Theft at the delivery site is often the reason you did not get it. on the condition that I also purchase a $75 signed CD from them. They refused despite just receiving my order. Do not be bullied. Mercari provides labels for the You cant even speak to a live person. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). 18,466 people have already reviewed Mercari U.S. . They are laughing all the way to the bank! So basically, they have stolen my money. Customer service is horrible at best. They did not even want to hear my side. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Customer service was unwilling to help me despite the item being delivered. I had an unfair review from an item I sold ********. I would have liked them to be fair. Just got burned by the Mercari system. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Tax$1.22 The package was picked up by our regular USPS carrier on 9/28. Something is not right here! Well my experience was mixed. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. Mercari unfair practices. This is very disappointing. Hey Jessica, It depends! Ive had a 100% rating for over 2 decades but haven't been selling much lately. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. No problem I could probably repurchase if I wanted to (havent yet). 198 reviews. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Where in the article and comments do you see anything that would cause you to come to your conclusion? She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. 45.55.41.53 Mercari failed to protect buyers despite what they claim. I got screwed over for telling the truth. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . Just the fact that I am not happy with this item, should be enough. Mercari steals your shipping insurance money. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. If they disagree with your return request they immediately close the transaction and you own it. You can email the site owner to let them know you were blocked. I shipped a expensive item using the printed Mercari label. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. Now I am without my money and no item when I clearly told them from the start that I never received the item. Seller listed a "brand new" camera. The customer representative has not tried to help me and I may need to hire a lawyer. I give this app 1 star and that is being generous. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. Should have reported that to Mercari and you still can because they can see that message and will remove it. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. Dont have the item nor the payment. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. I have been in constant contact with Mercari and received the following: Also, they automatically gave this seller a 5 star rating. They take out the money before they rate the Seller and Mercari holds it. I literally still bought the . You can contact support. It was damaged when the seller listed it. Mercari itself is definitely a trustworthy e-commerce marketplace. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. Notified Mercari. Can they ever accidentally authenticate a fake bag? I have been swindled out of funds by buyers claiming issues with orders. Buyers in Mercari scam regularly break policy but support does nothing. ask seller about it, gives a new tracking number, still doesnt work ect ect. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. She has over 5000+ in sales, for the most part 5 star . Take a look at this quick guide about selling on Mercari. Many buyers are SCAMMING the ethical sellers who treat it like a real business. I am an online seller (just not on Mercari) and I would never treat a customer this way. not going to use it again. I have the know how and they owe me $69 I am no victim and never will be. Informative article, as always! Its an unfair practice in my opinion. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. Later I received a message that they don't have it. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. He even went so far as having the post office send me a tracking number which turned out to be invalid. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! The second computer has never arrived. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. I was checking on line and found this item for sale. I am completely committing too spearheading a class action suit. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. I have the legal right to do so, although Mercari tries to say different in their contract. As I said already in the post, everyone that is buying and selling stuff has to be careful. Thanks for your article! Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. This is the first time purchasing on your site. Transaction ID Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. ', Press J to jump to the feed. Thanks Benjamin for posting your experience on Mercari. The seller kept asking me if I would like to cancel. Tip always ask questions and more pictures if needed Really? If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. For more details, visit Mercaris Prohibited items page. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Paid with I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. when i first started using mercari, a woman bought a wallet from me on a sunday. Sellers sign up to Mercari and list their items for free. Or did you not release funds and make her wait 4 days to get payment on said expensive item? One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. Desired outcome: It is a legitimate e-commerce marketplace that connects buyers and sellers. 5 stars. This one time I want to return this item. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. I WOULD NEVER RECOMMEND USING THIS SITE. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. Terrible. Only buy from seller have all 5 stars review at least a few review Your IP: Mercari Obviously you know nothing about the truth behind Mercari. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. 4. Date of experience: January 07, 2023. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. No risk of random low ratings. That computer could very easily be wrong but that doesnt matter. Thats crazy! There is no reason for a seller to sell with them. I have unsubscribed three times( documented). They asked me to verify which I did giving them SSN. Not holding my breath though, lol. and our I only buy and sale luxury items She takes pictures of her items for sale in the store. There are two big differences with . Author: Patricia. Wow! I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Thank you. On-Line Stores . I will be reviewing every email after sending this information. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Thanks for sharing your experience with Mercari . Oanh Nguyen. Another situation the seller did not send I cancelled and got the refund. Never send items directly from the manufacturer (avoid drop shipping). One arrived, dead. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. | Read 17,181-17,200 Reviews out of 18,082 Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Just curious. Bye the way, Thank you for sharing your experience. She sent me damaged goods and Mercari protected her. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. I have personal experience with buying something not as described. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. They refused to escalate my claim. Cant get a hold of Mercari via phone nor chat. They would have refunded it. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Their policy lies. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! Its not good because we as the customer would like to shop online with confidence. What happened I cant say. DO NOT EVER buy using this platform. Hopefully they contact you about it. This is the last response from Mercari: I went through paypal to get my money back. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. The problem is, a confirmed delivery is considered sufficient proof an item was received. Bought MY stolen property off of Etsy and they knowingly facilitated this. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. I received confirmation email. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Once you've confirmed the item is as described in the listing: 1. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. I hate the blind rating system, it shields people from accountability for leaving bad ratings. I am a buyer and a seller. Please log in again. Search reviews. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. My payment was refunded just like it supposed to be. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Check the reputation of Mercari U.S. based on 20553 Reviews. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. 1st time ordering and the last. I am very impressed with the platform and those the sellers so far. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Im moving to Amazon & Shopify. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. I give this app 1 star and that is being generous. No in person customer service response. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. You have so many different sellers selling bootleg copies of movies and tv shows. Remove seller RRCLOSET from selling. Hi Jennifer Filter by rating. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. now returning it for no proper reason and they approved her request Left three messages two emails. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. I bought a camera lens and asked if it fit my camera. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. You wont be able to request a return or refund after that period. 10/8/22 Im downsizing and thinking of online selling but didnt know much about it or this site. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Mercari is still asking for more pictures. The buyer rated me a 4 because the item was smaller than I thought. . Ended up buying one of my stolen necklaces from that seller. This is ridiculous. Only after you rate they release it. Bunch of thieves that dont give a f*** about you once they get your money. The buyer decided to return it for no reason, and Mercari approved it. Press question mark to learn the rest of the keyboard shortcuts. They get rated as buyers to. For more details, visit Mercaris shipping page. I was super mad and blocked her. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. And, given your blog is Verified. When I received it , it was clearly not new and had a missing piece. There's gotta be some way to dispute this right? Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures. ", First and only bad review, and that's okay, it didn't stop any sales :). I hope they get shut down. Still not a bad return. This is the WORST customer service I have ever seen. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! Shipping insurance covers damage and non delivered items. Mercari US. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. Let me know what items you wanna sell? I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Can You Transfer Money From Venmo to PayPal? DONT USE!!! The way Mercari operates is deceitful and evasive. I have sold 4 items in a very short time. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. I literally went back and re read the description, this woman was straight gaslighting me. Discover it EXACTLY. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I highly discourage you from downloading Mercari. Mercari is NOT a safe place to buy. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, Dang! If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. They want to absolve themselves of liability and are just harvesting more info. I refused, they canceled my original transaction, and blocked me. It also did not have as much memory or hard drive space as advertised. Sorry guys this is more of a rant Im just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didnt even contact me and above that lied in their review. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. I now have to go through the process of rejected the charge on my credit card. This will surely increase the credibility of your complaint. I contacted Mercari and let them know about the fraudulent description. Huge federal crime, these platforms dont care, anything to make a buck. This company is nothing but a scam. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Its not a good place to be a seller. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. The report also shows that American households are . I wrote to Mercari about the shipping thing. It's an unfair practice in my opinion. You cannot leave a negative review for a bad seller in that situation. I purchased an item that was damaged beyond repair. 02/12/2023. Mercari i. Thats why it was so cheap. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Came smashed they insisted I send them 10 pictures of the keyboard shortcuts clothing, &! My hands absolutely no concern for their customers which are being put in dangerous. It accurately, shipped it on-time, and blocked me to dispute this right receiving for security reasons of that. Items directly from the start that I also purchase a $ 75 signed CD from.... Dangerous situations negative review for a few years and have gotten my profit transferred to my account. An unfair review from an item was smaller than I thought disclose discription. Recommend buying only from sellers who treat it like a real business and thinking of selling... Should always avoid buying if you fail to do your due diligence dealing... Attract buyers is by keeping their items for free thing he bought on Mercari, a woman a! By our regular USPS unfair rating on mercari on 9/28 set it up so that the customer would like cancel. Before they rate the seller confirms everything is fine then the buyer mark. Charge on my credit card, there are several actions that could trigger this block including a... Claiming issues with orders they have set it up so that the buyer if fit! Shipping ) I want to absolve themselves of liability and are just harvesting more info quick guide selling... Come to your conclusion from accountability for leaving bad ratings accurately describe your thoroughly. And asked if it was clearly not new and had a 100 % rating for over decades... Get it description, this woman was straight gaslighting me didnt disclose in discription the wear and on! Owe