Purchased an in-person Zumba Basic I training in Forest Park, GA for $160.00 scheduled for Saturday, May 21st. I proceeded to contact the instructor (Eric Santana) to confirm and was advised that he canceled due to lack of registrations received for Saturdays session. Take your Basic 1 Training. In order to download your song to your phone, click on the 3 dots next to the song and select: Download from Apple Music. If you make other use of the Site, or the Content, code, data or materials thereon, except as otherwise provided above, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use. Any distribution, publishing or exploitation of the Site, or any Content, code, data or materials on the Site, is strictly prohibited unless you have received the express prior permission of Zumba or the applicable rights holder. Saturday, April Therefore, the charges are valid as the member did not call us until November 9th, 2022. I could have additional time to decide and make purchase If I knew one day sale was extended. The reason is simple: Every class feels like a party! We are under no obligation to display, feature or use any Submission, but may do so at our discretion. WebLate cancellations can cause many issues for us operationally, so we have created the following refund policy: If you cancel 30 days or more before the start date of the training you will receive a 75% refund If you cancel between 15 and 30 days before the start date of the training you will receive a 50% refund You don't have to download content, leaving storage space available on your device. WebOn June 28, 2022, we received an email from the member requesting to cancel again. Can I request past ZIN volumes or mega mix CDs? We have reviewed this case and can confirm that the member account was fully cancelled at the end of March. Your B1 training gives you an instructor license for 6 months, but as a ZIN Member, your license will never expire. The reason is simple: Every class feels like a party! Cancelling would mean you dont pay anything per month but they threaten to make you pay a lot of money to reinstate it later. Note that complaint text that is displayed might not represent all complaints filed with BBB. Your old ZIN Volumes and Mega Mixes were delivered to you in physical DVD and CD format and we can only provide one song license per ZIN Member. I am currently licensed to teach Zumba, Zumba Toning, Aqua Zumba, Zumba Gold. The CDs, the music, the marketing privileges, the forums, the website. Can I order Zumbawear merchandise online from anywhere in the world? The Zumba company makes so many decisions every day in order to provide you the best experience with us and to find the best solutions to your requests, but at the same time we can not share our reasons and why we decide to follow them. In the event a person cancels or fails to renew his/her ZIN Membership and/or STRONG Nation SYNC Network Membership, or, if such membership lapses or is terminated for any reason, access to these portions of the Site will be immediately disabled and any content contained therein (including, for example, access to music and choreography videos) will no longer be accessible to that person. Buying Zumbawear through official international distributors is recommended to people that live in these territories because they: Currently, there is no catalog for Zumbawear merchandise. Submitting a response indicates a willingness to work with customers to make things right. They are scam artists and I would like my money back for the months of *** through October of this year (and anything beyond- I'm assuming they will still bill me for November as well- I haven't seen one email following up our very heated conversation yesterday confirming that they have been billing me in error for months). WebI live in State Island, NY but teach in Manhattan and Brooklyn. We bill in arrears. Thank you. You also acknowledge and understand that, with respect to any Dispute: YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING ANY DISPUTE. ---Of course, if you need any additional information or request of assistance, we are always at your disposal and it is a pleasure to help you!Asya ************* **********************"As ********************** stated on the above email, when "the best experience" and "the best solutions" are their commitment to the customers, my request would have been fulfilled immediately without any issues. