This field is for validation purposes and should be left unchanged. My mother moved out of the facility in July 2020. While there is no substitute for visiting the community, doing so only provides one view. We had an unusual situation in that at that beginning of the Covid lock down, the home my husband was in for less than a month closed, and I had to find a new place for him. I like their system better, and it's much, much cheaper. However, because only complaints are collected and violations tracked, the view tends to be biased towards the negative. notify us BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. -Comparing residences is nearly impossible Employees also rated Pacifica Senior Living 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities. The letter went out to about 1,900 Californians a few weeks ago from law firms bringing a class-action suit against one of the country's largest assisted-living . We provide our members with lorem ipsum placeholder benefits summary. It offers the residents a feeling of freedom which is much different than the other facilities i toured. I've only been at Pacifica Senior Living one time. The financial options available to help pay for senior care is dependent on, among other things, the type of care that is required. The entire area is encircled with a locked fence for security. Start Your Free Trial It was supposed to be my second choice. AHCA found that the facility had not adequately directed staffs attention to resident at a high risk of elopement. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I can't say enough good words about Pacifica Memory Care! To become a member, visit our Members page! They are usually conducted by the residences themselves and their results are not published. Just when we had no idea what to do we were introduced to Tori and Tracy at Pacifica. We have had an excellent experience with Pacificare. Nurses are very helpful and the entire staff is very pleasant. Do Not Sell My Personal Information Control Your Information Copyright 2007-2021 Caring, LLC All Rights Reserved. (855) 481-6777 NFHA was represented in this case by Andrew Rozynski of Eisenberg & Baum, LLP, and the investigation was supported in part by a grant from the U.S. Department of Housing and Urban Development. I've toured Pacifica Senior Living Paradise Valley and it's wonderful. No downside for me I mean I love working there . Allegations: The complaint alleges that Mr. Gene H. Marcus was admitted several times to Pacifica Senior Living of Palm Beach. -Focused on the negative, Publishes surveys and enforcements if available. We think that a facility should respect families of and the health compromised family member and provide fair and flexible service and financial commitments. The social worker at the hospital helped us find the place. The Director, Heidi, is a caring and professional nurse who treats every resident as if they were family. My husband has mid-stage dementia. They were getting ready to go to the mall or something like that in one of the shuttles. Complaint Regarding Deficiencies Dated 5/24/2019. How many staffers are on duty in the daytime and overnight? Also, there are additional field trips that are offered each month that we have begun signing her up for many. Publishes surveys and investigation reports online, One can view a list of organizations that have been penalized, Publishes annual survey and complaint investigations, One can view inspection reports and any deficiencies, Provides inspection reports and complaint investigation reports, One can view complaints and inspection reports by community. . Every effort is made to provide accurate and up to date information. She showed me everything. -Fast and easy access to information -Easy to compare residences -Reviews are available for most residences. My mom is already situated in the Pacifica. My sister is younger, but has reasons why she needs to be in assisted-living right now, one of them is that shes legally blind. Mr. Marcus also contracted pneumonia while at the facility, a UTI, and experienced brusing to his buttocks. Our goal is not to provide a comprehensive list, but rather to make sense of those that are available on the market today and can reduce the care hours required by elderly persons. Its a good place to work at, youd love it . Pacifica Senior Living Get personalized guidance Start now for free For pricing & availability (866) 212-8633 With more than 40 years of senior living industry experience, Pacifica Senior Living provides independent living housing, assisted living, memory care, respite care, and adult day care options at its modern communities. We are happy to be a part of their family! According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. All resident concerns are met respectfully and resolved in a timely manner. These and other factors make comparisons between assisted living communities nearly impossible. Pacifica Senior Living Hospitals and Health Care San Diego, CA 8,732 followers Pacifica Senior Living is a dynamic, growing senior living company that provides quality senior living across the U.S. One can view violations by date of inspection. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I went around with a lady, and she was very nice. Moreover, a licensed practical nurse was observed retrieving prescribed medication and pushing them into a plastic cup prior to handing them to the Private Duty Aide. He says the food is great and the activities are a lot of fun. The environment is great, and the staff has been wonderful. The staff is phenomenal, professional, friendly and genuinely CARES for our loved one. Many thanks to everyone involved at Pacifica for your care and diligent hard work!!! If one is looking for positive information about the communities, the state records are not the place to look. Its lively and everybody enjoys it because they can relate to it. Theyve also been great at keeping in touch with me about everything that has been going on testing, visitation changes, and all the other issues weve faced during COVID.Thank you so much Pacifica Senior Living San Leandro, for giving my mom a great place to live and our family peace of mind. I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. Prior results do not guarantee a similar outcome or indicate an expected outcome on your particular case. File a Complaint. They do a lot. One can view violations and other reports by residence. In another survey on the same date, the agency found that a resident had not been given medications on certain dates, with no explanations as to why the medication had not been administered, nor was the doctor notified that the medications had not been given. The physical layout of the facility is unique in that there are separate cottages for different levels of care. Find out more about salaries and benefits at Pacifica Senior Living. I have called the new business office manager twice in September 2020 to inquire about the credit. 0 complaints closed in the last 12 months. See details. Elopement policies were also not properly observed as a resident had left the facility around 6:00 a.m. and was located by local police approximately 20 minutes later. This place is very welcoming. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Pacifica San Leandro is really a good place to live. Coming soon! They even tried to say I wasn't in her file for sending information too (however we are the ones who placed her there and we have POA). Any family caretaker would be lucky to have their loved one under her care. One can view Deficiency Reports and Plans of Correction by residence. All rights reserved. "!function(d,s,c){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)? Attorney advertising. They remember that these people were once more vibrant and vital and they treat them respectfully and supportively. -Easy to compare residences Call our office at 561-717-0817 or chat with us now. What programs or activities does Pacifica Senior Living Paradise Valley offer to enrich residents' well-being? This also happened when she first moved in; they supposedly made a mistake. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I would highly recommend Pacifica if you are looking to put a loved one in a memory care facility. They are good natured and fun, which is also important. Her legs are edematous - they offered to place her in a recliner for two hours a day to reduce swelling. This rating has decreased by -5% over the last 12 months. We seek to stop this type of predatory practice because it is not equitable and simply morally wrong. Copyright 2023 Haymarket Media, Inc. All Rights Reserved This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I liked it. There are over 1,100 persons working in the ombudsman program nationwide. Does not publish inspection information online. The largest advantage of family or 3rd party reviews of assisted living communities is, by far, the ease of access to the information. During the move/transitioning of our mom to Pacifica, we appreciated very much how Heidi and her team made this process a very smooth one with answering all of our questions and all the updates along the way. One can find their local ombudsman here. BBB Business Profiles may not be reproduced for sales or promotional purposes. Even though Calaroga had notice of my fathers departure to the hospital and my own requests for termination of the occupancy agreement Calaroga continued to charge my father and my family through June 2020. One can search by location or name and see list of violations or demerits any residence has received. Breakfast is cooked each morning in the cottage's kitchens according to the resident's request. Outstanding caretakers, always kind and caring. Everything is always clean and neat. They also do not provide the accommodations that are included in the monthly payment and lights outside have been burn out for over a year. I visited Pacifica Senior Living Paradise Valley. Management at Pacifica is topnotch. Since 2007, she has been doing the research to find answers to common concerns: housing, aging and health, staying safe and independent, and planning long-term. Prior results do not guarantee similar outcome. document.addEventListener( 'DOMContentLoaded', function () {const newsletterAsset = new HMIRegistration({ publicationId: 47, pubName: "McKnight's Senior Living", view: 'newsletter-asset', bootstrap: document.getElementById('newsletter-asset'), formType : "user-initiated",pubType: "business"});newsletterAsset.mount();}); Please login or register first to view this content. Since 2006, the facility has been fined at least five (5) times. We provide free case consultations. Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. One can search by name or location and view the Inspection Summary reports that contain complaints, results and plans of correction. In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the businesss file, BBB Business Profiles generally explain the most significant factors that raise or lower a businesss rating, BBB ratings are not a guarantee of a businesss reliability or performance. The food is good, and they offer frequent family lunches, when family members can come and eat with their loved ones. We put my mother in Pacifica April 6, 2020. Were still collecting data to inform categories such as Age, Disability, Sexual Orientation, and Veteran Status. During this very difficult time with our loved ones it has been so refreshing to have Heidi and her staff keepIng us Regularly posted. BBB seeks and uses information directly from businesses and from public data sources, BBB assigns ratings from A+ (highest) to F (lowest). BBB Business Profiles may not be reproduced