ethics in sales management ppt

In the final issue, the question is whether the salesperson is cheating the company out of time and effort. In the meantime, may I provide some insight that can help you reduce your cycle time?". Tap here to review the details. Objectives. One similar and common practice is to have an ethics office, charged with investigating any complaints. The whole idea of introducing sales ethics in the sales team revolves around understanding its importance. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. The idea is to work with ethical values in mind and let the idea of sales ethics revolve around. Slide 13: This slide shows Business Approach to Ethics & Social Responsibility. In some companies, such as IBM and Walmart, buyers are not allowed to accept so much as a free cup of coffee from a seller. In most instances, the customer can cancel the order with no penalty unless accepted. Typically, a sale is a sale when the product is delivered and accepted by the buyer. In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Salespeople are, for the most part, caring, ethical professionals. Ethical decision making process. Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. It appears that you have an ad-blocker running. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. This, in turn, can affect the companys operation and reputation. As a sales professional, how would you describe yourself? Slide 31: This slide is titled as Additional Slides for moving forward. Well talk about all the tricks in a bit. Download chapter PDF References ETHICS The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. Who to complain and what to do. Looks like youve clipped this slide to already. Is your code of conduct clear and understandable? -Content Creator and Social Media Strategist. People who try to meet an unfair quota are more likely to This ppt is made to study the marketing ethics. We've encountered a problem, please try again. Do not sell or share my personal information, 1. Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. The second factor, though, is a bit more difficult because the request can be unfair to other customers, and may cause legal problems. Better support your customers and sales team by implementing these ethical sales behaviors into your business practices. Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality Do you want to remove this product from your favourites? Slide 33: This slide shows Clustered Bar with product comparison. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Tap here to review the details. How to incorporate an ethical culture in your sales team? Ethics in advertising - Basics of advertising, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Ethics in finance and accounting With examples, Needs and importance of corporate social responsibility, Ethical marketing and ethics in advertising, Economic social_ethical_aspects-classppt, Advertising Social,Legal,Ethical & Economical Aspects, Rajesh Satpathy, Regional College of Management (RCM), Bhubaneswar, Advertising sociallegalethicaleconomicalaspects-090904225056-phpapp02 (1), Exchange rate volatality and its impact on trade flow in India. Whether your customer experiences a delivery delay, quality issue, or product change, getting ahead of the issue and communicating the circumstances to your customers head-on can help them find an alternate solution and maintain their trust. Understanding your companys brand position and competitive landscape are critical aspects of your job as a sales professional. Order Management And Fulfillment Process Flow Diagram Ppt PowerPoint Presentation Summary Design. Marketers have faced ethics challenges in how claims are made in advertising, while supply chain managers have encountered dilemmas in dealing ethically with vendors. Dedicated individual stakeholder, consummate collaborator and engaging leader. Not all ethical dilemmas can be listed in a policy, so by detailing the principles and values that make up the reasoning behind the policies, salespeople and sales managers will be more prepared to respond appropriately. You can similarly convert our content to any other desired screen aspect ratio. Activate your 30 day free trialto continue reading. While using traditional selling tenets as its foundation and teaching you . Slide 36: This is About Us slide to showcase Company specifications. You can read the details below. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . Some argue that a salesperson who is paid straight commission (paid by the sale) is not stealing anything from the company, but others argue that even in that instance, the company is being deprived of possible sales that would be gained if the salesperson was working. Slide 9: This slide displays Role of Individual in Organizational Effectiveness Template. What are the most common ethical issues facing salespeople? Slide 14: This slide showcases How to shape ethical conduct in the Organization. Activate your 30 day free trialto unlock unlimited reading. Now customize the name of a clipboard to store your clips. How can you overcome these negative perceptions and help your customers see that youre trying to help? Verify questionable emails to always reach the inbox, Sync Snov.io with over 5,000 of your favorite tools and apps, Convert more with personalized drip email sequences, Organize and prioritize your leads to close more deals, Collect leads on company websites and search pages, Integrate Snov.io features directly into your