Use our codes to save money on your favorite orders from Thumbtack. Overall be polite and fair. This website uses cookies to improve your experience while you navigate through the website. My closing rate with telephone numbers would easily be 75%, with no personal contact to low to mention. Founded in 2008, the company has grown to . Actually now that I think about it. We'll assume you're ok with this, but you can opt-out if you wish. Another complaint is that too many pros are allowed to compete for each lead. Its certainly true for some, but unless they create other method for generating customers, theyll eventually come back at some point when things get slow. Glad to hear youve found options that work well for you. We have found Thumbtack to be useful as we were starting up we have gotten some really good clients from the web site. Thumbtack also notes that it receives the results after Checkr conducts the background checks using a national criminal database and . Whether or not you share receipts with your customers, receipts are helpful if you need to record your expenses later on. Thumbtack then sends the requirements to contractors who match the requirements of the homeowner. Home Inspector Secrets is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Thumbtack also has a rating of 2.3 on Sitejabber and 4.4 on Trustpilot. chad@stickeelabs.com. Depends. Show them the personal touch, asking what you could improve on for future jobs, and make sure they are fully satisfied with your work. As a contractor, it is free to list your services on Thumbtack. Your best bet is to put in extra effort to explain to the customer how they made a small error when answering questions about their project, and try to meet them in the middle. Home Useful Sites / Apps Helpful Apps How Does Thumbtack Work? Thumbtack is price-gouging its pros. Thanks again! But opting out of some of these cookies may have an effect on your browsing experience. As a one-person army for your business, growing your brand and investing your time into social media marketing to stay relevant can seem like a lot of work, if you arent aware of how to go about it. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Im a Pro on Thumbtack and I just want to warn people so they dont make the mistake I did and DO NOT USE THUMBTACK!!! Basically, Thumbtack thinks you should be charged because it matches your exact preferences for a job. I get a message that Mr. X wants to hire me and it costs XX.00 to respond to him. These are the main types of things you can list about yourself by using Thumbtack for Professionals: Thumbtack has its fair share of good and bad. They can change things in the blink of an eye and literally wipe you out. Habits That Can Help You Achieve Financial Freedom. 2023 FangWallet, LLC. Pay only for the leads you want to pursue: Thumbtack only charges you lead fees for the leads you want to reach out to. Alternatively, the user can search for service providers independently on the site. Then, based on some filters, Thumbtack displays a list of pros to choose from. No, theyre going to quietly milk Thumbtack for as long as they can before everyone figures it out. As you build a reputation on the website with your Thumbtack reviews, you will get even more work down the road! Thumbtack Pros for consumers: Free to use; post your own project and choose which contractors' bid to respond to. Want to run a profitable handyman business? Cons for homeowners: No background checks on contractors; potential for scams by unlicensed contractors. In fact, there are a number of top home service apps such as Thumbtack that help to facilitate your household tasks. When I went through this process for an exterior painting job, Thumbtack asked me a series of further questions to specify the job. Open the Thumbtack app. The experts that use Thumbtack have to purchase credits if they want to send a quote to customers. Next you have to figure out your average customer lifetime value and your conversions to make it work. You answer a few questions, and a pro will get back to you with a quote. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Here are the main positive things contractors have to say about Thumbtack: These are the main Thumbtack.com complaints made by contractors: The best places to find specific reviews of Thumbtack are on popular review websites. Tap the three dot menu (top right). Thumbtack is like a friend referring millions of users to you they deserve to make money for that service. Let us look at what it takes for a customer to find a service professional on Thumbtack and a service professional to be discovered by potential client(s). Ive learned that instant match can be beneficial for easy jobs like TV mounts, but very costly on more complicated jobs. Customer ghosting is the biggest downfall to the site. Remember that it takes some contractors a decent amount of money to find a job from their leads, and that you are 4x more likely to get profile viewsby spending some money on Thumbtack credits. Thumbtack is easy to use and navigate so you can find local professionals as a customer, or grow your business and find your own customers as a Pro. Ill talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. Dont do that. The cool thing about Thumbtack is that it is basically a technology company --- even headquartered in San Francisco. Press Esc to cancel. There isnt anyone on the other line for customer support. Essentially, Thumbtack allows the market to decide how much a lead costs. And yes, I hold a degree in English & am considering Thumbtack for generating $$ with my skills in writing. Great article Dan, The cool thing about Thumbtack is that they will discount the lead the more contractors they give the lead to. So, bigger jobs like kitchen remodels will cost $50+, while smaller jobs like replacing a toilet or a day of handyman services will be in the $8-$25 range. Step one is to visit the app's or website's search bar and type in a keyword or phrase that describes the service you need. Opportunities to meet more customers. Contractors and other professionals create a profile with their skills, availability and pricing. As a result of disputing valid charges, we have placed a hold on your Thumbtack account. Prices are hidden in these areas. Tap Yes, cancel project to confirm. . Verified reviews are from customers who hired a pro on Thumbtack, while unverified reviews are from customers who found the pro somewhere else. Thumbtack has no customer support, no phone number you can call, you make a complaint you get a computer response, your complaint is denied. Spend the time to make your profile unique. Youll