800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. Jim Moses, who was Managing Director of Premium Services for four years before managing operations at LAX and then getting promoted to Vice President of Philadelphia and having New York LaGuardia, JFK, and Boston added to his portfolio, will also add Premium Services to his portfolio. FORT WORTH, Texas, Dec. 14, 2021 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. She can be reached at sholtgrieve@napco.com. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. de . With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. The ACA . American Airlines Names Alice Curry Vice President of CustomerCare. Between 1995 and 2003, he held a variety of positions at America West, including Executive Vice President Corporate. Additionally, there may be other factors of which the Company is not currently aware that may affect matters discussed in the forward-looking statements and may also cause actual results to differ materially from those discussed. Seymours aviation career began at the airline in 1999. A number of Vice Presidents and Senior Vice Presidents are leaving with voluntary exit packages more generous than whats previously been disclosed publicly as part of this program and that has meant reshuffling leadership roles. Mark Allen Executive Vice President, General Counsel and Secretary VIEW MARK ALLEN'S BIO Jill Brannon Executive Vice President, Chief Sales Officer VIEW JILL BRANNON'S BIO Brie Carere Executive Vice President, Chief Customer Officer, FedEx Corporation VIEW BRIE CARERE'S BIO Sriram Krishnasamy As we head toward the peak summer travel period, our customers and team members will benefit from Alices leadership and commitment to providing a world-class customer experience.. International stations will fold into the leadership teams of several VPs: Franco in ORD will assume leadership over Asia and Europe; J.C. in MIA will lead Caribbean and Latin America; and Donna will lead Canada. The changes will mean Isom will have four direct reports, down from five, since American won't replace Philipovitch. Read Cole's bio . American Airlines Senior Leadership Team . Prior to that, he was Senior Vice President and Chief Financial Officer of America West Airlines, a role he began in 2002. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. View from the Wing is a project of Miles and Points Consulting, LLC. Your email address will not be published. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University Currently, American Airlines does not offer a phone number to contact the customer relations department. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. . With over 25 years of travel industry and contact center experience, Trueloves leadership skills are well seasoned to develop and execute new strategies, leveraging technologies, process engineering, and an amazing talent pool of team members to garner positive customer experience and business results. They've named a new Vice President in Julie Rath. Additional executives will report to the four senior vice presidents. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. Tim Ahern, Vice President - Hubs will continue leading American's hubs in Chicago (ORD), Dallas/Fort Worth (DFW) and Miami (MIA), closely managing the implementation of peak bank schedules,. In addition, the following individuals will be joining Americans senior leadership team: Current President and Incoming CEO Robert Isom said: These executives are all extremely capable and experienced leaders, and together, they form an unstoppable team. Austin, TX 4d. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. Some of todays moves I find most notable. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Senior Vice President - Customer Experience 1 Skyview Drive Fort Worth, Texas 76155 76155 [email protected] . Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . NOW WATCH: If you have to have a long layover, here are some of the best airport perks to look for, Visit Business Insider's homepage for more stories, An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes, The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties, An airline pilot reveals the meanings of 23 code words passengers don't understand. David Seymour will assume the title of Chief Operating Officer. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. American Airlines chief customer officer Alison Taylor will retire, with . American's stock is down more than 15% so far this year while Delta and United are each up 4%. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. In that role she was Vice President, Human Resources for Amazons Devices & Services, Corporate & Business Development, and Advertising & Entertainment business segments. How to enable JavaScript. Sears couldnt deliver my appliances. Kerr serves as the Vice Chair. He paid Vantage $18,536. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. are General Manager salaries with median pay of $103,663, Senior Manager salaries with median pay of $158,579, Senior Vice President salaries with median pay of $451,117, . We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the. President & Chief Executive Officer. I am extremely pleased that Don has agreed to serve in an advisory capacity through the end of the year. Find contacts: direct phone number, email address, work experience. