The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. Is there maybe things we need to look at in our response? The. So now he is demanding an apology. Phase De La Lune sotrisme, Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. There were other factors that contributed to what went wrong. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Reneau had given her notice two weeks earlier. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? She begged for the dispatcher to send help and said she was scared. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. We've received your submission. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. The dispatcher then apologized to her while laughing, she stated. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. vtskeersttning resorb. "We'll get you help and get you out of there." The family of a woman who drowned while . Unfortunately, the final call of her career is what she will be remembered for, and how she. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. I dont think it would have risen to the level of terminating someone. 5.00am: 911 call is disconnected between caller and dispatch. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. At one point, amid Stevens' cries and pleas for help, Reneau told her, "You're not gonna die, I don't know why you're freaking out 5.16am: Rescue boat arrives and is launched. glasfiberpool installation. Reneau's actions are now being investigated by the Fort Smith PD. Debbie Stevens, 47, who was trapped as floodwaters [] , updated https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". By: News 9. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 'You're not the only one who has been stuck in the water. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' Every police officer on duty is busy on other calls. Since Reneau no longer works for the. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Next, read about the boy who called 911 on his parents for making him eat a salad. Reneau could be heard telling Stevens to stop crying and calm down. 4.38am: 911 call received. Next time don't drive in the water." 5.16am: Rescue boat arrives and is launched. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. 'It's a tragic thing, I understand that. When we are unsuccessful, it hurts.". King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Unfortunately, the final call of her career is what she will be remembered for, and how she. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. I'm going to drown! When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. "I do think that that played a big role in her death," Diane said. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. Saudi Arabia sentences five to death for Jamal Khashoggi k King Charles to evict Harry and Meghan from Frogmore Cottage and give to Andrew, 'Elvis' star Austin Butler was rushed to ER after 'body just started shutting down', Woke Chicago Mayor Lori Lightfoot loses re-election bid as city battles crime epidemic, Ed Sheerans wife, Cherry Seaborn, was diagnosed with tumor during pregnancy, Meghan Markle, Prince Harry have first night out since bombshell Spare released, Jordyn Woods supports Selena Gomez amid singers feud with Kylie Jenner, Hailey Bieber, Heroic bus driver saves student from passing car, Savannah Guthrie Rushed Out Of Today After Testing Positive For COVID-19 During Live Broadcast, Meghan Markle, Prince Harry have first night out since bombshell 'Spare' released. She says the vehicle is now moving in the water'. Operator Donna Reneau took that call at 4:38am. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. Reneau's interactions with Stevens made national news. En'Joy" donna reneau dispatcher apology There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. The content produced by YourTango is for informational and educational purposes only. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. By Rebecca Jane Stokes Written on May 24, 2020. 2023byTango Publishing Corporation All Rights Reserved. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. There are multiple types of hair clips, and each has its own uses and style. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. FORT SMITH, Ark. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook There was no investigation by her former employers, since she no longer worked there. Would love your thoughts, please comment. The floods came on Reneau's last day at work after giving in her notice two weeks prior. Reneau said, "The ability to help people in a time of an emergency." A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . For every one of us, saving lives is at the very core of who we are and why we do what we do. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. I'm going to drown!" But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. 'Am I not on the phone with you trying to get you some help?' RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. An internal. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. Reneau had turned in her. FORT SMITH, Ark. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Flamingos form CLIQUES with like-minded pals, study finds. The audio of the 911 call was. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. Reneau scolded her for not being more careful and for not knowing the area. 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He suggested that perhaps Reneau underestimated the urgency of the call. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." "I don't know why you are freaking out. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. 24/7 coverage of breaking news and live events. (P. "Will you pray with me?" Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. It was another hour before responders were finally able to reach Stevens car using life vests and rope. Is there maybe things we need to look at in our response? ', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. A . She's a former 911 dispatcher who used to save lives with her calls daily. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. The call happened on Reneau's final shift. When do the clocks change in 2023? Meanwhile, the department's investigation into the matter is ongoing. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. 'You're not going to die. Stevens eventually drowned. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Feel like youre always looking at a screen? It is not clear if Stevens' 911 call was the last one she took. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Third-shift supervisors do have a supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed him. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Hopefully through that, there will be enhanced training.. Here's what to do if it happens. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Is there maybe things we need to look at in our response? We are no longer accepting comments on this article. "I've never had anything happen like this before. Miss Debbie' before saying 'Oh my god. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. She intentional inflicted pain on another human being. Unfortunately, in the process, she got trapped by flash flooding. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. Thank you for your dedicated service Donna'! The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. 4.45am: Police unit is dispatched to the scene after clearing previous call. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. See additional information. Reneau responded. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Stevens eventually drowned. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 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Kanarek Shot by Olympian Michael Barisone, called 911 dispatcher lectures drowning woman moments she!