learn the one simple marketing strategy that will keep your schedule booked solid all year long without paying a dime for leads or ads. They use to be real reasonable with quote prices , $2 to $6 for grass cutting. Has Thumbtack raised the price of leads? Powered by Small Businesses. If you want to learn more about the specifics of the costs, jump down here to learn what you pay for on Thumbtack. What a dishonest business. What you failed to mention, is that if a customer responds asking to see your work or any other question, that counts as contact. They did very little investigation and their answer was always, looks fine to me. Thumbtack even knows you didnt win the job they know who did, because not only did you pay for that job 3 other pros did as well. Once you see the professionals listed for your job request, use the filters given to narrow your search and find the best match. This means, every time a potential client reaches out to you, you need to pay a fee of $1.50 to the platform. Check a pro's profile to see how they accept payment. Once you enter the name of the service and your ZIP code, you are shown a list of service professionals who you can book. And they do not weed out your assignment preferences according to what you want. Thumbtack is a platform where individuals can connect local professionals for a project they need done, almost as an intermediary between customers and local businesses. What do you think? Make sure to read the FAQs and the small hyperlinks. If you want more info, email me. Id like to smack the hell out of the team responsible for the burglary. Nice article Dan. Be courteous when you communicate with a customer and get all the details that you need to know before you can get started. For example, during the pandemic, the price of leads increased since there were lots of pros looking for work and fewer jobs to go around (another good reason to avoid relying on Thumbtack). I havent found it so since June, when the system switched to charging for leads. They send it all to you whether you like it or not and do not listen to your complaints. Customers want to see who they are hiring. When looking for contractors on Thumbtack, what kinds of jobs can you post? We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Thank you for your response. If you want to lose money, use Thumbtack. After noticing the names were very odd, I decided not to use it anymore. People are pissed (as you can see from the 70+ comments at the bottom of this page). However, some users are in the beginning stages of their project, and dont answer those questions seriously, or they change their mind after you begin the project. In recent years, the proliferation of mobile applications has helped bridge the gap between those who have a service or product to offer and those who could benefit from it. The basics are that it asks a few simple questions to find a list of companies, and then further refines the job before a quote is requested. Thumbtack works in a similar fashion to earlier services like Craigslist or Angies List, in that a user opens the Thumbtack application and sets certain parameters, such as their location, the type of work that they need done, and other factors like time commitment, posts on the service, and initiates a search. A good reputation and fairness are the keys to success for me. That way I could make a personal connection which I find to be vital in making a sale. For an exterior painting job, you can specify the painting square footage, who's buying the paint, number of coats, wall damage, the material composition, and other details. Nonetheless, it is a good tool to have in your wheel house. This happened first in 2017. You will never see your money again even if you prefer having your money refunded back into your bank account once spent it is gone. A lead is a new customer who has seen what you offer (most commonly in search results) and wants to learn more about working with you. If you are pouring your heart and soul into becoming a small business owner, I caution you, DO NOT USE THUMBTACK. Exchange Traded Funds (ETFs) vs. Mutual Funds: Whats Better? Dont engage a lead until you 100% understand the costs. Lead generation platform: For a service professional or a consultant who runs a small business or works independently, it can be a great place to find new leads to grow their business. Tap Cancel project. Thumbtack even uses machine learning (artificial intelligence) to match up customers with pros. Make Fast Money by Selling What You No Longer Need, 6 Creative and Diverse Side Hustles You Can Do From Home. Trade contractors working for general contractors do not do as well on Thumbtack. After their change in prices I had quite a few scammers come in there and after I reported them I was refused a refund from Thumbtack and they sided with the scammers every single time. They only pay to quote, and Thumbtack does not charge commission on jobs they complete or future jobs that they book with the same customer and their referrals. And, as time passes, Im sure the platform will continue to improve, more service providers will sign up (they already have over 250,000), and Thumbtack will get even better for homeowners. Also, Thumbtack will award you with higher rankings in search for responding quickly. We got your credit card aspirations covered. Its by far a better strategy. This short PDFwill explain whysomeTHRIVE and others struggle. Be aware that this varies from one contractor to the next. I think in general paying for leads for larger jobs isnt a good idea. Thumbtack's compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Each trade targets you put cost you a money for leads, for instance, if you are targeting, Painting, Carpentry, Remodel, Tile works, Kitchen renovation, All these big projects cost alot and Thumbtack will only send you competitive leads that you have to fight with 3 or 4 other pros to get it. I called they made some lame excuse. Got charged $15 for a normal yard grass quote . Pay a pro Thumbtack Help. Read the reviews online people. Ive talked to other top proffesionals in my field (photography) and I know who comes up as top searchs on google an yahoo. You can enter your email to speak with a potential contractor and wait for them to get back to you. THUMBTACK DOESNT PROTECT OR BACK THEIR PROS, DUMBTACK DOESNT REALIZE THAT THE PROS ARE THEIR CUSTOMER CUSTOMERS. Thumbtack predicts the dollar amount of each job in advance and charges accordingly. Its a problem that isnt easy to solve with digital marketplaces. Thank you for the review. On Thumbtack, you set your own prices. 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