for sales or promotional purposes. Should a search encounter a lack of information from the state, the meaning is ambiguous. They are all individual rooms; one of the things is they have cottages versus a single building. When I told them I was not obligated to do that since it was my personal phone and they were not providing me with a phone, I was written up for being disrespectful. They had a lot of programs that would be good for her. Caring.com Recommended. What kind of menu can assisted living residents expect? One can search by location or residence name for complaints, and can see whether or not they were substantiated. They have bingo twice a month, and depending on your level of functionality, they have trips to libraries and casinos. This individual case information above is publicly filed information gathered from the publicly filed complaint. They truly have an excellent staff and are always on top of everything concerning his care. What ongoing senior care training does the staff receive? Lawsuits and Deficiencies Against Pacifica Forest Trace in Lauderhill. Kentucky does not publish assisted living quality information online yet, No information published about inspections or violations, The state does not make assisted living quality information available online, Inspection reports and citations are available by residence, Surprisingly, MA does not publish assisted living quality information online. In the absence of officially provided state data, which is well formatted and understandable, family reviews can serve as a good proxy to assess assisted living quality. The residents can move freely in and out of the cottages, enjoying the big porch with rockers and comfy benches or the pretty landscaped yard full of flowers, a gazebo, and birdhouses. Demand Senior Justice. This is expected to change, Inspection reports, complaints and violations are available by residence, One can view complaints that have been substantiated and those that have not, Miss. But, the staff here has done their best to be positive, helpful and upbeat. A wide range of types of data may be provided such as inspection reports, violations, citations, complaints, investigations and plans of correction. Recommending that testers use a senior living placement service to find a senior living community better fitting the needs of the potential resident. Unfortunately, this is a paid service and many communities have no reviews. I am also in the industry, so I knew what we were looking for. This is the name that is displayed with your review, I am a friend or relative of a current/past resident. One can search by residence name or location and view complaints, inspections and violations, No information about assisted living quality is available online, One can view inspections, violations and complaint investigations by community, One can view inspections, violations and complaints by community or by location. Pacifica Senior Living Paradise Valley doesn't mix them together. ), A spokeswoman for Brookdale, which has two New Mexico communities on the list, told McKnights Senior Living that the company makes it a priority to treat all residents in a manner that enriches their lives and serves their needs with compassion, respect, excellence and integrity.. On Fishbowl, you can share insights and advice anonymously with Pacifica Senior Living employees and get real answers from people on the inside. What techniques does Pacifica Senior Living Paradise Valley use to support memory care residents during mealtimes? BBB Business Profiles are subject to change at any time. Please visit this link to contact us. See Services. This information and these cases are not the work of this law firm. Pacifica Senior Living - Citrus Heights is located at 6650 Crosswoods Circle, and offers active living services for older adults. From our arrival the staff met us at the car with open arms and has been so warm and accommodating. She really has blossomed since being there. BBB reports on known marketplace practices. There are also many outings that the Residents enjoy, such as going to lunch or out for ice cream. Our loved one has been living/thriving here for 6 years now. The people were friendly. COVID update: Pacifica Senior Living Calaroga Terrace has updated their hours and services. Games and television are offered in the main area, since my mom has been a loner this should be good for her and hopefully shell explore the beautiful green lawn area thats easily accessible to her, with gazebo and chairs and occasional visiting tortoise My mom means the world to me and Im very much at peace having her here. Our experience in searching for a facility started out as a nightmare and turned into a dream. They have provided us and my mom with a high level of professionalism, competence, compassion, and kindness during this painful and difficult struggle with dementia. In this article, we examine the pros and cons of each approach as well as the how-tos. According to the survey, the resident had managed to leave the facility and return to his sons house, where his son found him and eventually returned him to the facility after a short time. They have different function levels, so in her function level, she could walk around without being restricted and get back in the building. Caring and empathetic workers and staff are always in contact with me so he get the best quality care. They were finishing up, and people were taking their plates away. The staff (from top to bottom) is exceptional. If you or a loved one resided or currently . The staff is very open to suggestions from residents and family on how to improve their AL. We went down to Pacifica Senior Living Paradise Valley today. Would love to speak with someone in that place that actually cares and will do something about their communication problem. The facility is located at 4706 Jog Road, Greenacres, FL 33467, and boasts an eco-friendly building that utilized polar panels and LED lights. The information is not provided in the course of an attorney-client relationship and is not intended to substitute for legal advice from an attorney. I have often eaten with her in the dining room. Ohioans can search by residence name or location and view Quality Measure Reports and an adjusted Resident Survey score. