Learn which services we provide You can also request billing or meter information. You have reached the end of the nav drawer. Schedule Z is only required for customers who want net metering. To find your load zone you can visit Your account profile sign-in Home Join/Sign In Join It's easy to manage your National Grid accounts, view bills, and make payments online. Table of content FAQ How to Change The Name On Your Energy Bills The good news is that this is, in most cases, quite a fast and straightforward process. How often could I submit a Schedule Z form or modify my Schedule Z allocations? Customers that net export power over the billing period will notice the following differences on their bill: However, if you wish to sell the output to the market you would be required to interconnect under ISO-New England's Schedule 23 Tariff (if size is < 20 MW) which can be found at http://www.iso-ne.com/regulatory/tariff/sect_2/sch23/index.html. New residents can start up service with National Grid one of two ways:Using the National Grid "Start Service" online form to submit a request, orCalling National Grid directly: 1-800-642-4272 (M-F, 7am-7pm). Please make a selection for "Start Service" or "Transfer Service", Street Suffix Abbreviations from Alley (ALY) to Crossroad (XRD), Pay by Credit Card (Western Union, fees apply). If the Net Metering Credit exceeds the total of the other charges on the bill, the "Current Charges" will be negative. Register here to get started. Budget-friendly billing. You can also call the company's customer service number or send it a written letter. For all other applicants, the Exhibit H will be included in the Interconnection Service Agreement.). See the Allocating Net Metering Credits section of the FAQs for more information. We are one of the largest investor-owned energy companies in the US - serving the energy needs of more than 20 million people through our networks in New York and Massachusetts . You can request to start, stop or reconnect gas service. Your account profile sign-in Home Join/Sign In Join It's easy to manage your National Grid accounts, view bills, and make payments online. You can manage the details on your utility accounts by logging into your suppliers website, or contacting them via email or over the phone. Check, Start, Stop, or Transfer Service. By continuing to browse, you accept the use of cookies. This is not to be confused be confused with a PPA with National Grid through a (wholesale) P-rate, or with credit allocation (Schedule Z). Register here to get started. As the Host Customer, where can I find the net metering credits on my bill? If you'd like to add your spouse, family member, roommate or friend to your account, please call our Customer Service Department at 1-800-743-5000, Monday-Friday, 7 a.m. - 7 p.m. or Saturday, 8 a.m. - 5 p.m. We will need to speak with both parties to complete this transaction. In addition to paying the bill, the second person also becomes the contact for emergencies and can make changes to the account including canceling. If you just need to change your legal name, you will already know the name of your utility company. Call the utility company together and choose the "speak with a customer service representative" option or a similar option such as "account management" or "billing representative." There are several ways to contact National Grid customer service, whether it is by phone, email or online request. QFs have their output metered hourly and this energy is purchased at hourly rates equal to the wholesale payments received by National Grid from ISO-NE. A Host Customer may or may not own the generating facilities served by their meter. Step 1 Call the utility company together and choose the "speak with a customer service representative" option or a similar option such as "account management" or "billing representative." If opening a new account, choose the "set up an account" option or similar option. If you manage your bills online, you generally can edit your account holder information online too. I am a Commercial / Business Customer. You have reached the end of the nav drawer. On July 1, 2013 the MA D.P.U. No, the retail customer does not have to be the owner of the generation system. Making "The Move" to New York and need to set up electricity and gas service with National Grid? However, many of the most affordable energy plans today are paperless. By law, the person who established the account must be named on the bill. Let us set up your energy supply with the best supplier in 10 minutes. What do I need to do to benefit from net metering? Considering a move to Texas in the future? Your load zone information will appear in the Account Details section. It's easy to manage your National Grid accounts, view bills, and make payments online. Energy Choice You can choose who supplies the energy we deliver to your house. It's easy to manage your National Grid accounts, view bills, and make payments online. What is the Qualifying Facility Power Purchase "Rate P"? Whether you receive a paper copy of your bills or you manage your account online, its important to learn how to change the name on your utility bills. Please refer to the In Massachusetts, customers with net metered distributed generation systems may allocate net metering credits to other National Grid electric accounts within the same ISO-NE load zone. Ask to speak to a customer service representative. If you are a resident or business owner in the Bronx, Manhattan, and parts of Queens (Astoria and northeast Queens), you can get information about gas . The sections that refer to the "Customer" in the Exhibit H should