But for me personally, the greatest thing that I've done with my family is volunteering at the local food pantry. I interviewed at Regions Financial (Dallas, TX) in Jun 2021, First interview was with a recruiter to determine your suitability for the role. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? We adjusted the accounts accordingly. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? "In my current position, I handle a majority of the incoming calls to our company. Tell Me about yourself Got the opportunity through my universities Career Services department. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice. Recieved a email from a Regions recruiter with a link to apply for the position and complete the assessment. Interview process at Regions Financial Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 23% About a month 20% About a day or two 17% More than one month 12% Most reported steps On-site interview 80% Background check 78% Drug test 74% Phone call/screening 64% Problem solving exercises 31% Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. Floor Director Regions Bank has a large pool of applications to sort through, so it uses a simplified and streamlined technique to manage the hiring process and comb through all the applications they receive. All of them are drawn from our 2015 consulting industry survey, which was taken by more than 14,000 currently practicing consultants. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. Basic "interview questions" were asked, but most of the interview was to see whether I would fit in personality wise with the rest of the team. Regions Bank wants to hear about the situation and the action you took. Regions' mission is to make life better for our customers and communities. I applied online. After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths. I pulled several great marketing and customer service tactics that would be great in many industries, but I also feel that they'd be excellent in the banking industry. He I interviewed at Regions Financial (Mobile, AL) in Aug 2021. While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. ", "I proof my work before sending it out, and I double check everything. I applied online. After I applied online I was sent an assessment. I interviewed at Regions Financial (Atlanta, GA) in Nov 2022. As well, I can also take directions from others on my team when needed. My interview was with 5 managers & the district VP, all were very nice. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I think this experience would help me transition very nicely to this role.". Read More . ", "I consider my management style to be a very adaptive one and I say adaptable in that I am able to cater my approach to each unique team member and each unique situation. The banking industry relies on employees who are trustworthy and reliable. I applied online. tell me about yourself, why do you want to work in this field, why Regions, what do you like to do outside of work, what motivates you, where do you see yourself in the future? Each of the interviews were behavioral, but the Branch Manager can choose any style, I believe. Unlock Employer Account. ", "My primary goal is to achieve a leadership position within the banking industry. Listed below are some examples of questions you may face at the interview: Regions Bank desires employees who are customer-driven and committed to service. They were nice and conducted the interview in a respectful manner. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. Describe a time when you had to deal with a difficult customer. Regions Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. I received an offer for employment less than a week after the interview! Your ability to handle conflict will be an important part of this role with Regions Bank. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "My first step in a decision making process to delegate work is to evaluate the task at hand for consideration. We list them in this order for a.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that. I interviewed at Regions Financial (Jackson, MS) in May 2021. Browse and apply for Consumer Banking - Branch jobs at Regions Bank Apply for the Financial Relationship Consultant position at Regions Bank and grow your career with our talent team in Bradenton, Florida, 34202. Taleisha Ming White serves Regions Bank with a purpose as Social Impact & Diverse Talent Partnerships Manager and credits her college experience with setting her on the right path. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role and we worked on a plan for me to transition back my former role. During interview I met with VP and branch manager, they were both very professional and put me at ease. "I take a very well rounded approach with my team that is both personable and professional and I've honed this approach through my time and experience as a senior leader. Share a few tools that have helped you stay on-task and on-time. The process took 2 weeks. You will usually get an answer if youve been offered a job within the same week or so. Free interview details posted anonymously by Regions Financial interview candidates. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. How much does an Financial Relationship Consultant make at companies like REGIONS BANK in the United States? Followed the instructions and my First interview was virtual with regional manager. ", "In my current role, I was the person who was informed that we were losing one of our biggest clients to a local competitor. I interviewed at Regions Financial (Jacksonville, FL) in May 2021. You must show what makes you distinct and an asset over the other candidates. This employer has embraced transparency and taken extra steps to engage with their employees. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. I have a communication style that is very confident, friendly and professional no matter who I work with. ", "Other than cashing in change in my own bank's lobby, I don't have direct experience. I put in my application online and received an email and phone call the same day. Show that you exemplify the companys values throughout the process to prove your understanding of its purposes and needs. 1. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Homosassa Springs, FL, United States Area, - Hilton Head Island, SC, United States Area, - Dallas-Fort Worth, TX, United States Area, Just interviewed recently just common sense questions. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at Regions Bank will rely on the Branch Manager's ability to do so. Can you convey to us how you put top-notch customer service at the forefront in the past. This will give you a better chance of moving onto the interview portion of the recruitment process. Why are you a good candidate. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. You may experience a variety of issues related to customers or technical issues while working in the banking industry. Christopher Uss is a Financial Relationship Senior Consultant at Regions Bank based in Birmingham, Alabama. Be sure to check out our ranking of the top firms in the field. The tougher questions included some in depth understanding questions/very analytical questions. I was contacted by a recruiter and set up an interview time, and the interview was conducted by two branch managers in a video call. Right away, our Sales Manager contacted the client to ask a lot of questions on why they were no longer utilizing our services. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. Recieved a email from a Regions recruiter with a link to apply for the position and complete the assessment. I interviewed at Regions Financial (Atlanta, GA) in May 2021. If you do have direct experience with currency counting machines, that is great! ", "Over the past five years, I've had some great training on employment law, ethics and presentation skills that will all be relevant to this role. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. Regions Bank wants employees who prioritize Regions values, mission, and vision. Add an Interview. To help you prepare for a Regions Bank job interview, here are 27 interview questions and answer examples. A phone interview and a interview with two branch managers in one sitting. You should begin with submitting a well-written application that shows how your motivations and experiences reflect on the job description. On Fishbowl, you can share insights and advice anonymously with Regions Financial employees and get real answers from people on the inside. Phone screen followed by virtual interview, then weeks later had a final, in-person interview. At Regions, the Financial Relationship Consultantis responsible for meeting with customers and prospects both in person and on the phone to determine their banking and financial solutions goals and needs, and meet those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. ", "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. Regions Financial 401K Plan, reported anonymously by Regions Financial employees. What do you dislike about your current role? You will usually get an answer if youve been offered a job within the same week or so. My manager kept telling me that I had the skills necessary to do so. I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role. The process took 3 weeks. Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate. Second with the branch manager in person. Ive inquired about pay but its gotten nowhere. "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first. There are 478,208 open job vacancies in the US. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. The process took 1 day. Regions Bank wants to see that you think about the future and are actively working towards your goals. Regions Bank Interview Questions & Helpful Tips Preparation for your interviews can help you feel more secure as you go through your interviews. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward.". Go Into the Interview Prepared. They asked me the standard "tell me about yourself, why do you want to work in this field, why Regions, what do you like to do outside of work, what motivates you, where do you see yourself in the future?" It had some standard math problems and scenarios. "When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions Bank, we are building a very team based culture. Last year, I did this with a customer that I had over a years worth of history with. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well. I applied online. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed. I applied online. Be sure to write a follow-up thank-you note or email after your interview to your interviewers. ", "While I don't have direct work experience as a Cashier or Teller handling cash, I would still say that I'm confident in my abilities to handle that aspect of the job here at Regions Bank. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. This company has a positive atmosphere that many graduates would enjoy. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set. Find contacts: direct phone number, email address, work experience. Browse and apply for Consumer Banking - Branch jobs at Regions Bank Apply for the Financial Relationship Consultant position at Regions Bank and grow your career with our talent team in Florissant, Missouri, 63033. Copyright 2023 Grabjobs Pte.Ltd. I always remain respectful to the needs of others and do my best to keep a smile on my face and stay positive at all times. My advice to him was to take a quick walk, calm down and hen go talk to our boss. By reflectively listening to my customers, I'm able to get to know them quickly by name, learn a bit about them personally and learn their financial goals for the near and long term moving forward. Any experience in this position? Be the first to find this interview helpful. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at Regions Bank because customers want a friendly and trusting face handling their personal finances.". Free Customer Relationship Management (CRM) Tool - Our innovative tracking system uploads agentsfinancial independence. I was asked numerous questions about situations at my previous places of employment. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. We have regular team huddles to provide ongoing communication about process changes or upcoming events. Regions Bank. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. Tell me about a time you had to plan and organize for an event. Tell me about a time when you were given a goal to achieve. After that if you get the job they'll give you a call and you'll kind of know at the end of your interview. The interview went great, and two after the wanted to extend an offer. He is a former NBA player that fell on hard times; struggling with bipolar disorder and substance abuse. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. It took about a month in total from the moment I put in my application and did their assessments. As a full-service provider, Regions handles both consumer and commercial banking as well as wealth management and mortgage services. By hearing what he had said, I tried to replay the conversation for him and then asked him what led to the customer complaint. You can search for relevant jobs on the Regions career page by location and/or job category. But when necessary, I can make crucial decisions and communicate those decisions with my team in an educational and firm manner.". Describe a time you dealt with a difficult customer. I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. How do you plan on going about being successful in this position? The process took 3 weeks. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. I took a very empathetic approach to learn why he was feeling the way that he did and I quickly learned that he was indeed in the wrong in thet situation. I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. About an hour from closing time, a customer stormed through our front door and approached me at a rapid place with a very mad look on her face. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. I applied online. "Give an example of a goal you reached and tell me how you achieved it. Once you have a phone interview with the recruiter, he/she will recommend a second interview. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. OR. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? Mainly revolved around customer service questions and specific scenarios. 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Reported anonymously by Regions Financial ( Atlanta, GA ) in May 2021 other than cashing in change in current... My primary goal is to achieve for a Regions recruiter with a of! They were nice and conducted the interview went great, and vision applied I. Are building a very team based culture have direct experience from our 2015 consulting industry survey, which was by! About your ability to provide personalized customer service questions and answer examples each of the I... Worth of history with help me transition very nicely to this role. `` a who! Process to prove your understanding of its purposes and regions financial relationship consultant interview follow-up thank-you note email. Who prioritize Regions values, mission, and two after the interview in a respectful.! Convey to us how you achieved it 5 year was going to finally show something but it did need!, do n't have direct experience the opportunity through my universities career services department in. 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To prove your understanding of its purposes and needs your interview to your interviewers went great and...
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