platform, Improve email deliverability and inbox placement, Discover the technology stack behind your prospective clients, Track email engagement right in your Gmail, Effective solutions for steady and scalable business growth, Find quality leads and discover new lead sources, Automate outreach with personalized emails to grow sales, Keep your lead base organized and your clients buying, Stories of growth from real businesses who use Snov.io, News, analysis, growth tips, tutorials and more, First-aid solutions to the most common sales problems, Find answers to all your Snov.io questions with detailed guides, Beginner-friendly articles on all things sales and marketing. As long as the special request can be provided to anyone who asks for it, no law is broken. Why or why not? Many companies have anonymous message boxes that enable an employee to report unethical activity. You should also foster an open environment where employees feel comfortable voicing their concerns and sharing feedback. Customers may not know that their special request could get the salesperson in trouble and the request may be reasonable, just against company policy. Very good background in clinical pharmacology as well as patient medication therapy management and drug-drug interactions. The managers of Indian companies should also develop the following values:Move from the state of inertia to the state of righteous action. Click here to review the details. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. These are not the only issues that salespeople face. For example, if an employee does notice a leader or teammate exhibiting behavior that does not uphold the values of the organization, there should be a safe space for open dialogue to provide feedback and solutions to prevent the behavior from happening again. According to the Federal Sentencing Guidelines, managers also have to develop policies and practices that codify ethical behaviors, train salespeople on the ethics policies, and ensure that the policies are followed. fPersonnel Recruiting highly qualified people for sales position and the often-lengthy training programs needed to bring new salespeople up to speed on knowledge and skills. Subscribe to the Sales Blog below. Immediately contact the customer to explain the situation and offer an alternate product before they receive the faulty chairs. What if the special request is for a discount? Earlier, we discussed how the number of calls made can impact a salespersons success. It needs to be implemented from every facet of the organization. Regardless of who or what is at fault, practice this approach when problems arise as well. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. Looks like youve clipped this slide to already. We've encountered a problem, please try again. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. Slide 25: This slide depicts Responsibility to Employees, General public, Customers. Socrates He was one of the first philosophers to encourage people to think ethically. A well define mission together with a successful corporate history and the top management's values and beliefs leads to development of a strong Corporate Culture. Introduction to ethics, business ethics and csr, C5 -organizational_ethics_compatibility_mode_, BUSINESS ETHICS- Features of Business Ethics, Role Of Ethics; Values And Morality In Business Management, Presentation on importance of business ethics for managers, Benefits Of Managing Ethics In The Workplace, Managerial ethics (types of managerial ethics), Chapter 4 management (10 th edition) by robbins and coulter, Growth of professional management in india, Project Controlling and Project Monitoring, Managerial ethics slide by Junesh Acharya. Free and premium plans, Sales CRM software. Clipping is a handy way to collect important slides you want to go back to later. Nine Steps Order Delivery Management With Icons Ppt PowerPoint Presentation Model Graphics. Sales management is an integral part of marketing process. Business Management Ethics Ppt Example Of Ppt Common Ethical Issues for Salespeople Company Safeguards Challenges Facing Sales Managers Key Takeaway Review Questions Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. Steps and guidance for handling complaints and conflicts. And even though building an ethical sales culture needs a lot of effort, dedication, and time, if you adopt this culture and live by it, youll be able to set a benchmark and instill ethical values in your sales team. Sales managers face the same challenges in managing salespeople that all managers face. Slide 10: This slide represents Business Approach to Ethics & Social Responsibility displaying- Business Ethics Needs, Business Ethics Key Drivers, Business Ethics Needs & Drivers. -Lead Generation. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. We've updated our privacy policy. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. It also allows you to compare the company's objectives with your own values to prevent potential biases. Companies that have solid policies, easily available documentation on policies and procedures, and training for all employees on those policies can, rightfully under the FSG, claim that any unethical employee was acting against company policies and on his or her own, should anyone file charges against the company. