If there has been any change in the shipping route. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. Due to unforeseen circumstances, your delivery of the package may be delayed. Hopefully, your parcel will soon be on its way again. Does Hong Kong have DHL? If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. The dedicated place for all discussions on replica watches. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. A typhoon could also occur while your parcel is in transit. Local road closures, weather issues, or strikes can all cause delays. If its being held up due to traffic, itll most likely be resolved fast. Hoping yours gets to you quickly and safely! In this case, they will contact you. No selling or trading, no trusted dealers here, just discussions. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Required fields are marked *. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. No paper mess and a greener planet. The container ship may not have adequate space or equipment to safeguard your consignment. You are visiting this site with a browser, which might not deliver the most optimal experience. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. An item can theoretically be placed on hold for an extended period; however, this rarely happens. In some cases, DHL might remove this shipment status in a day. Available to private and business customers. DHL Hong Kong handles 10s of millions of parcels a year. All rights reserved 2023 Copyright HowChimp.com. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. It does occasionally happen, especially when the shipment is quite near its final destination. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. There are multiple potential explanations for this issue showing up. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China It impacts the linking ships or vehicles that will transport your package to its final destination. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. If your DHL shipment has been marked as On Hold, you might be wondering what to do. Importers cant always be at the port to track shipments. But if they have exhausted all options, the only thing they can do is wait for you to contact them. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Maybe they provided the street for the delivery address but forgot to include the apartment number. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. You may track and trace shipments through DHLs website. 100% satisfaction guarantee. They have never missed on any request I have asked of them in the 2+ years.. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. This is usually no longer than 2-3 business days. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Occasionally, the ship must make a quick stop at another port until the weather improves. We will discuss the most common causes in more detail in the next section. However, there are times when a call to DHL customer service might be necessary. If its being held up because of congestion issues, this will probably be fixed quite quickly. It also indicates that the shipment is available for Customs release. Most issues will be resolved by DHL, and your package will start traveling again. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Its a type of document, which serves as proof of ownership of freight and transportation. The batteries must be contained within the devices. It is not uncommon for this to happen, especially when shipping internationally. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Schedule A Pickup Anytime with MyDHL+ Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. In these cases, your shipment will be placed on hold until it clears customs. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. But it also says: Further Detail The shipment is currently awaiting the next available cycle. If you need to urgently send a package with DHL, there are a few options available. Indeed, it sometimes happens when the package is very close to its intended destination. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. In short, it has stopped and is currently just sitting for some reason. Mexico. What is the cheapest way to make shelves? This might happen due to bad weather or simply because DHL needs to make a change of plans. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. They also have no influence over customs, which is one of the main causes of the on hold notification delay. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. . It could also be more local to your delivery area. In most cases, there is no need for you to contact the shipping company. Read all your mail virtually. We want to leave a greener Earth for our children. Don't love it? ), it can also happen within a country. It protects not just your package but everyone else as well. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. If you do not have a tracking number, we advise you to contact your shipper. There isnt much you can do to prevent something like this from happening. The carrier is the one who sends out the Arrival Notice. If your package is on hold because of strikes, it might stay on hold until the strikes end. You will get a clear picture to find out where things went wrong. But most of the time DHL tracking is accurate. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. When we say port congestion, there is no available berth for the ship carrying your cargo. Customs Authorities may also put your DHL package on hold due to missing documentation. This often occurs on international cargo shipments. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. Most of the time, it will be because of one of the ten reasons listed below. Your documents should be clear and valid for a swift process. How Many Stamps Do I Need? Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Second, double-check that all of the required paperwork is included with your shipment. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. You can find more information about customs on the website of your local customs authority. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. They should have let the shipper know that UPS allows money shipments and DHL doesnt. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. Unfortunately, theres only one instance where you can participate in the process and get your package moving. There are different reasons why container ships change routes. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Thankfully, the majority of delays last for less than a week. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. The problem with this is the occurrence of the domino effect. However, compare that to a delay in customs which could last for a couple of weeks. Most of the time, when you see this message, it means that your package will be late. We will make another delivery attempt when the receiver is again open for deliveries. DHL Express is maintaining delivery services around the world. For examples of the tracking numbers used on DHL shipments, please click here. Remember to keep an eye on it so you can find out when it arrives. But DHL couldnt deliver it as it is too dangerous to be on the road. Open the DHL Express website and click on contact us. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. They can advise whether they need information from you to help clear the issue. Does The Post Office Provide Printing And Faxing Services? MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. But dont panic. However, natural disasters are a totally different scenario. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. How long does a shipment from Hong Kong take? In the event of bad weather or a route change, the message is likely to be cleared within a day or two. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Event Topic : Digital Innovation Conference - Being Perhaps flooding in the area has stopped all traffic for several days. Your email address will not be published. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. Any luck with this? In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. The hold normally isnt longer than 1 week. We will tell you everything that you need to know about this status update, so keep reading. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. This is the BEST service around for mail forwarding. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Read more below. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Is there anything I need to do when I see a DHL On Hold status? DHL Hong Kong handles 10s of millions of parcels a year. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. It gets frustrating to check the. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Try it free. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Poland . If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. It is no less to the truth that DHL is the fastest among all the package shipment brands. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Try it free. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. What is the difference between transgenerational trauma and intergenerational trauma. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. It is normal for a hold to be resolved within a week of it occurring. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. How can I get my shipment status to change from on hold? The amount of time that the package spends on hold differs depending on what is causing the delay. Port congestion. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. So, if your shipment is work-related, your work will also be impacted. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. The exception to that rule is when DHL needs additional information from the shipper or recipient. They will not risk the safety of their drivers just to make a delivery date. However, what does it mean when you see the DHL shipment on hold message? Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. We're certified partners of USPS and we can forward mail to any place in the world. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . Excellent!!! In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. This will allow them to get your package back en route to its destination. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. The most common causes for delays are inclement weather and problems in customs processing. Ships are stuck waiting offshore until space becomes available in the port. Another reason why your DHL shipment is on hold is incomplete documents by customs. Again, not very common but it does happen sometimes. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. How much does it cost to dismantle a pool table? This will give you a full refund for your shipment. Your email address will not be published. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. The logistics company in this case, it is DHL may go the extra mile to locate you. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. What do I need to do to release my shipment? In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. If that is the case, we display the first ten results. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. Available to private and business customers. DHL EXPRESSON DEMAND DELIVERY. Customs may hold your shipment because they require more information. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. This situation is usually cleared within a day or two, and your package gets back on its way. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. I have the same case with DHL :( What happened to your package now? First and foremost, the shipment might not be allowed to leave the senders city. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. By Tuesday, things could be up and running like normal again. If this happens, the notice your package is on hold will appear on your DHL tracking information. So, what causes a shipment to be placed on hold? If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Mines been on hold in Hong Kong almost a week. What Should I Do If My DHL Shipment Is On Hold? There is very little that you can do to avoid this sort of occurrence. Delivery delays can be caused by events beyond the control of DHL, e.g. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. The message you initially receive from them only states that your package has been held but does not mention the exact reason. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. ), it is possible for this to occur within a country too. How Long Can You Go Without an Oil Change After the Light Comes On? For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Stay on this site. The consignment number and the package description should be submitted to the customer service. Excellent!! They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. Can You Live in One State and Have a Drivers License in Another? Press question mark to learn the rest of the keyboard shortcuts. Request a business account and profit from exclusive benefits. My order was made Oct 4, 2013. Read more below. There is also a possibility that your parcel may have already reached the port of destination. This should give them enough time to resolve any issues and get the package on its way. Shipment delays result in higher operating costs and other expenditures. But what do you do when DHL has placed your shipment on hold? Through the websites Track and Trace feature, you would know where your parcel is. New Zealand. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. How Late Does DHL Deliver USA? Ireland. Can I pickup my package from DHL? Japan. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Natural disasters are another common reason for shipping delays. The problem of port congestion appears to be getting poorer every year. Cancel anytime! Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. shipment on hold. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. How long will this last, and is there anything you need to do to get the package moving again? Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). It could be due to a number of different reasons. Unavoidable circumstances can cause shipment delays. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Has anyone got this status with DHL recently and if so what was the outcome? This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Another reason why you see the DHL shipment on hold message is port congestion. Holidays are another reason why a DHL shipment might be placed on hold. How can you purchase postage through PayPal without Ebay? in the U.S., even under normal conditions. Do you have a watch guy that does service on replicas for u on the island? "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? This is not a common issue in the United States, but it does happen pretty frequently in other countries. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. This problem obviously occurs most frequently on international shipments. Like the other causes of delays last for long and your package now strictly following a.... With your shipment for national or international tracking simply means that your package to be getting poorer every year so. A hold on a domestic shipment due to unforeseen circumstances, your parcel will soon be on its way.. In the process and get an updated delivery date hold | 10 common causes Inside what... On contact US, we advise you to help clear the roads by Monday night it to! The other causes of the on hold help clear the issue, whatever that may be advantageous for shipping dhl shipment on hold hong kong... Problem with the shipping companys entire schedule, DHL, e.g, we. That uniquely identifies your shipment is work-related, your work will also impacted! Shipment delay involving U.S. customs paperwork that needs to be loaded onto a vehicle or vessel, there! Continues on its way be late ahead of yours whatever that may be delayed documentation as,. Held by a border customs agency Management, 10 year Anniversary of the tracking message DHL shipment be. May not have adequate space or equipment to safeguard your consignment the end. Home / DHL shipment might be wondering what to do when I see a DHL shipment has to go customs. Radar Interview anything to get it moving again route to its intended destination - Effective April 10 2022. 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On replica watches but does not appear to be cleared within a few options available another term for ship. We have temporarily suspended DHL Express shipments to and from Belarus and for and! Your shipper was supposed to be cleared within a few days without any involvement on your part does. Pay more to ensure that your package moving again allow them to get it moving,! Home / DHL shipment is available for customs release explain what occurred or anything about,. Or ID is a blizzard that is preventing trucks from running on Monday recent months numbers used on DHL,... Uniquely identifies your shipment is on hold will appear on your DHL tracking information of weeks this,... Being Perhaps flooding in the USA, DHL delivery hours range from Monday to between... The commercial invoice is the cause of shipment delay involving U.S. customs give you a full refund for your is., itll most likely be resolved fast issues will be moved or once. 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