Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. Wildsyde frames & forks are covered by a 2 year limited manufacturers warranty from original date of purchase. If your order is in stock and your credit card is approved by our fraud guarantee department, the item ordered will normally ship within 1-2 business days from the date of your order. Therefore, we cannot, and will not, offer advice about taxes in your country. Please note that this can take up to 24 hours. 4 on 3 reviews. We ship all our electric bikes via ShipBikes. Shipping rates are subject to increase. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock. Warranty : 60 Months. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. All deliveries must be signed for in person, FedEx will not leave shipments at your door. There are no guaranteed transit times. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.If we received the item damaged you may file a claim with your shipping company.If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. Deformation or breakage of wheels or frame due to obstacles or potholes on roads. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question. Battery for TVS Jupitor- Buy genuine batteries for your TVS Jupitor at best prices. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. To check the Speed Limit setting, hold down Up Arrow and Down Arrow for 5 seconds. If your Defiant bike is not reaching 20 mph, then please check the power restraint and speed limit settings. 5. X-go 36V Ebike Battery 10AH 10.4ah Mountain Bike Lithium Li-ion Battery Pack with 2A Charger, BMS for 750W 500W 350W Electric Bicycles Motor (36V10AH 4pin+no USB) Describe the damage accurately. Suite F108, Irvine, CA 92618 USA. Delivery appointments can only be scheduled Monday thru Friday. Charges inside or outside frame. 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The battery will not charge unless it . Wheels: 16. $104.99. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. When applicable, parts will be provided under warranty at no charge, but shipping to anyoffshore and/or international location will be the responsibility of the original purchaser. Contact Jupiter Bike Tech Support at 813-609-2453 opt. State, county, and local laws vary so please check that you are riding legally and safely. We do not cover labor charges for removal or installation of defective parts. Refund or Replacement within 30 days of receipt . Valid warranty claims will be processed within one year of the initial purchase. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. Watch. so Qualibikes arequite durable. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage. Every single Bikonit ebike was built under strict production processing and QC system. Then contact your credit card company, it may take some time before your refund is officially posted. Please read the return policy that applies to the product you selected above.RETURN PROCEDUREAll return request must be submitted in writing and sent to support@olympicbreeze.comIf your return is approved you will receive an email from us with return instructions.Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.We recommend taking a picture of the package and/or the item before shipping.Ship the package. HIGH-PERFORMANCE, EXTENDED MILEAGE. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. Locations with limited access may require addition shipping fees. Write down all exceptions on both copies of the delivery receipt, and have the driver sign his full name. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturers instruction manual. Easy to swap batteries is one of the many advantages of owning a JupiterBike. If experiencing problems, please take and send any applicable pictures or videos to sales@bikonit.com. You must provide a video of the rim showing that the wheel is not true. The battery should not have a percentage of nominal charge retention of 60% or less. 1275 * It will take 7 business days to process and send out the refund to customers. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Even if you did not buy directly from AmericanElectric,this warranty still applies, provided you purchased the product from an authorized AmericanElectric dealer. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing): Carton damage requires visual inspection of contents of the unit. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote. item: DEFIANT-RF $1,295.00 $995.00 Discovery X5 Folding Electric Bike - . Some prepaid cards, digital subscriptions or services, Consumable items such as food, drinks and batteries, Items that are missing accessories such as remote controls, cords and cables, Used vehicles cannot be returned for a refund, Damaged vehicles cannot be returned for a refund. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. QuietKat will not accept the returns of products after 30 days. Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. Improper maintenance, including follow-up maintenance, Damage or failed use due to accidents, misuse, neglect, or abuse. Stopping the bike is a set of 160mm mechanical disc brakes with a motor inhibitor included to cut power to the motor when you pull the brake levers. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Be responsible and safe when operating your Jupiter Bike. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. About Jupiter. Items are considered to be oversized if they are heavier than 30 pounds. This warranty will last the ENTIRE life of the bicycle! An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Marthas Vineyard and any island delivery within the 48 contiguous United States. Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. In order to process a return, you must email us at:office@GreenBikeElectric.com. 3.7 3.7 out of 5 stars (28) $299.99 $ 299. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund. Our inventory of Jupiter SLA batteries consists of AGM and SLI batteries which you can find below. Customer is responsible for the proper packing and return of the defective parts. Battery. Always follow care and preventive maintenance procedures. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. Steps will vary from model to model: SUPER73 Tutorials: Proper Battery Charging. (contact EMOJO Support for a REA form at. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. Choose from Same Day Delivery, Drive Up or Order Pickup. The battery is rated for 800 charging cycles before it should be replaced. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center. Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions. Contact Dealer. To contact ourCustomer ServiceDepartment, please email. After completing the order you will receive the shipping instructions by email. It does not apply to misused or broken parts caused by the user or by any other event(s). It must also be in the original packaging. Your Jupiter Bike is water resistant, not waterproof. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 5.0 5.0. quality. The battery is sealed and cannot be opened or fixed. We will send you the tracking information within 24 hours to the email address you provided when checking out. Electric Bike or Electric Scooter, Which is Right For You? Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts. You must print the return label and paste it on the carton when shipping back returned electric bike.Ship-back charge: a. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. Want to Order or Have any Query? AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. This section will give you the essential information about what to expect with the delivery of your item. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. It must be fully padded in the original packaging and must include all items that were received with the bike, such as charger, keys, lights and all hardware etc. Once received, your battery is tested at our repair center to check . Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. Two (2) Months from the date of purchase on the batteries. Bring your receipt or packing slip and a valid photo ID. DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! We cannot accept C.O.D. WINTER SALE! Labor and shipping is not included. Customer is not responsible for any additional fees associated with the delivery of their unit. Double tap (very fast) the Power button on the LCD Display to reset the Trip mileage. 360 Watt-Hours. Charges inside or outside frame. Remove the mailing label portion and include the remainder of the slip in the return package. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. Mid Drive vs. Hub Motors - which is better? Items Not CoveredWarranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owners manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Where is the best place to mount the battery? Tvs Jupiter Scooty Battery In Ahmedabad. All of our X-Treme products ship out of our warehouse located in Washington State. We cannot cancel the order if the product is already shipped out. Our support team will offer advice about the maintainence to you. Apply. Contact our customer service department for more information. The warranty will be voided once the original parts are replaced or removed. Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected. Our e-bike battery replacement guide will help you through the process. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. . 1 product rating About this product. (Damages reported after 3 business day, are considered not valid.) Spare battery for Discovery and Discovery X5 Electric Bikes. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. Includes customs & duties fees. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. Please notify our Customer Service Department immediately after delivery if damage has occurred. Anything outside of the USA incurs additional shipping charges. Description Warranty & Returns Shipping Why Buy From Us? Six (6) Months from the date of purchase on the batteries and charger. American Electric reserves the right to deny any return or exchange. Always follow care and preventive maintenance procedures. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). Vehicle by an authorized distributor or service center website uses SSL Encryption technology all... By Electric wheels, at its sole discretion, to be defective your order is will be processed one. Or personal information submitted through the website is completely secure and protected cracks due to accidents misuse. 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