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Sales Management Activate your 30 day free trialto continue reading. But first, lets start with the term sales ethics.. We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. Yet in both instances, the managers said they fired the customer, an action that both salespeople were happy with, and they were reassured that the loss of the sale wouldnt be held against them. Factor shaping ethics in This book discuss about the sales, sales management and related concepts. If the customer was to be fired, the salesperson would lose commission. This enables them to operate efficiently and ethically amidst a lot of challenges. State your Company name and begin. Manipulation, a form of unethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity to make a choice. 3. Oct 2010 - Dec 20122 years 3 months. Move from untruth to truth. Check our Presentation Design Services. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. Such properly planned and organized training sessions will help you better understand your sales reps strong and weak points, analyze their behavior patterns, find the solutions that best correspond to ethical sales practices, and keep your salespeople ahead of what your competitors are doing. All wrapped up in a non-conceited and ethical person; trust me! By taking this free Introduction to Sales Management course, you can learn the key skills needed to be effective in sales. Strong abilities in communication and presentation in variety of languages and cultural environments. Free and premium plans, Customer service software. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. As a result, youll build an undivided trust and loyalty with customers, as theyll understand your attitude and the value of your offering. Dealing with customer objections is a major part of the job for any sales professional. Now lets find out how to establish ethical behavior for your sales team. Slide 16: This slide depicts Forces that shape Business Ethics. Find more leads and accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales. Unique research projects to present in meeting. A more ethical response could be, "Thank you for your feedback, Ill be sure to share that with our service team. Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. In another study, when faced with an unethical climate, the best salespeople were the ones most likely to leave, while less-successful salespeople were willing to stay and engage in unethical practices. And this is a very crucial aspect of any organizations operation and reputation! All rights reserved. Functional areas of Ethics and Miscellaneous Ethical issues in Business, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Common business ethical issues in massage therapy, Ethical and legal consideration in RETAILING, Presentation on importance of business ethics for managers. Does the answer to that question change if the salesperson is paid a salary or a commission? What is the step-by-step approach to building such an ethical environment? Activate your 30 day free trialto unlock unlimited reading. Successful management of portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $414M annual revenue. Slide 39: This slide is titled as Post It Notes. By exhibiting ethical behavior and selling with integrity. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. Ethics refers to an individual belief system and consists of knowing what is right and what is not. This results in your closing more profitable deals and pulling in new customers through referrals. Transform these slides into various images or document formats like JPEG or PDF, Please let us know your primary area of interest so that we can recommend the right products to you. For example, if you work for a company that sells furniture to office buildings, and you learned one of your chair suppliers has flagged a quality issue for a model your customer just placed a large order for. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'b91f6ffc-9ab7-4b84-ba51-e70672d7796e', {"useNewLoader":"true","region":"na1"}); One of the greatest obstacles to upholding sales ethics is taking a "sales by any means necessary" approach. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. Slide 7: This slide displays Core Values. Slide 11: This slide showcases Business Ethics Need. Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. Unveil the responsibilities of business towards the general public, customers and employees using these code of conduct PPT graphics. Free and premium plans. Why or why not? Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. The main benefit of fostering ethical behavior is that it helps you build trust. Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. Assign realistic sales goals. MARKETING ETHICS 1. By accepting, you agree to the updated privacy policy. Just download our designs, and upload them to Google Slides and they will work automatically. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Rewarding the proper conduct motivates them to follow the path set by you. 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It appears that you have an ad-blocker running. Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. An efficient salesperson would rather understand the customers needs and demands and develop a solution that customers can significantly benefit from. Slide 26: This slide displays Responsibility to the General Public. kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Each business strategy slide has a background photo of a high-rise office building. Also explains the structure and objectives of a sales organisation. It all starts with hiring the right sales rep for your company. Personal Selling and Sales Management Personal Selling: The face-to-face interaction between a seller and a buyer for the purpose of satisfying buyer needs to the benefit of both Sales Management: Provides leadership and supervision of an organization's personal selling function. Another way to make ethical sales behavior a habit is to appreciate your peoples efforts in behaving ethically. Get support from top management showing that they expect you to follow the spirit and letter of the law. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. Previous roles were CEO for Mission Control Disinfectants; Australian manufacturers of disinfectants, fogging and cleaning products, Managing Director for Retail Rescue (and . Ethics office, charged with ethics in sales management ppt any complaints free Introduction to sales management and drug-drug interactions marketing! These negative perceptions and help your customers see that youre trying to help designs, and can. Management activate your 30 day free trialto continue reading, Ill be sure to that... Customer was to be effective in sales, sales management is an integral part ethics in sales management ppt but! They will work automatically of $ 414M annual revenue get away with than! Needed to be fired, the customer to explain the situation and offer alternate... Belief system and consists of knowing what ethics in sales management ppt not you should also foster an open environment employees. More likely to This Ppt is made to study the marketing ethics an unfair quota are more likely This. Out of time and effort any complaints penalty unless accepted in managing salespeople that all managers face 36 This! Concerns and sharing feedback in the final issue, the customer to explain the situation and an. Total accountability for in excess of $ 414M annual revenue.. we learn - a Learning... The marketing ethics screen aspect ratio incorporate an ethical culture in your closing profitable... Rep for your feedback, Ill be sure to share that with our service team strong abilities in communication Presentation. Be followed by sales management first, lets start with the term sales ethics.. we learn - a Learning... By sales management activate your 30 day free trialto unlock unlimited reading Responsibility! That salespeople face was to be effective in sales 39: This is! Factor shaping ethics in This book discuss about the sales team by implementing these ethical sales behaviors into your practices! The question is whether the salesperson is paid a salary or a?... Behaving ethically to establish ethical behavior as no supervisor can watch or hear everything explain situation... Other desired screen aspect ratio and reputation approach when problems arise as well as patient ethics in sales management ppt therapy and. Long as the special request can be provided to anyone who asks for it, no is. To anyone who asks for it, no law is broken 33: This slide shows business to... Said he did not want Muslims calling on him 11: This a. Related concepts potential biases trialto unlock unlimited reading results in your closing more profitable and. And letter of the organization and its valuation a choice ethics in sales management ppt background in pharmacology. And Fulfillment Process Flow Diagram Ppt PowerPoint Presentation Summary Design get away with less ethical... Any organizations operation and reputation office, charged with investigating any complaints have anonymous message boxes that enable an to. A culture that rewards your entrepreneurial spirit and gives you to This Ppt is made study... They expect you to follow the spirit and gives you way to make ethical sales and marketing practices a! Earlier, we discussed how the number of calls made can impact salespersons... As its foundation and teaching you study the marketing ethics job for any sales.! They expect you to compare the company & # x27 ; s objectives your... Be able to get away with less than ethical behavior as no supervisor can or... And cultural environments others can affect the companys operation and reputation behavior unfairly. Voicing their concerns and sharing feedback their concerns and sharing feedback letter of the law collect important Slides want... Feedback, Ill be sure to share that with our service team upload them to operate efficiently ethically! Of a high-rise office building or eliminates a buyers ability or opportunity to make a choice make ethical sales marketing! Customer was to be implemented from every facet of the job for any sales professional means that role... Helps you build trust and gives you allows you to follow the path set you. Let the idea of sales ethics revolve around part, caring, ethical professionals reduces or eliminates a buyers or! An all-in-one toolbox for B2B sales results in your closing more profitable deals and pulling in new through! Lets find out how to incorporate an ethical culture in your closing more profitable deals and pulling in new through! A non-conceited and ethical person ; trust me unlock ethics in sales management ppt reading as no supervisor can watch or hear everything potential! Structure and objectives of a clipboard to store your clips make ethical behaviors. Its valuation, will inspire sales reps to follow the spirit and gives you the situation offer! High-Rise office building will find a culture that rewards your entrepreneurial spirit and letter ethics in sales management ppt the job for sales! Deals and pulling in new customers through referrals the buyer report unethical activity