You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I also filmed me dropping the keys off and went around the car. It was not until the weekend I received an unusual email saying there was damage to the car. We got the same letter today. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. It should also be noted that there is a demonstrable case of fraud here. While I reported them to the better business bureau they have not responded. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Q: I recently rented a car from Enterprise. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Thank you for sharing your details. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. kopj, thank you for your comments. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). The company left an official comment to this complaint. The other driver who hit them had rented the car from Enterprise. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. I immediately called. Boy, was I pleasantly surprised. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Posting comments is now limited to subscribers only. Get more information about renting a car after an accident. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Thanks. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I would agree this is still in the wild and being explored. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. We immediately called the Enterprise location from which wed rented to inquire about the claim. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Enterprise (800) 307-6666 3. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. When emailing, please list Reference Number 130814-001207 in the subject line. I just got a phone call today from a guy named David and received a letter similar to this one in my email. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. I just had Enterprise do the same thing in PA. Their response it below that (with some interjections from me in []. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Create an account to follow your favorite communities and start taking part in conversations. Tells me to email him, and DRU and he will help me out. Can I rent a different vehicle class than I reserved? I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Enterprise dropped its claim. determined that you may be negligent and therefore responsible for our damages. Copyright 2021 Scripps Media, Inc. All rights reserved. I list the names, numbers and email addresses of. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Once reported, please contact us to provide your claim information. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Etc. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Customer Service - Claim Center; EAN Holdings, LLC. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Called Enterprise and nobody knows anything about it. I will be paying out of pocket. Enter email address for receipt to be sent in email. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Read more. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Refer to your own auto insurance policy for details on your coverage. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. It spooked me because I thought they claimed me at Fault and are protecting their Driver. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. The company left an official comment to this complaint. Filing a Response A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. DRU states, they are not able to close the claim. This is the process you need to follow. She was huffing and puffing. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Great down to earth management that listens and cares. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. My mail Fort Collins, Colorado Area. For fastest service, read these answers first! We have answers! All damage concerns are solely handled by our Damage Recovery Unit. If you have any questions regarding your responsibility, please contact. The complaint has been investigated and resolved to the customers satisfaction. OP mentioned in another comment that they aren't the renter. Look all over the car and write down any damage you see, no matter how small. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Damage Recovery Unit Bad Customer Support. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Get help with billing, Enterprise Plus, Reservations and more. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. You'll learn how to be part of a team and how to succeed. You would be able to take advantage of these lower rates. Plus Your Points is back! 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. The only damage reported on Loss Damage Report [protected] was to the rear bumper. It was logged the same day as your return and allegedly had your signature. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Welcome to the Damage Claim Payment Service! The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. I had to drive all the way up because I was told no one but myself could check the care one. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Select Accept to consent or Reject to decline non-essential cookies for this use. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Enterprises damage claim looked a little suspicious. It looks as if you tried to appeal this to Enterprise, with no luck. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. This complaint has been resolved automatically due to user's inactivity. My wife and it recently went on a trip and rented a passenger van from Enterprise. I feel this is SHADY and a Lie. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. I needed a new vehicle so went to Morrow, GA to purchase a new car. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Enterprise customer service claims no knowledge and that there's nothing they can do. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Scam alert! With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. According to the AG's Office, the damage category has a broad definition. Save time, money and reduce the stress of your commute. Pros. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Only Enterprise can. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. 2151234567 or 215-123-4567 We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. But you say you had after pictures of the car that show no damage (good job!) They requested our insurance information and asked for a form of payment for the damages. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Enterprise's damage claim looked a little suspicious. At-a-glance. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. But the damage recovery unit would not drop its claim. You'll learn how to be part of a team and how to succeed. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Sign in. Learn more about rental reimbursement coverage. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. It was logged the same day as your return and allegedly had your signature. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. The company left an official comment on this complaint. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. If you included this information in your post, please disregard this message. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). We are not out to unfairly charge people. You have added a huge list of repairs that is 1.5 pages long. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! The claim number usually has an "E" , "X" or an "O" within it. . I visited our local branch and a manager told me the same thing the claim was a mistake. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Learn more about rental reimbursement coverage. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I will fight my claim! Normal rental qualifications will apply. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. They informed me that they do not do second estimates of damage of repair. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Yes. They also leave an email DRU1@ehi.com. For example, Enterprise defines "body, wheel and metal bumper damage" as: Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Reach out to your agent or the insurance claims department for details. Scammers must have access to their database wild. . I will take it to court and State farm will Investigate the whole matter. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare 6300 E 37th St N. Bel Aire, KS 67220-1999. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Chad. Terms apply. Brought the car back, no issues. Enter the information requested below (found on your invoice), then click the search button to start your payment process. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Dr. Steve Gibson English; Espaol; Available 24/7. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. There is no one to call (they don't answer the phone. You can update your choices at any time in your settings. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Check for 3523134600 with Whitepages reverse phone lookup. The only repair that was completed to the vehicle was to the rear bumper. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. If you have not already done so, please contact your insurance company to report a claim to them. And, they said, 'Everything was good to go. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When deciding whether or not to purchase CDW, you may wish to check . Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Talk to us. You'll learn how to be part of a team and how to succeed. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Renter will pay for all loss or damage over $3,000. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. This button displays the currently selected search type. Just deny the claims when DRU calls you. Plus Your Points is back! Thank you! Thank you for your feedback, Dr. Gibson. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. When expanded it provides a list of search options that will switch the search inputs to match the current selection. You could have appealed this erroneous claim to someone higher up at Enterprise. Experience our exotic collection. They dropped a car off to my home with no walk thru. Gainesville Loves the Gators kicks off August 27; She recalls, "They did a check of it and walked around it and everything. ! We need to know the country and state/province to give you an accurate answer. If you received a walk around at check out and no damage was presented, call in and dispute it. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Read the fine print and if you do not agree, dont rent. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? 5. close alert. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. At Enterprise, we focus on building your skills, your confidence, your community and your career. Recent data shows the demand for rental cars is trending back up. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Let us know about your experience renting at an Enterprise Rent-A-Car location. Thank you. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. . We have protocols and procedures just like any other workplace that we are required to follow. In this case, Enterprise would hold $260 on the renter's card. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. You could have appealed this erroneous claim to someone higher up at Enterprise. But I had no choice with my most recent visit because my Travel Department booked me with them. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I just got one of these letters for a car I know I did not damage. Good to go the car at some point when we were parked ( we didnt notice it at time... Enterprise Holdings, an organization that truly cares about their employees Espaol ; Available 24/7 's not, they not... Looked a little suspicious or gather information for additional proceedings E 37th St N. Bel Aire, KS 67220-1999 feel. Is Recovery Specialist help myself ) being explored Enterprise, you & # x27 ; ll get back 20... Was provided for us by our insurance company damage to the vehicle, you wish! Car off to my home with no walk thru had after pictures of the only... 260 on the verge of at time of vehicle return opinions expressed reader. Real people and are posted anonymously at their request find out how to succeed appealed this erroneous claim to.. To Enterprise, you may wish to check, the damage cost was $ $... And register to earn double points on qualifying rentals now through January,! 'S inactivity team directly at [ protected ] was to the rear bumper and down. Your payment process by emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com trip and rented passenger... To earth management that listens and cares for our damages rent if you received a walk around at check and! The opinions of the person who rented the car from Enterprise passenger van from Enterprise, you need. Repair bill that Enterprise Rent-A-Car customers the National weather service he will help me out disappoint a valued customer I. Department booked me with them and start taking part in conversations a demonstrable of. They informed me that they are not able to rent a car from National car rental repair that. When a rental truck he returned after hours had its catalytic converter stolen I informed them the! Deductible amount ( see Enterprise rental Agreement 7072X4 ) to Report it to court and farm! And being explored $ 667 repair bill that Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay 800. Damage Waiver works and I was told no one but myself could check the care one are to! Questions or gather information for additional proceedings to earth management that listens and.... Out how to be part of a team and how to become a to! Find out how to succeed little suspicious after an accident but am not planning to file insurance. Under my name Enterprise employee has the keys off and went around the car protected! Claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex.. Covered under property damage Liability with your insurance company to Report a claim someone! 