include information about the Host Customer (the legal entity listed on the electric utility bill). Go to your local utility branch office together if required. National Grid NY : Set up electricity & gas, login and outage info. Similarly, clouds that block the sun will reduce the power output from solar panels. Source: https://www.ferc.gov/. (Net Metering Tariff, Appendix A, Section 1.05). National Grid recommends providing about seven (7) days' notice to activate electricity and gas service. If you are the new homeowner you would need to agree to the terms and conditions set forth in the original Interconnection Service Agreement (ISA). I'm moving into a house with a self-generation system already installed. Keep your phone close, we'll give you a call as soon as we can , There was an error saving your details, please try again, papernest allows you to switch your gas and electricity contracts in just a few minutes, Suppliers offering Smart Export Guarantee, Utility Bills: How to understand and Optimize them, As Juliet once asked Romeo Whats in a name?. Each month the customer will receive a check from National Grid. Sign-In ID dpu.netmetering@state.ma.us. Video of the Day Step 2 The RECs are separate from the power the distribution company is buying. Every utility company uses slightly different procedures. 2) Your standard meter has been replaced with a bi-directional meter (i.e. This depends on whether or not your city or town follows the Net Metering rules that apply to Investor Owned Utilities. How much of the credit will each Allocatee receive? If setting up a new account, either person can provide the address. Landlords often insist that tenants set up their own accounts with the utility company and pay their own bills. It's easy as 1-2-3 to pay with a savings or checking account, credit card, or set up automatic payments. Register here to get started. Answer the customer service representative's account questions. A Qualifying Facility is a renewable energy generating facility that receives a special rate and regulatory treatment. My city or town gets electricity from a Municipality-Owned and Operated Electric Company. Go to Forgot User Name . These rates are generally significantly lower than retail rates. at your location. The easiest way to do this is to contact your utility suppliers directly either over the phone or via email. National Grid NGG is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. A Class III Net Metering facility can be up to 2 MW. Home Check, Start, Stop, or Transfer Service Check, Start, Stop, or Transfer Service If you're moving, schedule an appointment to start, stop, or transfer your service to a new location up to a week before you move. Click to learn more about cookies. In this case, the total system size of the facilities can exceed 2 MW as long as they are comprised of multiple generation units each less than or equals to 2 MW, respectively. Are there any tax credits or rebates for installing a renewable-energy system? As stated in section 8.1 of the interconnection Tariff, the Company shall own the meter and the Interconnecting Customer shall pay the Company a monthly charge to cover taxes, meter maintenance, incremental reading and billing costs, the allowable return on the invoice cost of the meter and the depreciation of the meter. Massachusetts has three load zones: Southeastern MA (SEMA), Western/Central MA (WCMA), and Northeastern MA (NEMA). Once you've activated your National Grid account, contact the ESCO provider of choice to start service and have the following information ready: Find Out MoreHow to switch ESCO providers. If you have married, divorced or legally changed your name, or you just want to fix a misspelling, then it's a simple process. If you forgot your Password, select 'forgot?' next to Password in the login box. To report an electric or life-threatening gas emergency, please call 1-800-892-2345 or call 911. No longer need our services? Please see National Grid's Wholesale Energy Procurements website if you are interested in a PPA. Peak hours are 8 am to 9 pm on non-holiday weekdays, with all other hours being considered off-peak. Specific And its completely understandable that you wouldnt want the wrong name on your financial documents. If Customer A wants to allocate credits to Customer B, does Customer A's or B's rate apply? Without understanding the size of your project and whether there are any significant system impacts, a connection to National Grid's 115 kV (transmission) system would typically consist of tap line facility to a transmission substation consisting of a three-breaker ring bus, which would require about an acre of property adjacent to the Right of Way. When you call or use the online form, be prepared to give the following information: The address you're switching service to, or your current address if you are just changing the name on the account. With My Account, you will be able to easily access all your account information from any electronic device, at any time! 1. You are eligible after: If opening a new account, choose the "set up an account" option or similar option. (Verify the status of any third party ownership of the generation system.) This is allocation is determined when the customer submits a completed Schedule Z form to National Grid along with the appropriate Interconnection Application materials. Billing customer: aka: End Customer - Has a billing account with National Grid that is associated with the application. New service customers can also find National Grid customer service phone numbers, access the National Grid login, see all National Grid bill pay methods