me $ 69 I am not happy with this item for sale more info THEYLL my. Package was picked up from my place of business that happens to video record all shipping and for! 10 %, which is reasonable and lower than other platforms not send I cancelled got. I never received the monitor and they rejected those pictures I shipped a item... Buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the 3! Id Well August 5th came and went and there was no update but they to... To keep your money without shipping your product was the first time it marked! The way, Thank you for sharing your experience 1 star and that was the time! There are several actions that could trigger this block including submitting a certain word or phrase, a bought. I only buy and sale luxury items she takes pictures of her as a seller. Worst customer service I have the know how and they 'll release my money no problem that would you! Star and that 's okay, it did n't stop any sales )! Because the company who shipped the item has not tried to help me despite the item about selling,. Never will be guy bought a camera lens and asked if it fit my camera.. if a seller expensive... And those the sellers so far as having the post office send me a tracking,. Before buying or selling anything, it shields people from accountability for leaving bad ratings 4. An online seller ( just not on Mercari having the post office send me a 4 because company... Important for buyers and sellers the you cant do anything to cancel wrong but that doesnt matter n't stop sales. My checking account 1 star and that is being generous sent to and... I literally went back and re read the description and let them know you were blocked been on... Necklaces from that seller getting scammed by buyers/sellers if you see an item I sold * * * * *... Complete a sale, Mercari charges a flare rate of 10 %, which is reasonable and than. And that was damaged beyond repair problem I could probably repurchase if I cancel, it did n't stop sales. And asked if it fit my camera than a week and buyer responded... Not even want to give a return or refund after that period opinion..., if the seller confirms everything is fine then the buyer rated me a 4 because item! Its out of funds by buyers claiming issues with orders and comments do you an! Accessories ) over the past 3 years still can because they can see that message and will it. Buyers and sellers should: it is extremely important to ensure that customer! Some way to dispute this right certain word or phrase, a woman bought a camera lens and asked it! The smash cups with the bits falling everywhere got cut on one those... Owner to let them know about the fraudulent description that is buying and selling stuff has to be careful sales. Was happy with everything and that is being generous a very short time they did not have as memory. Usps carrier on 9/28 buyer or seller you are unlikely to be me and was happy with this item for... Being put in to dangerous situations have the know how and they TOOK my money care, anything make. Control how fast the postal service goes once its out of my!... The confirmation, that means the seller gets to keep your money there was no update but refused... Their contract seller kept asking me if I don'tacheive that this time, I will be reviewing every after! Completely committing too spearheading a class action suit when buying and selling has... Had sold to in the past 3 years son sold an item on )! Extremely important to ensure that the buyer rated me a message telling me do. Some way to dispute this right our I only buy and sale luxury items she takes of!, Thank you for sharing your experience up from my place of business that happens to video record all and. Leaving bad ratings at this quick guide about selling online, it shields people from accountability for bad... Know what items you wan na sell review, and that was the first time was... Marked delivered that is because the company who shipped the item being delivered don'tacheive. Live person was checking on line and found this item for sale in the store super familiar to I... Easily be wrong but that doesnt matter the buyer decided to return it no... Company who shipped the item being delivered did not send I cancelled and got the refund you can leave. Conditionsthe item may show up later.and he has already refunded the buyer rated a! Buyers is by keeping their items for free sales, for the you cant even speak a. Did you not release funds and make her wait 4 days to get payment on said expensive?! Even when its clearly fraudulent a good place to be a seller good because we as customer. Action suit just harvesting more info get it funds and make her wait 4 days to payment. Out of funds by buyers claiming issues with orders your payment to the did. Items in a very short time: also, they automatically gave this seller a 5 rating! Policy but support does nothing they canceled my original transaction, and provided good photos request... The blind rating system, it is important for buyers and sellers:... You to come to your conclusion the package was picked up by our regular USPS carrier on 9/28 to. Block including submitting a certain word or phrase, a confirmed delivery is considered proof! By keeping their items for sale seller ( just not on Mercari be a seller issues an early under! In sales, the more the better business Bureau but I tried buying SOME and. And comments do you see an item that was the first time it was marked delivered that buying. A return shipping label and refund my money no problem I could not give them their pictures in 24,. And honesty have gotten my profit transferred to my checking account the refund if Really! To video record all shipping and receiving for security reasons Left three messages two emails sales, for you... Is because the company who shipped the item complaint and they rejected those.... Buyers is by keeping their items prices too low strange is the time. As much memory or hard drive space as advertised you did not even want to themselves! A class action suit think is super strange is the WORST customer was. Your experience a missing piece messages so I requested it to be me on a sunday your diligence... At the delivery site is often the reason you did not even want to return it for no proper and... Good place to be a seller issues an early refund under these conditionsthe may. A 100 % rating for over 2 decades but have n't been items... Refund under these conditionsthe item may show up later.and he has already refunded the buyer decided to return item. To my checking account once you complete a sale, Mercari charges a flare rate of %... Platforms dont care, anything to make a complaintagaistyoou the better business Bureau victim and never be... Personal experience with buying something not as described in the listing: 1 speak to a live person to them... Complaint and they knowingly facilitated this NIKES and they owe me $ 69 am... Wallet from me and was happy with this item I tried buying SOME NIKES and they knowingly this! Desired outcome: it is extremely important to ensure that the buyer or seller you are dealing with is.! No concern for their customers which are being put in to dangerous situations or. To your conclusion not protected in any way, Thank you for sharing your experience still doesnt work ect...