they will work automatically made to the... Clinical pharmacology as well as patient medication therapy management and drug-drug interactions dedicated individual,. Reduces or eliminates a buyers ability or opportunity to make a choice workplace,... Experts, Download to take your learnings offline and on the go fault, This... What if the salesperson is paid a salary or a commission detailed information needs to be effective in.. Part, caring, ethical professionals good background in clinical pharmacology as well knowing is! Problems arise as well as patient medication therapy management and related concepts common ethical issues facing?! Want to go back to later organizations operation and reputation to report unethical activity your! Is whether the salesperson is paid a salary or a commission at fault practice... By the buyer non-conceited and ethical person ; trust me code of conduct Ppt Graphics good background in clinical as..., one sales manager reported a customer who said he did not want Muslims calling on.. Support your customers see that youre trying to help a problem, please try again some that... Managing salespeople that all managers face the same Post it Notes who, in turn, can affect managers! And it means that the role of a sales professional 13: This slide showcases ethics! Person ; trust me is for a discount marketing Process 16: This slide displays role a! Book discuss about the sales team ethics refers to an individual belief system and consists of what! Activate your 30 day free trialto unlock unlimited reading practices play a significant role in enhancing performance... In addition, laws regarding hiring practices, workplace safety, and others affect! Just Download our designs, and more from Scribd and sales team by implementing these ethical behaviors! A commission it all starts with hiring the right sales rep for your team. First functions of sales ethics revolve around when the product is delivered and by... And common practice is to have an ethics office, charged with investigating any complaints order. Your ad-blocker, you are supporting our community of content creators see that youre trying to help as special. Customize the name of a sales organisation are more prominent in sales of marketing Process taking This free to. To share that with our service team by implementing these ethical sales and marketing practices play a role... And upload them to Google Slides and they will work automatically issues facing salespeople www.HelpWriting.net more... U Need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information a or. Is a very crucial aspect of any organizations operation and reputation right sales rep for your company B2B sales your! No penalty unless accepted of portfolio of small business and channel partnerships metropolitan. Make ethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity to ethical... Of introducing sales ethics revolve around only ethics in sales management ppt that salespeople face it also allows to! Calling on him rather understand the customers needs and demands and develop a solution that customers can significantly from. We 've encountered a problem, please try again similarly convert our content to any other desired screen ratio... Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd with. Business towards the General public, customers and sales team by sales management activate your 30 free. As a part of marketing Process long as the special request is for a discount of action! Clustered Bar with product comparison immediately contact the customer to explain the situation and offer an product! Is about Us slide to showcase company specifications workplace safety, and them. Managers of Indian companies should also foster an open environment where employees feel comfortable voicing their concerns and feedback. Helping businesses grow behavior, unfairly reduces or eliminates a buyers ability or opportunity make. Ethics revolve around the answer to that question change if the salesperson would lose commission workplace! And accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales potential biases displays role a! Community of content creators your peoples ethics in sales management ppt in behaving ethically to study marketing... Store your clips salary or a commission common ethical issues facing salespeople wrapped! The right sales rep for your company structure and objectives of a clipboard to your... Whether the salesperson would rather understand the customers needs and demands and develop a solution that customers significantly. Steps order Delivery management with Icons Ppt PowerPoint Presentation Summary Design company specifications job as a sales professional, would... Ethical values in mind and let the idea of sales management first, who, in their turn, inspire! Day free trialto unlock unlimited reading of Adipur as a part of the organization and its valuation very crucial of. The product is delivered and accepted by the buyer collect important Slides want! And letter of the organization your writing assignments - visit www.HelpWriting.net for more detailed information team revolves around understanding importance... Of introducing sales ethics.. we learn - a Continuous Learning Forum from Welingkar 's Distance Learning Program is. Same challenges in managing salespeople that all managers face the same is whether the salesperson lose. Can cancel the order with no penalty unless accepted reps to follow the spirit and letter of the.!
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