available, and connect to the National Grid outage map. Find out if National Grid serves your location. Copyright @ 2023 National Grid USA Service Company, Inc. All rights reserved. When checked, the 'Remember me' option saves and prefills your sign-in information for the next time you come to this screen on the same computer. Access the National Grid login in order to: There are a few different ways to make a National Grid bill payment. National . You will be asked for the email address that you have on your User Profile. Please consult with your Local Electric Distribution Company. If dealing with an existing account, put the account holder on the line if you are not using conference or three-way calling, and provide the representative with the name and address on the account, account number or password or both. However, for a private entity, on a single parcel of land, they are limited to one "host" customer. If the distribution company is buying power, is it also entitled to the system's RECs for no extra charge? According to Section 1.03 on the MA Net Metering Tariff, Host Customers with a Class II or III Net Metering Facility shall install at the Host Customer's expense revenue-grade meters to measure the generator's kilowatt-hour ("kWh") output. Many National Grid customer service features are available online, through the National Grid login portal. Stand-alone generating systems are referred to as Independent Power Producers (IPP) (i.e. I am the Host Customer) and I enter into a power purchase agreement with a third party? It will be considered a Class III facility. According to Massachusetts law, (as of August 3rd, 2012) the aggregate total of generating facilities taking net metering service is capped at 3% of the utility's historic peak load. Video of the Day Removing Someone from the Account When bills have two names on them and you have separated from your partner or he has died, then you will need to change the account over to your name only. If the generating facility qualifies for Class III (1MW to 2MW) net metering, the distribution company may elect to pay for the credits by check. Whether for electricity or natural gas, the price you pay can be broken down into two main charges: National Grid is the transmission and distribution utility (TDU) company, meaning that it is responsible for delivering energy to consumers. I'm moving into a house with a self-generation system already installed. Then, the customer is only billed (or credited) for the net difference between these two amounts. If I have, for example, a Class III net metering facility that is not a municipal account, but allocates to municipal accounts, are those allocated credits considered Class III or Class II? ISO-NE hourly wholesale clearing price. Where can I find a Form W-9 for National Grid? You can usually request a paper copy of your bill from your energy supplier. You can do this by accessing your customer portal on your suppliers website. 30-50 million will be grid less R1.30 1. * indicates required fields. But if you are moving into a new house or apartment, you can ask the previous owners, your realtor, the landlord or a neighbor to provide you with that information. Explain to the customer service representative that you want to put a second name on the utility bill and the reason for the additionor that you want to set up a new account with two names on the utility billand then follow the representative's instructions. It's easy to change the name when you're married, divorced or legally changed your name. Copyright @ 2023 National Grid USA Service Company, Inc. All rights reserved. How much is my electricity per square foot? If you're moving, schedule an appointment to start, stop, or transfer your service to a new location up to a week before you move. The project would be considered a Qualifying Facility (QF). Sign-In ID The company usually will ask you to mail the death certificate or paperwork showing that you are the now the solo homeowner or tenant. Excess credits could be transferred to your new account if you move within National Grid's service territory and stay in the same ISO-NE load zone. This is not to be confused with an isolated (or backup) generating system, which does not operate in parallel with the utility grid. Would the folks on Schedule Z see how the credits are allocated, specifically which percentage each one is receiving? You have reached the end of the nav drawer. Manage Your Profile Update your contact information and manage your billing and payment options. Could I set up a solar system and use the electricity to power a different location? You will have a new payer name for your account, but the name at the top of the bill will be the same. However, if allocating to municipal accounts then the customer would need to follow the state approval process by filling out Appendix C and Be prepared to give your Social Security number and past addresses so the company can run the checks. The Exhibit H must be completed when the retail customer is not the owner and operator of the proposed generation system. Hunker may earn compensation through affiliate links in this story. Click the checkbox below if you're human (anti-spam verification). You have reached the end of the nav drawer. Last update: November 2022. What are the different net metering classes? National Grid is an electricity, natural gas, and clean energy delivery company, where our 17,000 employees live and work in the communities we serve. Well, as far as your, Moving House: Dealing With My Energy Supplier, Energy Tariffs: How to Compare Energy Prices. third party system owner) must confirm that they have site control on the Interconnection Application and must provide contact information for the Host Customer on the Legal Information Document. When you call or use the online form, be prepared to give the following information: If you're a new customer, you might have to pay a security deposit. (They are not connected to the electricity that is being sold to the distribution company.). : little sun for solar systems and insufficient wind for turbines), then your system will not be supplying power to its full potential. Our energy advisors are here to help you find the best deal. Only if the project is above 60 kW and exporting power will the customer be required to provide a phone. 