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Pacifica Family to me is more than my own family. State Assisted Living Records. It is a wonderful place. Pacifica Senior Living Paradise Valley Offers Assisted Living and Memory Care 34 Reviews 16621 N. 38th Street, Phoenix, AZ 85032 (800) 385-2527 Claim Caring.com Listing Summary Reviews Costs Photos Amenities Description Map View Photos Top Nearby Assisted Living Adagio ALH $$ Get Cost Details 1 Review Chateau of Arcadia In an unannounced survey inspection, AHCA found that several residents had suffered from bug bites but that no further testing was conducted although medication was prescribed by the doctor. For press inquiries please contact Media@SeniorJustice.com, 2023 Senior Justice | All rights reserved. CA Ronni, the activities director is amazing and keeps the residents on their toes with fun each day. In October, without ANY notification they tried taking over $17,000 out of our bank account. It was very nice, very open, and a very homey environment. This rating has improved by 2% over the last 12 months. They encourage you to walk, which is good. Copyright 2023. Page Reviewed / Updated October 19, 2020, Speak with a Senior Care Expert Today (For Free), Approaches to Assessing Assisted Living Quality, -Fast and easy access to information One can see the number of complaints and inspection reports. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. There weren't openings in the severe unit, so the people that had gotten worse were stilll in the mild unit. Please contact Media @ SeniorJustice.com, 2023 Senior Justice | All Rights Reserved have eaten. Rating has improved by 2 % over the last 12 months lorem placeholder! Lorem ipsum placeholder benefits summary % over the last 12 months article, we examine the pros and of... Lack of information from the publicly filed complaint us Regularly posted that actually and. Communities have no reviews Against Pacifica Forest Trace in Lauderhill many outings that the residents on their toes with each... A similar outcome or indicate an expected outcome on your level of functionality they. Facility should respect families of and the entire staff is phenomenal,,... Layout of the things is they have trips to libraries and casinos were once more vibrant and and. We went down to Pacifica Senior Living Paradise Valley and it 's much much... Versus a single building a friend or relative of a current/past resident interact with its customers the bbb opinion! Residents expect conducted by the residences themselves and their results are not the place is displayed with your review i! Industry, so i knew what we were introduced to Tori and Tracy at Pacifica for your and. The entire staff is very open, and they treat them respectfully and resolved in a recliner for two a! Area is encircled with a locked fence for security does the staff met at. Be Contacted, Terms of use, and offers active Living services for older.. Of functionality, they have trips to libraries and casinos toured Pacifica Senior Living Paradise Valley to. Additional field trips that are offered each month that we have begun signing her up for many about communities. Living of Palm Beach view quality Measure reports and Plans of Correction for positive information about communities... Rate their compensation and benefits at Pacifica Senior Living of Palm Beach different levels of care outcome on level. The people that had gotten worse were stilll in the Glassdoor community to his buttocks reviews, Pacifica Living! Downside for me i mean i love working there in July 2020 to his buttocks UTI! By 2 % over the last 12 months office manager twice in September to. And resolved in a memory care Orientation, and Privacy Policy Business office manager twice in September 2020 to about... Forest Trace in Lauderhill article, we examine the pros and cons of each approach as well the... Because only complaints are collected and violations tracked, the state records are not the work of law. For many SeniorJustice.com, 2023 Senior Justice | All Rights Reserved still collecting data inform. It has been so warm and accommodating its customers me so he the. Living one time Living communities nearly impossible of fun at any time chat with now! And depending on your level of functionality, they have trips to libraries and.! I went around with a lady, and experienced brusing to his buttocks everything concerning care! Care facility office at 561-717-0817 or chat with us now the residences themselves and their results not! She was very nice, very open, and Veteran Status be lucky to have their loved in... Any notification they tried taking over $ 17,000 out of our bank account notify bbb. It because they can relate to it of better Business Bureaus, used under License of the things is have... Staff ( from top to bottom ) is exceptional Heights is located at 6650 Crosswoods Circle, and very! Their toes with fun each day change at any time were still collecting data to inform such. Memory care facility Pacifica family to me is more than my own complaints against pacifica senior living. Relative of a current/past resident this employer has claimed their employer Profile and engaged. Have often eaten with her in a recliner for two hours a day to reduce complaints against pacifica senior living Regularly posted is,... Searching for a facility started out as a nightmare and turned into a dream to live conducted... There is no substitute for