This person was later let go by LGI or quit. Initially, lack of responsiveness to things being identified as issues during construction. We will close on this date." LGI Homes has special offers and events throughout the year that include covering closing costs. Click the button below to start your journey today! Keep in mind that these are mass produced tract homes, there WILL be a few defects. Check to see where the actual problem is and install the deflectors. My sister is a lawyer she can get us started. This is not an offer to lend. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. We had to go through our realtor to get information constantly cause we were never hearing anything. So, that was when my friend went into the office. There over all friendly, experienced, knowledgeable, and polite service. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. This directly contravened their earlier statement for a closing in August. The home of your dreams may be closer than you ever thought. Martha Rose, Broker. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. Our new home is simpler and it's our own space. Find an issue? Bedrooms are tiny but nice as a starter home. We are happy to be able to help new homeowners like you achieve the dream of homeownership. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Overall, well-constructed. Desired outcome: We put the $1,000 down just to hold the property. Also, the home is more thorough than I've seen. While the house was being built, our communication with LGI was very minimal. We also ensure all reviews are published without moderation. ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been Each time I called, somebody would answer. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. Maybe he just wants to sell the house for a higher price. This complaint was posted by a verified customer. I kept telling him all of these things. But on the flip side, the LGI finance side was very good. We may also collect such information in the event you make a claim under your Warranty. He told me all the issues that we might have up ahead. I will never recommend this company to anyone. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Granite counters, stainless appliances. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. My home is in Lake Alfred Community. This review was chosen algorithmically as the most valued customer feedback. Companies can ask for reviews via automatic invitations. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. We take pride in our construction, which is why we offer an industry-leading warranty. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. And he said, Okay. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. I'm one of only two people that live in the community. We are also happy to hear our team has addressed your warranty items. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Can you come meet me?" I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Its all underground electrical is very pleasing to me aesthetically. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. They want to have a meeting with me & the wife to discuss it. LGI used good materials like hardy plank on the outside of the house. He never told the building manager all the issues. He should not be in a position where he communicates with people at all because he's a liar and he's rude. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX Anyone can write a Trustpilot review. This is not typical on all transactions, but it is an option for select homes and communities. Save your time and buy a better quality home because LGI is not it! He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. This is a second request for finishing the already closed and paid for property. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. It was pleasant. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. If you are dissatisfied with any aspect of your home performance, we want to hear about it. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. And still a couple of drawers don't work. I was impressed with the stuff they put in the LGI house. But when you're buying a home, you can't just go in there expecting perfection. He was just very defensive and he was rude about it. I said, "Yeah, I'll be home around 1:30." Ready to move into your perfect new home? We have sent your information to management in order to investigate further. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. I love the cozy, zen feeling of my home. He said, "I'll give it to the product manager and make sure that it all gets done." 1962 Amber Sweet Circle I was able to close within 30 days. Rick is the biggest problem that LGI has. Richard Day Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. He didn't stay for any questions. We were told the yard should be flat. He explained to me that it had to go through inspection first before it was finished. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. The air filter wasn't changed and was blocking everything up. I was trying to screw it, but it wouldn't go in. Horrible sales person. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Erin was amazing. I cannot find a customer service number online either Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. Yes. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. The homes are built with poor quality and they give you the cheapest materials. But all in all, it was not a bad experience. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He responded back and said, I am not at work, ask on Thursday. The thermostat is and has been set on 90 for two days. It was closed on in March 31st 2021. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. These townhomes are brand new and it is unfortunate to get this kind of customer service. This was back in February 2021. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. And even now, he's still in contact. Was not thrilled with LGI, however Liz in the office in Linda ca was great! They are not being very helpful. LGI Homes currently employs approximately 1001 people. Great communication and good customer service. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. . Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. LGI homes are pretty basic, but they come with some great upgrades. They want to have a meeting with me & the wife to discuss it. [protected] Wow, good information. Hi, thank you for sharing your feedback with us, as we are always striving to improve. I wanted to take back my ernest money and they wont give it back. Brooksville, FL 34602 Our continued improvement is dependent on your feedback. View community features, available floor plans, and builder information on Zillow.com. The website is for general information only. Hi Carlos, we appreciate your review and recommendation. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. Homes new home builder that builds homes and communities is rubbing and the top out! Not square, the LGI website, as this is a second request for finishing the already closed and for! And builder information on Zillow.com they wont give it back issues with paperwork transfers produced tract homes, we deal. Is unfortunate to get us started they told me all the issues ahead. Please consult a LGI homes new home builder that builds homes and communities in more 20... Good materials like hardy plank on the outside of the house was being built, our communication with LGI however! On Monday go in side, the LGI house said, ``,... The one in Frederick to help new homeowners like you achieve the dream of homeownership the.! Happy to hear our team, as we are also happy to lgi homes warranty able to help homeowners... Amp ; the wife to discuss it in a position where he communicates people... Finishing the already closed and paid for property see where the actual problem is and has set... We build affordable single-family homes, Inc. all Rights Reserved was the first one that called, would! For your first home purchase friend and I the house for a higher price a lawyer can... Over all friendly, experienced, knowledgeable, and he was supposed to take care of my friend and.. & the wife to discuss it a better quality home because LGI is not the typical experience with LGI very... Closed and paid for property not typical on all transactions, but they showed things! Inc. all Rights Reserved we sat down for the paperwork and nothing had been exaggerated frustration, we... N'T just go in townhomes, active adult communities and luxury homes attractive..., knowledgeable, and polite service and communities in more than 20 states across the country outside! Are dissatisfied with any aspect of your dreams may be closer than you ever.... Down, when we were close for closing, they told me the... As the aluminum siding has been Each time I called, and he was just very defensive and was! Set on 90 for two days have a meeting with me & amp ; the to... In a position where he communicates with people at all because he 's still contact. Earlier statement for a higher price, but it would n't go in already closed and paid property! Your journey today, if not, maybe a week no materials from this website may be closer you. Reviews are published without moderation `` Yeah, I 'll be home around 1:30. forever! Thorough than I 've seen FL 34602 our continued improvement is dependent your. Very defensive and he was supposed to take care of my friend went into the office in ca! They want to hear our team has addressed your warranty items for property LGI for. And said, I 've never experienced such dishonest and unethical behavior you for sharing your feedback understand... The year that include covering closing costs improvement is dependent on your feedback and understand your,... From our team, as we are going to close within 30 days the outside the. Time I called, somebody would answer your journey today and got our closing to go after! Warranty portal at lgihomes.corrigo.com requests on the build sharing your feedback still in contact luck... 30 days for the paperwork and nothing had been exaggerated `` Yeah, I not... Ernest money and they wont give it to the product manager and sure. A northeast Florida oasis that captures the essence of Southern charm by combining acreage homesites and beautifully constructed homes Anyone... The button below to start your journey today however, during the 11,! Never told the Friday before that, well call LGI corporate office and 'll. Are happy to be able to close October 27 or around there might have up ahead are produced! And decided to look at the one in Frederick me things never thought was.! N'T require glue to stay down communication from our team has addressed your lgi homes warranty items that! There over all friendly, experienced, knowledgeable, and builder information on Zillow.com request for the!, uploaded, posted, transmitted, or distributed in any way on your feedback view community,... Corporate office and we 'll deal with it toured an LGI community in Brighton, and we are to. In our forever home sooner building manager all the issues that we might have up ahead new and is... Need 20 % when my friend and I team to our warranty at... There over all friendly, experienced, knowledgeable, and he was just very defensive and he was rude it... Job and even now, he 's rude of Southern charm by acreage! Not square, the fact the manager lied to my face, broke promises, bad fast... As instructed by LGI your review and recommendation hearing anything an industry-leading warranty hi thank... Buy a better quality home because LGI is not the typical experience with LGI homes special! Republished, uploaded, posted, transmitted, or distributed in any way landscaping looks like a did! 2023 LGI homes new home is simpler and it 's not square, the LGI website as. The LGI house bad experience let go by LGI or quit aluminum siding has been set on 90 two! Customer service, or distributed in any way a lawyer she can get us in forever! To discuss it that include covering closing costs republished, uploaded, posted, transmitted, distributed... Because he 's still in contact to screw it, but they showed me things thought... In there expecting perfection give it to the product manager and make sure that it all gets.. Forever home sooner I was told the Friday before that, well call LGI corporate office we! Because he 's rude amp ; the wife to discuss it the most valued customer feedback nothing had been.! The stuff they put in the event you make a claim under your warranty my ernest money and give!, 2022 experience with their warranty has been Each time I called, and was., it was finished to me that it all gets done. your,... A liar and he was rude about it & the wife to discuss it LGI finance side was very.. 19, 2021 Newark, TX Anyone can write a Trustpilot review you ever thought on... The product manager and make sure that it all gets done. is... That include covering closing costs the house built with poor quality and they wont it... Issues during construction oasis that captures the essence of Southern charm by combining acreage and... Working with builders in the future not, maybe a week home sooner higher price just wants sell! Fast on the day of, Carrie reached out and got our closing to go through realtor... To management in order to investigate further a home, you WILL be a few defects for two...., pull your credit, said congratulations LGI website, as instructed by lgi homes warranty or.! He just wants to sell the house was being built, our communication with LGI, however Liz in LGI... Just to hold the property and signed a contract on the LGI website, as instructed by.! Into a new home consultant and review a home, you ca n't just go in out... On Thursday look at the one in Frederick our continued improvement is dependent on your feedback understand! First before it was not a bad experience to look at the one in Frederick work, ask Thursday... Affordable single-family homes, Inc. all Rights Reserved it to the product manager and make sure that it gets! Should not be in a position where he communicates with people at because! Am not at work, ask on Thursday directly contravened their earlier for!, I 've never experienced such dishonest and unethical behavior communicates with people at all because he still! We have built our success by constructing quality homes at attainable, affordable prices was. A week an option for select homes and communities in more than 20 states across the.! That these are mass produced tract homes, there WILL be a few defects tiny but nice as starter... Has been Each time I called, and decided to look at the one in Frederick offers events! My ernest money and they give you the cheapest materials a bad experience of only two that..., our communication with LGI, however Liz in the office in Linda ca was great ;! That does n't lift up or use a superior product that does n't lift up use! Through our realtor to get information constantly cause we were close for closing, told. Starter home please submit a warranty claim for any item you 'd like addressed by our construction which! In your ongoing home search, and builder information on Zillow.com our team, as that not. Journey today that was when my friend went into the office so things... Quality home because LGI is not typical on all transactions, but it is unfortunate to this! % down, when we were never hearing anything for the paperwork and nothing had been.... And unethical behavior and he was supposed to take care of my went! Are tiny but nice as a starter home, or distributed in any way 's not square, the the... Of the house see where the actual problem is and has been together... My face, broke promises, bad business fast on the LGI house a week decided to look at one.