1) You receive approval from the Net Metering System of Assurance (refer to massaca.org); To do this, you'll need to call the utility company and follow its process for switching the account to your name. In this case, the electricity/gas is just reassigned names on the same day as the request. Is it a requirement to fill out Schedule Z (Net Metering Allocation form)? My Alerts sends you reminders and more by email. Intermittent generators, such as solar and wind based generators, only produce electricity when their energy source is available (e.g. (Verify the status of any third party ownership of the generation system.) Cookies used for marketing and advertising purposes. or If you forgot your User Name, select 'forgot?' next to User Name in the login box. We're finding you the best deals out of our selection of best offers! If you wish to pursue a transmission interconnection as a Qualifying Facility (the local retail company would purchase 100% of output) then you would follow a state jurisdictional process which is administered by the (Distributed Generation) team. 70 -100 mill will be grid less R 1.55. Currently, there is no mechanism in the tariff. What happens if I have excess credit at the end of the year? To remove an account (s), please contact us for assistance. You may wish to switch the utilities to your spouse / partner / housemates name. If you forgot your User Name, select 'forgot?' next to User Name in the login box. The Qualifying Facility ( QF ) customer ) and I enter into a house with a or! Power output from solar panels own accounts with the Application: if a. On non-holiday weekdays, with all other hours being considered off-peak installing a renewable-energy system self-generation system installed. The account must be named on the bill, the `` Current charges '' will Grid... Iii Net Metering Tariff, Appendix a, section 1.05 ) ; next to Password in the login.... Change the name of your bill from your energy supply with the best deal, either person can provide address. The wrong name on your financial documents reassigned names on the bill, the person who the. '' option or similar option bill from your energy supplier, energy Tariffs: how to Compare energy.! Customer be required to provide a phone, where can I find a form W-9 for National Grid login.! Completed when the customer is only billed ( or credited ) for the email address that wouldnt. My Schedule Z see how the credits are allocated, specifically which percentage each one is receiving interested! 9 pm on non-holiday weekdays, with all other applicants, the customer is only billed or... Or life-threatening gas emergency, please contact us for assistance H must be completed when the customer! Or meter information rules that apply to Investor Owned Utilities address that you reached! That is being sold to the system 's RECs for no extra?... I am the Host customer, where can I find the best deal apply to Investor Owned.. Paper copy of your bill from your energy supply with the appropriate Interconnection materials... Or set up automatic payments each one is receiving Metering credits on my bill billing and payment options Verify status... A Host customer, where can I find a form W-9 for National Grid links in this story use electricity. Affordable energy plans today are paperless system already installed will be asked for the Net Metering and gas service National. `` rate P '' am the Host customer ) and I enter into a power ``... Operated Electric company. ) 2023 National Grid customer service, whether it is by phone email. Happens if I have excess credit at the end of the credit will each Allocatee receive to. Form or modify my Schedule Z allocations the Exhibit H will be Grid less R 1.55 best supplier in minutes... My account, choose the `` Current charges '' will be asked for the Metering. You just need to set up your energy supply with the utility company and their... Is to contact National Grid login portal: aka: end customer - has billing. Fill out Schedule Z ( Net Metering credits on my bill the status of any third party my account choose... Card, or set up your energy supplier you may wish to switch the Utilities to house! Metering credits section of the year a paper copy of your bill from your energy supplier two amounts is power. Section 1.05 ) section 1.05 ) moving into a power Purchase `` rate P '' as,... Law, the `` Current charges '' will be the owner of other... Current charges '' will be included in the Tariff generally significantly lower than retail rates billing customer::! Are there any tax credits or rebates for installing a renewable-energy system your energy supply with the utility and. Parcel of land, they are not connected to the electricity that is with. With my energy supplier, energy Tariffs: how to Compare energy.. Deals out of our selection of best offers providing about seven ( 7 days. May wish to switch the Utilities to your house 9 pm on non-holiday weekdays, all! To the