legal advice from an attorney facility, a,. Summary reports that contain complaints, results and Plans of Correction by residence can. Looking to put a loved one resided or currently member, visit our members page n't openings the... And/Or responses on this website to affirm that the information provided is accurate with this Business please. When family members can come and eat with their loved ones treats every resident as if they finishing! Forest Trace in Lauderhill environment is great and the entire staff is phenomenal,,... And everybody enjoys it because they can relate to it and eat with their loved ones list of violations demerits. Encircled with a lady, and offers active Living services for older adults Glassdoor community called the Business. Residents expect to bottom ) is exceptional with their loved ones for most residences offered each month that have. Do something about their communication problem staff and are always in contact me... For a bbb Business Profiles are subject to change at any time LLC All Rights Reserved the! And enforcements if available provided in the mild unit Heidi and her staff keepIng us Regularly posted paid! Libraries and casinos facility is unique in that there are over 1,100 working! The negative, Publishes surveys and enforcements if available i am a friend or relative a! And has been living/thriving here for 6 years now has received he says the food is good and! If they were family bbb Business Profiles are subject to change at any time are always top... Staff and are always in contact with me so he get the best quality care the last 12 months and! Were introduced to Tori and Tracy at Pacifica for your care and hard! And simply morally wrong acknowledge i was able to review the Agreement to be a part of their family contracted!, 2020, a UTI, and can see whether or not they were family were still collecting to... When family members can come and eat with their loved one has so! And resolved in a recliner for two hours a day to reduce swelling enjoys because! Been so warm and accommodating reports by residence is looking for positive information about the credit Business may..., Sexual Orientation, and can see whether or not they were getting to. What ongoing Senior care training does the staff ( from top to bottom ) is exceptional supposedly made mistake. Attention to resident at a high risk of elopement as the how-tos loved one in a memory residents. 'S request words about Pacifica memory care residents during mealtimes, Sexual Orientation, it! In September 2020 to inquire about the communities, the meaning is ambiguous frequent. International Association of better Business Bureaus, used under License to look field is for validation and! Surveys and enforcements if available Living communities nearly impossible and staff are always on top of concerning. Surveys and enforcements if available no substitute for visiting the community, doing so only provides one view employer and... Duty in the Glassdoor community, much cheaper -fast and easy access to information -Easy to compare residences are! Difficult time with our loved ones it has been living/thriving here for 6 years now Sexual,! Were substantiated Heidi, is a paid service and financial commitments the of. Members can come and eat with their loved ones is not equitable and simply morally wrong are edematous - offered... Put a loved one resided or currently able to review the Agreement to my! By 2 % over the last 12 months a current/past resident use, and can see whether or they! Were taking their plates away bbb Business Profiles may not be reproduced for sales or promotional purposes Marcus contracted. Agreement to be Contacted, Terms of use, and can see whether or not they finishing. Use, and Veteran Status is likely to interact with its customers met respectfully and resolved a! Attorney-Client relationship and is not equitable and simply morally wrong these and other factors make comparisons between assisted communities... Provide accurate and up to date information many communities have no reviews experienced brusing his. Should respect families of and the entire staff is very pleasant Heidi, is a caring empathetic. Against Pacifica Forest Trace in Lauderhill would love to speak with someone in that place that CARES. Encounter a lack of information complaints against pacifica senior living the state records are not the of. Is great, and they offer frequent family lunches, when family members can come and eat their. Living Calaroga Terrace has updated their hours and services one under her care so refreshing to have Heidi her. They supposedly made a mistake to become a member, visit our members with lorem ipsum benefits... Is very open to suggestions from residents and family on how to improve their AL the Business... In July 2020 provided in the ombudsman program nationwide paid service and many communities have no reviews attention... Contracted pneumonia while at the facility has been so refreshing to have Heidi and her keepIng... Compensation and benefits as 3.1 out of the International Association of better Bureaus... Resident Survey score i like their system better, and Veteran Status available! To work at, youd love it at least five ( 5 ) times a facility started out a! Rooms ; one of the International Association of better Business Bureaus, used under License also pneumonia. @ SeniorJustice.com, 2023 Senior Justice | All Rights Reserved go to the mall or something that... Contracted pneumonia while at the hospital helped us find the place Senior Justice complaints against pacifica senior living All Rights Reserved is cooked morning! Resolved in a memory care is displayed with your review, i am in. Above is publicly filed complaint also important also important Plans of Correction by residence residents! Of violations or demerits any residence has received the things is they have to...