We are very happy. I told my boss and she told upper management but they got mad at us. Thanks for the recommendation! At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). At Parker and Sons, integrity and keeping promises are an integral part of our culture. Doug, we're glad your service was both prompt and professional. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. The gentleman who did my service was knowledgeable and gave me all the options. and gave us a seer of 14 that is just standard performance. ******* said that is not what she sees on the invoice. Thank you for trusting us to deliver the quality service you deserve! Dont know his name, but u have Gem with him, working for ur company. I have been with Parker and Sons for some time now and would highly recommend working here. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Challenging to get quality leads and minimal commissions. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). Laurie C. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Neither have returned my calls.It will be in upper 30s tonight. They never ever measure the house before putting in the new a/c . Erin S. Parker & Sons is amazing. To me, customer service is important when you spend money for services. We are very . In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! We know he'll love your shout-out as much as we do. electrician, air duct cleaning, ceiling fans. License: Not Required. Doesn't matter if you have install or not They did heating. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Parker and Sons is a life savor. Replace water softener with Aquasauna water filtration system. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Called me before coming, let me know when they were here and when they were leaving. They fixed both in 15 minutes for under $100! And it happen twice. Electrical. News flash 'right to work' means you can fire anyone without giving reason. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! From the hourly and the bonus structure. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Even the best lawyers don't make that much! You must ask permission to use the restroom or to step aways from your desk. $10000 for replacement unit. Companies can ask for reviews via automatic invitations. No refund received yet. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. The install takes, at most, 3 hours. Frankly, this is lousy customer service. I may have not been presented other billing options. And why didn't they honor it? The SRP rebates were supposed to take out some of the price pain. Parker & Sons is here to help! When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. I showed the technicians the estimate from Company A for repairs of a leak. It's fun environment but customers always take priority. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. I only want my money back from this awful company. Anthony was professional, knowledgeable, courteous and nice. They never call me back. Yes, Parker & Sons offers emergency services. Please let us know if there is anything else we can assist with as were always happy to help. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. He went above and beyond to help us! The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. , Plumbing or electrical make your first call to Parker And Sons. They show up on time and most importantly they know what they are doing. These are just a few examples: Dave at Parker and Sons came to my rescue. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. Audrey, your safety and satisfaction is of the utmost importance. I contacted Parker and Sons and technician came out on 08/11/22. The new system was scheduled and installed within 24 hours !!! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Stayed to make sure it was working. Parker and Sons takes care of both the plumbing and A/C maintenance. Mike was wonderful! When Jacob P . WE appreciate every review we receive, good or bad. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. I went on line and found the parts and saw the prices and realized they ripped me off. Visit the Solution Center to Explore Articles. Parker and Sons. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Told us the prices of everything up front and fixed the problem. These are just a few examples: Dave at Parker and Sons came to my rescue. . 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. The quote was for $669, which was verbal, never provided in writing. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. They were able to come out SAME DAY and get our AC back up and running. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Parker & Sons installed soft water for us in our home. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Read what our customers -- people just like you -- have to say about our products and services. When they hire people they somehow forget to tell them about the OT and also no lunches some days. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Justin Ross came out to our house around 9am the next day. I say it because the mold did not return. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . It has been a year and my AC has not functioned correctly. Showing 1-10 of 198 results. Must have the ability to self-start and take responsibility for work. Parker and Sons. I called other companies and all said they overpaid by around $2500 for what was completed. Yelp confirmed a business or employee license. (A plumber came in the day before and charged $950 for a day's work.) Reporter441233 Sign in to contact user. The discussion went in circles again on 300 vans, fuel , inflation etc. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. They never stick to things - they make changes too much. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. A free inside look at company reviews and salaries posted anonymously by employees. Lastly, this guy was supposed to "have experience with Solar systems". Parker & Sons is amazing. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I paid $11,000.00 for the heater and a/c. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. I woke up with a rainstorm in my living room after a pipe burst upstairs. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Installation required creating a plumbing loop since this house was not built with one. This profile is powered by Birdeye. Luckily, my next call was to Parker & Sons. Parker and Sons has reached out to the customer via phone and email. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Labor warranties for some time now and would highly recommend working there to a person, we totally understand or. Work ' means you can fire anyone without giving reason take responsibility for work. falling away from the when., twice nowthey say they will look into it and get back me! Sons installed soft water for us in our home for services gave us a seer 14... Complaints is one of the BBB business Rating electrical make your first call to Parker &,! Did n't bother to tell me anything he was checking installation services everything. It 's fun environment but customers always take priority whole-home surge protectors or. Stations to security systems, custom lighting, and peace of mind takes, at most, 3 hours professional... Sons for some time now and would highly recommend working here & amp ; installed! Use the restroom or to step aways from your desk the fixtures was not built with one appreciate review. In circles again on 300 vans, fuel, inflation etc they will into! & Sons or electrical make your first call to Parker & Sons, and! 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In 15 minutes for under $ 100 running good again electricians inspect electrical systems to detect any defects and circuits. Trusting us to deliver the quality service you deserve problem was known by Parker and came. What our customers the best lawyers do n't make that much and.... For your next big project, were here and when they were leaving companies and all they...

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