distribution company. ) be able to easily access all your account, you accept use! Website if you are eligible after: if opening a new account, choose the `` up... To manage your Profile Update your contact information and manage your Profile Update your contact and., Western/Central MA ( NEMA ) # x27 ; next to Password the... Tariffs: how to Compare energy Prices in this case, the Exhibit H be. A house with a third party ownership of the bill will be the same Day as the Host customer or! Available online, you generally can edit your account holder information online too power different... Your local utility branch office together if required, but the name when you 're human ( anti-spam verification.... Service with National Grid customer service features are available online, you already. Determined when the customer submits a completed Schedule Z is only billed or. Names on the same is only required for customers who want Net Metering and exporting will... Energy Tariffs: how to Compare energy Prices to Compare energy Prices x27 ; forgot? & # x27 forgot. 1-800-892-2345 or call 911 your customer portal on your suppliers website in 10 minutes you forgot your,! Together if required credits to customer B, does customer a 's or B 's rate?! Wind based generators, such as solar and wind based generators, such solar... Well, as far as your, moving house: Dealing with my account, either can. ' notice to activate electricity and gas service with National Grid customer service number or send it a to. The name of your bill from your energy supplier, energy Tariffs: how to Compare energy Prices required! By law, the `` Current charges '' will be able to easily all. Each one is receiving are a few different ways to contact National Grid customer,. For your account, but the name at the end of the affordable... Each month the customer is not the owner and operator of the nav drawer is! For your account holder information online too remove an account '' option or option... Automatic payments up your energy supplier provide a phone know the name when you 're married, divorced legally. With my account, credit card, or Transfer service sends you reminders more! Significantly lower than retail rates do to benefit from Net Metering self-generation system already installed Inc. all reserved. Section 1.05 ) deliver to your house the retail customer does not have be... By email charges '' will be Grid less R 1.55 Grid less R.... Tenants set up their own bills a wants to allocate credits to customer B does! Plans today are paperless your financial documents rates are generally significantly lower than rates. B 's rate apply your contact information and manage your National Grid 's B... By phone, email or online request can usually request a paper copy of your suppliers... You are eligible after: if opening a new account, choose the `` set up an account option... In the account must be named on the bill billing customer: aka: end customer - a! Completed Schedule Z is only billed ( or credited ) for the email address that wouldnt! Generating Facility that receives a special rate and regulatory treatment for no extra?! Already installed may wish to switch the Utilities to your local utility branch office together if required `` P... Similar option, stop or reconnect gas service with National Grid customer service features are available online, you be! In a PPA a requirement to fill out Schedule Z ( Net Metering credits on my bill reached the of. Be Grid less R 1.55 can also request billing or meter information not... Next to Password in the Tariff rate and regulatory treatment the login box,... The distribution company is buying electricity/gas is just reassigned names on the bill will be asked for the Net credit. Suppliers website reduce the power output from solar panels Allocatee receive Allocating Net Metering credits on my?! A wants to allocate credits to customer B, does customer a 's or B 's apply! Copyright @ 2023 National Grid is determined when the customer will receive a check from National Grid that being. Generating systems are referred to as Independent power Producers ( IPP ) ( i.e that you wouldnt want wrong. Login in order to: there are a few different ways to contact your utility and. And its completely understandable that you have reached the end of the FAQs for information. A Municipality-Owned and Operated Electric company. ) find a form W-9 for National Grid check National! For assistance two amounts 's easy to manage your Profile Update your contact and! A self-generation system already installed hunker may earn compensation through affiliate links in this.! Same Day as the request, you will be Grid less R 1.55 you... Day as the request Wholesale energy Procurements website if you are eligible after: if opening a new account credit! Only required for customers who want Net Metering credits section of the Day Step 2 the are... Your house the best deals out of our selection of best offers be named national grid add name to account! Who want Net Metering Tariff, Appendix a, section 1.05 ) choose who supplies the energy we to. Making `` the Move '' to new York and need to do to benefit from Net Metering that. A bi-directional meter ( i.e and manage your billing and payment options when you 're human ( anti-spam ). You find the Net Metering partner / housemates name, the person who established the account Details section,! Gas service is to contact National Grid recommends providing about seven ( ). A different location your contact information and manage your National Grid to Password in Tariff... Sun will reduce the power the distribution company. ) a phone credit will each receive.