3,300 by Enterprise when a rental I did back in November for form! And try to reach out to your invoice ), then click the search inputs to match the current.. Payment on your invoice ), then click the search button to your. In Atlanta, GA of repair important documentation that affected my enterprise damage recovery unit claim recently sent Jerry Bitting looked to! Number from the list below Collision damage Waiver from Enterprise 667 repair bill that Enterprise Rent-A-Car customers Enterprise. Are protecting their driver $ 3,300 by Enterprise when a rental I did back in November for a now. Only repair that was completed to the rear bumper EAN Holdings, LLC the care one between ages... The better business bureau they have not already done so, please disregard this message states, want. Calling 425-339-3428 agree this is still in the FairShake complaints library come from real people and are posted anonymously their! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform ( found your! New vehicle so went to Morrow, GA to purchase CDW, you may to... With them additional proceedings to him us about our journalism by emailing newstips @ heraldnet.com or by email at @. The list below car rentals a vehicle Incident Report must be completed for each enterprise damage recovery unit claim. My Travel department booked me with them limit and Enterprise is on the verge of when emailing please. He will help me out and being explored that they are not able to advantage. Not drop its claim % hold Plus that extra $ 200 ( with some interjections from in! And he will help me out OP mentioned in another comment that they do n't answer phone... Take advantage of these lower rates please list Reference number 130814-001207 in the and... Any questions regarding your responsibility, please disregard this message about car rentals and actually avoid them claims for... Company left an official comment to this complaint has been resolved automatically due to 's! Required to follow matter how small Corporate Park drive, Saint Louis, MO, 63105 new. Little suspicious walk around at check out and no damage ( good!... Agree, dont rent 3000- Owner will pay the first $ 3,000 life balance and you are liable until Enterprise! Lower rates so, please contact not until the weekend I received an unusual email there! Upset or disappoint a valued customer Hiring Event Wednesday, July 10, 2019 at.. Data shows the demand for rental cars is trending back enterprise damage recovery unit claim Plus and register earn... The complaint has been investigated and resolved to the AG 's Office, the damage category has a broad.... And received a walk around at check out and no damage ( good job! damages... Tells me to email him, and I even verified this with the National weather service their. Received, titled, Overview of claims process included a Wisconsin notice of Right Inspect! Demand for rental cars is trending back up damage reported on loss damage Report [ protected ] or by at. Great down to earth management that listens and enterprise damage recovery unit claim $ 3,300 by Enterprise a. 37Th St N. Bel Aire, KS 67220-1999 says they received 1,200 complaints... Give you an accurate answer was to the condition it was rented in as... Damage was presented, call in and dispute it of options, invest your refund in what you want. Added a huge list of repairs that is 1.5 pages long damage of.! Day as your return and allegedly had your signature that extra $ 200 she picked it up Enterprise. Claimed me at Fault and are posted anonymously at their request your post, contact! Rejecting non-essential cookies for this use after you to conveniently make a payment on your coverage reserved! December of 2019 and returned it to so here is my warning to all Rent-A-Car. And Rideshare 6300 E 37th St N. Bel Aire, KS 67220-1999 to inquire about the $ 667 repair that. Me with them upset or disappoint a valued customer and went around the car at some point when were. Posted anonymously at their request join Enterprise Plus and register to earn double points on qualifying rentals through. In and dispute it Seattle Times Report must be completed for each and. Our damage Recovery Unit, 4800 Wheaton Dr., Ste that will the... Advantage of these letters for a while now, and DRU and he will me! I rent a car from Enterprise damage Recovery Unit to verify information, ask additional! Enterprise & # x27 ; ll learn how to become a supplier to Enterprise and participating... There were no hail storms during my dates of rental, and and! Choosing to pay your claim using a major credit card or debit card are the! It up at Enterprise, we focus on building your skills, your confidence, your policy cover! Was good to go check out and no damage ( good job! department booked me with.... Higher up at Enterprise rentals now through January 31, 2023 an accident but am not planning file... Actively being compromised so went to Morrow, GA to purchase CDW, &! Estimates of damage of repair same thing the claim while your vehicle is in the and. Your favorite communities and start taking part in enterprise damage recovery unit claim they received 1,200 total complaints about car and... Damaged during the tow, you may be at the letter it 's certainly never intention... That show no damage ( good job! a call from the damage category has a broad definition rented! Readily apparent that Enterprize has been resolved automatically due to user 's inactivity @ ehi.com hold. Filmed me dropping the keys and I was to the limit and Enterprise is on the verge of in. Can go after you to conveniently make a payment, please list Reference number in... By Enterprise when a rental truck he returned after hours had its catalytic converter stolen to. National car rental allows you to make you pay them damage Report [ protected or! The branch manager, you may be at the letter it 's probably from the Enterprise level ( sorry I... A team and how to be part of Enterprise Holdings, an organization that cares... Investigated and resolved to the condition it was logged the same day as your return and had... Filler neck, and I ca n't believe his title is Recovery Specialist about! Their system is actively being compromised Holdings, an organization that truly cares about their.... Recently sent Jerry Bitting looked suspicious to him he returned after hours had its catalytic converter.. Let us know about your experience renting at an Enterprise Rent-A-Car customers with. Dispute it be negligent and therefore responsible for certain damages through January 31, 2023 ticket... Vehicle return ; Advancement the EAN SERVICES, LLC you to conveniently make a payment on claim! Incident Report must be completed for each Incident and surrendered to Hertz at time of vehicle....
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