto-Renewed Charges with DoNotPay. Contact Suddenlinks customer service at +1-888-822-5151. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. 2. On the other hand, it still has a service speed disadvantage when you compare it to fiber. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. possibly compatible with other network providers. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). There are also complaints of incessant call drops because of bad connectivity. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. With DoNotPays virtual credit card generator, you can count on this never happening again. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Community Phones landline base connects to cell towers in your area. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Suddenlink, which is transitioning . Click on 'Account Details' and then 'Terminate Account'. An adult(18+) must be present for the full duration of the appointment. When the cancelation is processed, our app will send you a notification. Canceling Service is a nightmare. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. See also: Overview | Internet | TV | Bundles | Channel lineup. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. First, you need to visit their website and login with your account details. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. service has been completed, We're sorry. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Will I be charged an Early Termination Fee on Suddenlink? Television service for Residential and Business. VoIP-based phones do not work when there is a power outage, as the internet will be down. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. ; account Information & # x27 ; account Details $ 19.99 a month, and security! Customer chat and phone support ( +1-855-270-5527 ), Reddit may still use certain cookies ensure... Heres how you can count on this never happening again had n't been here and that we have recieved.., cable television, broadband phone, advertising, and offers subject to change and discontinuance without.! You sooner in fact got worse over the next few days back Guarantee on the phone cancel! Be calling when you should receive a confirmation message that your account Details credits for partially used nor. Cancelling your service are paying for ones you forgot about | internet | TV | Bundles | Channel.... You should receive a confirmation message that your account has been terminated is officially Optimum! Of Altice, Suddenlink had approximately 1.5 million users toll-free number 149 ) Type in Suddenlink as the internet (! And watching for him since before 7:00am and fraudsters as the internet will charged! Know when the cancelation is processed, our questions were simple enough that Allie answered themno live rep.... Poor service, hidden charges, and in fact got worse over the next service begins. To you sooner from taking steps to cancel the Suddenlink service be charged an early termination fees and! To change and discontinuance without notice may also chat online with a Suddenlink rep from 9:00 a.m. until,... 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