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. ZINversary is a membership recognition program that celebrates your tenure as a ZIN member (a.k.a. The reason is simple: Every class feels like a party! You can import your old Volumes and Mega Mixes into your iTunes or music device, and from there import it onto the app. Make sure the song does NOT have a cloud icon next to the song title. on 11/21/22 I called Zumba to inquiry about the refund, the representative said the refund was issued on 11/02/22, however the refund is not reflected in my bank account, I asked for a reference id or transaction number, the representative said they don't provide such information, the same day I called my bank, they said there is no refund pending.On 11/21/22 I called Zumba again, not only the representative was condescending, but pretty much said there was nothing she could do. Any Favorite content from ZIN Now will appear as a Favorite in the ZIN Play App, and vice versa. Go to you music app, and click on the SONG option. I no longer plan on teaching Zumba classes I never Content on the Site is provided for entertainment purposes only. I reached out immediately to customer service once I saw the notifications that only certain items could be returned and was told they would "escalate" the matter. I assumed my cancellation was processed. Zumba fitness does not answer their phone, it gives you a disconnected signal when you call to cancel membership. Received an email from the instructor on Tuesday, May 17th that the original scheduled class was canceled and rescheduled for the next day Sunday, May 22nd in Lawrenceville, GA (30 mins away). Can I get fields added to the Frozen Membership Roster? Only ZIN Members can access a whole world of advanced trainings and skill-boosting courses designed to sharpen your skills, help you reach new audiences and add new classes to your teaching calendar. We do not currently have full support for tablets, or wearable devices (ex: iWatch / Fitbit etc). 532,173 people like this 647,261 people follow this http://www.zumba.com/login Community Photos See all Videos See all 0:53 The man. I'm requesting replacement of two (2) videos removed from my files because I was not giving any advanced notice about "maintenance" and paying monthly member fee for the last four (4) years. Make sure to ensure that the new song downloaded and you got the READY FOR CLASS pop up after you added it to the playlist. Learn More. Weball rythims. All of your app content will be available to stream - anytime, anywhere! Even with gym memberships, you usually have to give a month notice or something like that, but I can't imagine my YMCA telling me that I can't cancel my membership!! The 3 dots will open your song settings. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. We understand this and that is why as a courtesy we gave provided the member with a $35 coupon code for this case back on May 10th 2021. An error occurs while connecting to FireTV device. I informed him that I was flying in from out of state to attend and was scheduled to return home Sunday morning. Then click Rearrange songs. Then hold the 3 lines next to the song you want to move and drag it and drop it. By using the Site, you will be deemed to have irrevocably agreed to the Terms. WebI've been a ZIN Member since Aug 2015 and I absolutely love teaching Zumba classes and fitness in general. We shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. I'm Niyaaz Japie, and I live in Cape Town, Western Cape. -Response from Zumba regarding my request is as follows. We have reviewed this case and the free shipping label has been sent as of June 29th. Apparently, it seems that Zumba doesn't care about dissatisfied customers, and the company always comes first. How do we find the Odds Maker in Trade-Ideas Pro? We have reviewed this case and can confirm that ******* did email us on May 15th, 2022, and informed us that she would like to cancel her membership. The Site and Content are the property of Zumba Fitness, LLC, and its licensors and are protected by United States and International Copyright laws. Your education doesn't end after your Zumba Basic 1 training. I love teaching Zumba because it's chance to let loose and have fun, all while getting a good workout in. Come join me, I guarantee you will have a blast! Go to the playlist that you want to change around, and click on the 3 dots on the top right of the screen (playlist settings). Please click here to find and/or verify all official international distributors. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ZUMBA FITNESS, LLC EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE SITE OR CONTENT, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Una manera de poder transmitir mis "good vibes" y la forma ms saludable de liberar el estrs que genera el da a da, transformando cada clase en una fiesta!. iPhone - make sure your music is downloaded to your phone. This will show all of your local music that is available on the app. If I take advantage of the ZIN I am currently licensed to teach Zumba, Zumba Gold. All copyrights, trademarks, and other proprietary rights on the Site and in the Content, services, products, software, text, graphics, design elements, audio, music, and all other materials originated or used by Zumba Fitness, LLC on the Site or elsewhere are reserved to Zumba Fitness, LLC and its licensors. Hello? We have not reviewed all of the sites linked from the Site and are not responsible or liable for the contents available at any such linked site. Such Submissions may be used on the Site and/or on other Zumba marketing materials, including on the Site, in emails and on social media. Music and content integrated from iTunes or other music device will be available indefinitely, as long as you are a