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. Where is it? The changes come amid growing pressure on American's CEO, Doug Parker, to improve the Fort Worth, Texas-based carrier's operations after it faced hundreds of cancellations over the summer, angering customers and employees. Can I get a refund for my Marriott Vacation Club Points? Contact Customer Relations with compliments, concerns and questions about your past travel. Any shakeup that leaves the top two guys in place is a non-event. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. Delta Air Lines's President is Glen Hauenstein. As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . Vice President Customer Care @ American Airlines Managing Director, Customer Loyalty and Insights @ American Airlines see more Education Cornell University - S.C. Johnson Graduate School of Management MBA 2000 - 2002 Southern Methodist University BBA 1992 - 1996 Skills Revenue Analysis Airlines Sabre see more View Alice's Email & Phone (It's Free) Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. JonCarlo will report to Kimball and be part of the Operations senior leadership team. David Seymour is Senior Vice President, Chief Operating Officer. There is no question this is a time of unprecedented change. Rumors have been swirling about which members of top leadership will depart. Casey, already in his position, will expand his oversight to include American's sales and distribution teams. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." American Airlines oct. de 2000 - ago. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Stache, meanwhile, will oversee the entire aspect of customer experience, assuming Philipovitch's role. And they all embrace and live our purpose of caring for people on lifes journey. We are grateful that Kurt has agreed to serve on several critical assignments to help our company through the initial phase of this transformation. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Read Priya's bio Cole Brown. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Seymour, who has overseen integrated operations at the airline since 2012 (at the time he was at US Airways, which merged with American in 2013), will expand his responsibilities to oversee everything from airline and cargo functions, to regional carrier operations. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. Check out our directory. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Save my name, email, and website in this browser for the next time I comment. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. However, there have been indications that the airline is turning things around. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. American Airlines Announces Senior Leadership Team. All of this starts with getting our operations and commercial leadership structure set. From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. Jobs Salaries Interviews. Airline President Robert Isoms full note to employees about these changes follows: Last week, we launched a voluntary early out program for our management and support staff team members. So the Loyalty department thats the most valuable part of the entire company gets shoved under the Revenue department, which is the absolute last place to put your greatest asset under the best of circumstances, much less when the two departments have diametrically opposite goals. Prior to joining Walmart in its Legal Department, Brown practiced as an attorney specializing in the area of employment law and administrative regulations with Bashen Consulting, Wickliff & Hall, P.C. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. Women Leading Travel & Hospitality Virtual Exchanges, Webinar: The Secrets to Landing a Board Seat, Webinar: How to Help Your Team Build Mental Resilience. ATG Travel Worldwide. Maybe a future CEO? American Airlines Group Inc. announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. . Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Customer Service Manager, Airport Customer Experience. Chief Legal Officer . Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. Is this really the end of junk fees in travel? David Seymour, for example, will expand his role as head of operations to take on Philipovitch's tasks of managing airport operations. Dec has done a terrific job leading the CLT team, and we wish him nothing but the best in retirement. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). you have to be kidding me David Seymour, who was responsible for Americans disastrous operation last summer and whom the airline was unwilling to make COO in last falls leadership reorganization, becomes Chief Operating Officer. Parker at his finest hour. The functions under Tony's leadership include Marketing, Product & Loyalty, Digital, Customer Experience and Customer Engagement. American Airlines has announced the appointment of Kyle Mabry to Vice President of Operations and Commercial for EMEA and APAC, following over 25 years at the airline in commercial, marketing and . In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Last month, rival Delta announced a surprise minority stake in American's longtime Latin American partner LATAM, the region's largest airline. Ralph will replace Dec Lee, who is announcing he will retire from American after nine years with the airline. Be sure to include the same contact and travel information. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. whom the airline was unwilling to make COO, AAdvantage President Bridget Blaise-Shamai is taking an early out, Senior Vice President Kurt Stache who oversaw marketing, loyalty and customer experience, pledging the loyalty program as collateral for a subsidized CARES Act loan, American Airlines Is Re-Orienting Itself Away From Business Travelers - View from the Wing, The New President Of American AAdvantage Gives His First Interview I've Seen - View from the Wing, Internal Memo Reveals American Airlines Dropping Four Transatlantic Cities - View from the Wing, Instagram Model Faked Her Trip In Emirates Business Class, And A New Use For Masks [Roundup] - View from the Wing, American Airlines Names New Head Of AAdvantage Loyalty Program - View from the Wing, CitiBusiness / AAdvantage Platinum Select Mastercard, Capital One Venture X Rewards Credit Card. This site is for entertainment purpose only. If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. Kristin Colvile is Vice President - Reservation Sales & Customer Care, Field Operations. "The most important thing we can do to make culture a competitive advantage and deliver a world-class customer experience is run a safe and reliable operation. American Airlines. From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. Vice President - Real Estate (813) 870-8789: Laurie Noyes Vice President - Concessions, Commercial Parking and Ground Transportation (813) 554-1447: Veronica Cintron Vice President - Communications (813) 220-4200: Marcus Session Vice President - Information Technology (813) 801-6037: Benjamin Robins Vice President - Maintenance (813) 676-4327 He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. FORT WORTH, Texas American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. The airline has made recent improvements, however. Conservatives Target American Airlines For Being Too Good At Diversity Hiring, Lufthansa Unveils Incredible New First Class But Only Ok Business Class Product, Never Fly To Chicago O'Hare On Delta - Or An International Airline Using Terminal 5 [Roundup], Why Fewer United Airlines Passengers Fly Using Points: Behind The Scenes Of MileagePlus, Delta Air Lines Passenger Uses His Coach Seat As A Standing Desk, And I'm Here For It, Passenger Brought Their Own Tub Of Beer For The Flight, Ready For A Tailgate Party, David Seymour, who was responsible for Americans disastrous operation last summer and. View Alice Curry's email address: cxxxxe@lifeatmatch.com & phone: +1-xxx-xxx-1567's profile as Vice President of Member Services at Match, located in Dallas, Texas. Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. Learn more about whats happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Site may not meet accessibility guidelines. Flight Attendant Trainee Greek and English Bilingual. David Seymour is Senior Vice President, Chief Operating Officer. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. A spokesman called the departure of Philipovitch, 49, who has been in the role at American since 2013, "entirely voluntary.". She holds both a bachelors degree and a Juris Doctor from Southern Methodist University in Dallas. American Airlines Vacations Contact us by mail. Thinning out the org chart will ideally facilitate timely messaging. Its been eight months. Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months. We want to hear from you. See the full leadership team at Craft. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. She moved to Austin, Texas in 2015 for an adventure and returned to the East Coast in 2021 with a husband, son, two cats and a dog. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. @Austin797. American saw a summer of disappointing performance, which left both passengers and shareholders spanning from nervous to enraged. Can a vacation rental host cancel my stay and keep my money? Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. Sally is from Northern Virginia and attended Christopher Newport University in Newport News. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the airline said Thursday. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the companys stock is included in the S&P 500. "American's team members are what set us apart," Isom said. Vrbo took my $1,270! Chief People Officer. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. That's caused the airline's stock to sag, and led to customer dissatisfaction. She received a full merit scholarship to Cornell University, where she earned a Master of Business Administration in 2002. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . American Airlines Group MD 5651 P.O. American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. Meh. Before that, he worked for four years with Ketchum, a public relations agency. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. And they all embrace and live our purpose of caring for people on lifes journey. Any forward-looking statements speak only as of the date hereof or as of the dates indicated in the statement. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. The estimated additional pay is $218,051 per year. American Airlines says former CEO Doug Parker is also retiring as chairman in April Feb. 11, 2023, 1:47 PM ET (AP) Plane being towed at LA airport collides with shuttle bus Federal officials are investigating a collision between a shuttle bus and a jet being towed at Los Angeles International Airport We work collaboratively with airlines, labor, Congress, the Administration and other groups to improve aviation for the traveling and shipping public. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. From 2019-2021 he represented the United States as a Vice President - Reservation &. 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