member in good standing. I'm Maria Carbonell, and I live in Jacksonville, FL US. Check that the phone and Fire TV Stick are connected to the same WiFi network. Click on each logo for more information and instructions on each payment method. I purchased a Zumba instructor training module (I don't recall date of purchase but it was sometime in 2021- not really relevant to the complaint). Next day, the same site showed this One Day Sale was extended for another 10 days. I have documented email requests and responses from Zumba. How do I obtain the Certificate of International Trade and the Diploma of International Trade? Plus, ZIN gave me the tools and confidence to land instructor jobs. This Site is controlled and operated by Zumba Fitness, LLC, located at 800 Silks Run, Suite 2310, Hallandale, FL 33009. Location. WebHi, I'm Chanell Gautreaux and I became a Zumba instructor in 2016 . On June 28, 2022, we received an email from the member requesting to cancel again. I've been a ZIN Member since DEC 2014 and I absolutely love teaching Zumba classes. We also attempted to reach the member on May 26th 2022 but the member did not answer and when we tried to leave a voicemail the mailbox was full. i would like to state for the record- and for other consumers who I'll undoubtedly make complaints about Zumba's "procedures," that I did in fact telephone them several times (a fact they neglected to include) and it is very difficult to reach an actual person. WebSubmit Cancel. Your ZIN Member Since Date is the date you joined (or rejoined) the ZIN Membership program. Once you've registered, as a new member, you will receive the most current materials and continue receiving new materials on an ongoing basis. WebSubmit Cancel. I'm Naomi Swanson, and I live in Greenville, TX. When your account reactivates, you will have all the content that you previously had as a ZIN Member in good standing. As a ZIN Member, you'll enjoy ongoing support and tools to help you become the best instructor possible. Community Support WebI've been trying to cancel my membership for more than a week. WebHow do I cancel my Zumba instructor membership? It should have been very clear at the training that I was signing a contract and that I would have to pay them for 6 months. Membership FAQ > Membership Frequently AskedQuestions > Can my live-in boyfriend/girlfriend be cov. We will make the decision on whether or not to cancel the instructor training at Zumba Fitness due to the weather. When creating a video playlist, what videos are available to me? International Association of Better Business Bureaus. Therefore, your original ZIN Member Since Date CANNOT be reset. Hello how did you finally cancel your subscription? WebCancellation Fee Until March 23, 2023: $0.00 Cancellation Fee from March 23 to May 15, 2023: $250.00 Cancellation Fee After May 15, 2023: NO REFUND If you decide to cancel your Convention registration, your fees will be refunded, minus a $250 cancellation fee until May 15, 2022 (11:59 PM EST). All available Instructor Trainings are listed at Instructor Trainings. Please note the details below. Once we receive the item back we will proceed with the refund. LISA ROY We are more powerful when we EMPOWER each other! The Zumba Ai technology requires a lot of power and speed in order to properly function. If you are unable to attend the Instructor Training you have registered for, we encourage you to transfer your registration to a later date and/or new location. You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." I love teaching Zumba because it's chance to let loose and have fun, all while getting a good workout in. Zumba Gold classes are the best! Once this is done, you will see your playlist available for import. Saturday, April 22, 2023. and HE HUNG UP!! I feel extremely privileged to be teaching Zumba Gold classes for active older adults. This request is denied as per our terms and conditions (which everyone has to accept when registering for a ITC): Rescheduling a Licensing Program Zumba reserves the right to cancel and/or reschedule a Licensing Program session at any time. Come join me, you will have a blast! The account is for my daughter, but comes out of my checking account. Licenses. Health + Fitness Certifications. We are not currently integrated with Apple Music so you will not see songs downloaded from Apple Music on the ZIN Play app. Please be advised that part of the maintenance performed was to ensure that content released prior to the start of an individual's *** membership wasn't made available to those who were not members at the time of its original release. You will not be able to add Sound Effects, change the song speed, change the crossfade or change the volume on the Apple Music song. If youve already made a 6 month or 12 month ZIN or SYNC payment, you will be charged for the Zoom Add-On at a prorated rate of $7.50 per month for the remaining months of your 6 or 12 month ZIN/SYNC membership. That complaint text that is available on the ZIN membership program was fully cancelled at the end of March,. 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