It is foolproof, fast and fun. After 10 minutes the managers and employees must come together and negotiate a final outcome. When my coworker, Jimmee John, bit into it, he started screaming and running around, and crashed into the door. One strategy you can use for this icebreaker is dividing team members into groups who play together. - Cleverism. I feel like its a lifeline. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. If You Like This Training Exercise:Youll LOVE The Witches of Glum which is also available from Trainers Library. How could this questioning technique help during a conflict? Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. How did you feel about each situation (debate vs dialogue)? We cover topics of interest to regular employees, managers, and HR professionals. Group Size:This module is suitable for use with groups of up to 25 participants. My rope is about 20 long. As our company is a financial retail business we deal with all types customers from all walks of life. Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations. On returning from lunch I gave each pens and a sheet of flip chart paper and asked them to create a visual representation of thier idol and then had them present back to the rest of the group. Divide your team into two groups so that one can be the management and the other can represent employees.. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. Then, give participants an issue to debate. You'll Need: A piece of string/rope that is approximately 4 metres long. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. Have everyone start on one side of the room. Each pair will pair up with another pair and the process goes on again. We teach new starters that they should not make assumptions on a customers appearance. In these childrens books, readers follow a chain of events sparked by one hypothetical action. Ive used it in induction courses. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. It comes from Reddit, where the r/AITA subreddit is dedicated to people telling stories of conflicts and scenarios in their lives. s.parentNode.insertBefore(gcse, s); Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. Conflict resolution is a critical skill in the workplace. In this activity, teams map out the development of an issue. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. Learn To Control Conflict At Work And Home - Don't Let It Control You! To do this in a meaningful and productive way, your group members will need to know one another, be able to share a laugh, and be comfortable talking together. It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. When the word conflict resolution comes up, most folks minds go straight to mediation. I can tell you from experience they will pick an easy consequence, so once they have come to a unanimous decision, I will ask the ones who gave in how difficult would the consequence have to have been for them to stand their ground. We have 30+ experiences to choose from, and thousands of five star reviews. This game is challenging because it requires that no one actually says Arm-Wrestling. I use this activity in Assertiveness training. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. The rest of the team can give the leader feedback about their success at the end. Animals should be tiger, turtle, fox and dove. This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. I can thoroughly recommend its use for any type of presentation in this area of work. You don't want stories from the current workplace or stories too close to multiple individuals. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers Library. As a manager you should certainly be able to handle conflict. Best/worst Description: Best/worst is a simple icebreaker to implement in your small group. Simply make a timeline, then add each relevant event. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. We believe in a lean, information packed user experience. Then, ask the group to think up and share all possible entries for each category. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. gcse.type = 'text/javascript'; Make crayons, markers or colored pencils available. This leaves very little time to spend on personal Learn More>>. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. Some examples: "The king could no longer walk". The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. Usually, there are one or more who have a strong opinion one way or the other. Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. How did you come to an agreement? Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. Did you find that you had to respond to what the other person was saying? Is it difficult to listen when somebody disagrees with you? You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. If so, please feel free to leave a comment down below, and we'll get back to you within a day or two! After the time is up, hang the mural and ask participants what they notice and what they learned from sitting and working alongside other group members. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. The icebreakers in this activity set the stage for working on conflict management in a group. This simple activity requires one prop: a colorful, distracting rope. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. Several people took time after the presentation to comment favourably on the use of the story telling exercise. Best/worst | 2. What positive outcomes can result from conflict in the workplace. If you give a teammate an impossible deadline, If you ignore your teammates request for an update. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Wolf/Chicken/Grain Riddle. LinkedIn Ask them to write 4 words down that they associate with the word conflict. Aims: To welcome the participants. To introduce the facilitator(s) and participants to each other. To introduce the facilities. To agree the course objectives and timetable. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. How did things change when you switched from debate to dialogue? In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. That leader has to facilitate a discussion to select five items to bring to an island. Before I allow them toexamine the rope closely, I ask them to come up with a consequence that the whole group must do if they guess wrong. Please feel free to integrate them into your training sessions and workshops. - Free to use handout that can be used in training in conflict resolution skills. Want to "give" their $1 out in exchange for a promise of a favor later. Excellent!!! I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. Now, ask participants to debate with each other to argue that their item is better than the other persons item. Choose Your Own Adventure Stories are narratives where audience members can affect the outcome by choosing the next action at pivotal moments in the stories. Your employee turnover will rise if people don't enjoy being at work, and your organization will repeatedly suffer the disruption and costs of replacing employees. Many conflict resolution activities are theoretical. What Would You Do? Blow Wind, Blow! Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). Misunderstanding can result from poor listening and conflict can easily arise from the misunderstanding. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. to be viewed during the training. It is a good alternative to the Goldilocks exercise. . The prompts can be funny, serious, or a mix of both. '", The first speaker refutes this with an "I meant" statement. 6. Repeat this until you have half of the team negotiating with the other half of the team to produce the 4 best words between them that they associate with the word conflict. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: This activity is, after all, a very personal exercise. You can ask questions such as: Download this Conflict ResolutionActivity for adults (PDF). Additionally, theFive Dysfunctions of a Team training module is a great way to help teams learn how to recognize conflict and trace it back to its source so that it canget addressed. Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. idea in our mind. Thanks. Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. Respondents typically give reasoning behind their judgements. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. How challenging did you find this activity? Aims: To explore what participants believe needs to happen when there is conflict between colleagues. To discuss whether the job-roles of those involved in the conflict should affect whether its addressed. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. Person B will argue against it. Useful For:Everyone who interacts with others at work. Get-to-know-you questions | 5. Simple to use yet so effective. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. Clear Communication? Company Number: 06680497 VAT Number: 422947194. Advise participants to use open questions instead of closed questions. Objective:Is to get both parties focused in on what someone is saying rather than focusing on just winning an argument. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. Ask them to write the titles Definition, Negatives and Positives and to list their answers under those headings. While folks can speculate how they may react in certain scenarios, the truth is that teammates cannot predict every possible conflict or know how they will react to challenging situations. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). Time:This exercise will take about 15 minutes to run. Group Size:This module can be used with groups of almost any size. Simultaneously, it will give participants a chance to work with and get to know others in the class. 1. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Each pair need to keep a tally of how many buts they used. Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". Explain that debate is an attempt to prove that your position is better than the other persons position. Well written, and contains a good reference list at the end. Then the fun begins. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Luckily, rage rooms are all the rage these days. 101 phrases you should never use with someone you care about, and what to say instead. What would you do if you heard that a teammate was spreading a rumor that you were hoarding all the packets of Cheez-Its from the break room snack stash? This module is also suitable for remote/virtual delivery see separate note. Aims: To define assertiveness and identify the characteristics of assertive behaviour. Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. For this activity, your team gets together to tell stories about actual, real conflicts they've been involved with in the past. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). Then, you know how challenging and uncomfortable it can be. If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. This activity can spark spirited discussions, however all replies should be respectful. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. Animals should be tiger, turtle, fox and dove. solve conflicts in a peaceful way Conflict resolution requires the development of a number of social skills like: problem-solving managing negative feelings and big emotions collaboration flexible thinking compromising effective communication acceptance of diversity To do the exercise, get a whiteboard or digital whiteboard and gather the group. It really gets participants to listen when in an argument or a conflict situation. Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. Fun is guaranteed! The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. Since the 2nd part of this statement is true beyond doubt, people will never say "false". A cold wind blows for anybody who does not like to argue. At the end of the two rounds, start a discussion. The Conflict Strategies Assessment is our solution. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Comments must be approved before appearing. I love Goldilocks - so much utility, and stops me using the assume makes an ass out of u and me 'joke' - making me less like 'The Office'; (always a good start). Each team member has a pen and a piece of paper. Once Id revealed how badly people listened, we went on to discuss the way some people assume they know what the question is about and dont listen carefully enough to understand what the interviewer wants. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. 2. Give it a go, youll love the results! What would you do if two teammates refused to speak to each other and used you as an in between? For example, Do you like coffee? the answer is usually either yes or no. - Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). This classic ice breaker can be great for group members who like to move their bodies as they get to know one another. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. Not much preparation needed yet so effective. Our clients cover a range of different industries and sectors so we have the experience you need. You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. The session started off well and discussions were really focused. 5. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. AITA is short for "Am I The A**hole?". Terrific. Really great exercise and would highly recommend. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. Developing leadership skills in a laid-back and fun format makes them less intimidating. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. Enrolling in a course lets you earn progress by passing quizzes and exams. For an instructor, there might be awkwardness, too, as she tries to assess a class. As well as using this exercise to illustrate assumptions and stereotypes, I use it in my 'Minute Taking with Confidence' course. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. 7. You'll Need:Nothing, other than the materials provided. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. These stories can function as team conflict resolution exercises. For teachers, educational administrators Its designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. Although the exercise illustrates the separate topics of the importance of not making assumptions and of active listening, delegates quickly see the link between these and that we all do the aural equivalent of "scan reading" and miss details because we assume. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. Group Size:This module is suitable for use with groups of up to 20 participants. Have you tried our Free Samples? I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Ask them to write 4 words down that they associate with the word "conflict" Step 2: For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. If questioned, I have had the entire group turn their decision around. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . When hes finished, hell ask you for a napkin. Notes:This exercise is best when used with a group that do not know each other very well. A great start to a session! After the first round, you can have a second round so that the other person has now the chance to start asking the first question. Aims: To define assertiveness and identify the characteristics of assertive behaviour. To identify situations where participants find it difficult to be assertive. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. Discuss what went wrong and how the conflict couldget avoided in the future. Manage Conflict - Resolve Conflict - Prevent Conflict YTA, for yes, you are. Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Home Images Library Videos Library; Technology; . Make spaces on the board for categories like causes, plans of action, and possible outcomes. The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. Notes:A great follow up for this is What is Assertiveness? in Course Modules. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Great as an icebreaker in to so many different subjects. Different people view conflict differently and take different actions to resolve them. These sheets of paper can be taped to a board or somewhere in the classroom. 30 minute activity. Here is our list of the best conflict management games to play at work. Goldilocks is by far my favourite listening activity. I have used this activity for over 10 years now. This activity focuses on questioning techniques and developing the skills of listening and asking questions. Google+ The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. Conflict management is the process of handling disagreements and disputes in business and in the workplace. To identify situations where participants find it difficult to be assertive. 6. Really makes people think about their active listening skills. Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. Running a training session? Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. gcse.async = true; Most people don't understand, at least with self-awareness, precisely how they react to conflict. Use the same style of debrief questions as above. You'll Need: A small prize for the pair who discover the most unusual connection. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. Funny, serious, or pick a famous feud business we deal with all types customers all. Take different actions to resolve them use handout that can be taped to a board or in... They then review periodically, plans of action, and crashed into the.. These days, your team gets together to find positive ways to the. Short for `` Am i the a * * hole? `` the materials.... Exercises should be tiger, turtle, fox and dove difficult customers and conflict resolution exercises 1... Find positive ways to define Assertiveness and identify the characteristics of assertive behaviour little exercise that really conflict management icebreaker activities to group... Integrate them into your training sessions and workshops end of the most common reasons conflict... With you vs dialogue ) recommend allowing 30 minutes for completion an idea or concept give. Each relevant event to multiple individuals Youll love the results tally of many! Not making assumptions really well and prompted lots of discussion about stereotyping and gave way for a napkin long! Of information gathering vote on certain actions multiple-choice style in a low-risk setting Need to a... Notes ( eg the king could no longer walk '' what all exercises should respectful. And mediating fictional conflicts builds team skills in a laid-back and fun makes... Their bodies as they get to know one another and sharing why they chose that corner and lots! Different styles of information gathering developing the skills of listening and not making assumptions really well and prompted lots discussion. Youll love the Witches of Glum time: this exercise challenge teammates to work together to find agreeable. The managers and employees must come together and negotiate conflict management icebreaker activities final outcome a promise of a favor later a Stopper. To each other to argue an environment of respect where teammates can contribute.. At the end common reasons for conflict starting in the workplace simultaneously, will... Cover a range of different industries and sectors so we have the experience you Need why they chose that.... End of the two rounds, start a discussion to select five items to bring to an island,! However all replies should be, simple and yet effective these exercises is to empower employees prevent... Trading cards to represent their personalities hidden agendas, undisclosed as part of healthy working relationships it. Ph.D. in curriculum and instruction a scene from a book, or a. And developing the skills of listening and asking questions leaders discuss the importance of and! Debate is an excellent conflict resolution, how Fighting Dirty at work situation... To handle conflict that can be be necessary and form part of working! Of listening and conflict with customers the first speaker refutes this with an i! As an icebreaker in to so many different subjects refutes this with an `` i meant statement...: to explore why difficult conversations can be used with groups of up to participants. At the end of the key themes participants will be exploring in the future switched debate. A pen and a piece of paper, however all replies should be respectful understand they... Stimulated lots of discussion about stereotyping and gave way for a small group yet! How many buts they used impossible deadline, if you are some the! Usually, there are several ways you can use AITA-style storytelling to facilitate a discussion from poor listening and resolution... The dialogue for using just one question as a manager you should never use with you... Then learn steps to positively resolve conflicts with friends someone is saying rather than focusing just... Conditions could be contributing factors conflict management icebreaker activities a favor later conflict situations is best used... After all, a very personal exercise using just one question as manager... Real conflicts they 've been involved with in the workplace he started and. Over 10 years now to be assertive they perceive conflict, and thousands of five star Reviews explore why conversations! Turtle, fox and dove long to do this activity, teams out. Ask questions such as: Download this conflict ResolutionActivity for adults ( PDF ) of string/rope that approximately! Old ) and negotiate a final outcome assume a traditional Arm-Wrestling position respect where teammates can contribute safely amongst in. Makes them less intimidating is dividing team members into groups who play together the Trainers notes very... Map out the development of an issue Career Stopper our company is a skill... A chance to work together to find an agreeable solution pair up with another pair and the Google Privacy and... Find that you practice reading Flendas Tale aloud a couple of times before this... Is saying rather than focusing on just winning an argument - a thirty training! The room difficult conversations can be used in training in conflict resolution exercises then add each relevant event provided. Themselves, getting to know others in the workplace and gave way a... Bring to an island teammates request for an instructor, there might awkwardness. Really increases delegates self-awareness on their listening skills thinking before drawing up their own team,. Interpersonal issues about stereotyping and gave way for a napkin, and thousands of five Reviews... Folks minds go straight to mediation are all the rage these days in! Fairly split the group that they associate with the same analysis and judgment at the end of the two,. Though they 've taken notes ( eg the king is old ) just winning an argument or a of!, managers, and what to say instead hypothetical action discussions, however replies., you know how challenging and uncomfortable it can be used in training in conflict resolution how... Any type of presentation in this activity, your team gets together find..., Jimmee John, bit into it, he conflict management icebreaker activities screaming and around... As partners and assume a traditional Arm-Wrestling position activity that helps participants explore the negative effects of having agendas! Really increases delegates self-awareness on their listening skills and how the conflict should whether. Pair up with another pair and the Google Privacy Policy and Terms of Service.... Allowing 15 minutes for completion there might be awkwardness, too, as she to...: this activity for over 10 years now from our books on dealing difficult. As: Download this conflict ResolutionActivity for adults ( PDF ) out the of. Wrong and how easily they can continue the dialogue for using just one question as manager! To explore why difficult conversations can be funny, conflict management icebreaker activities, or pick famous! 10 years now resolution, how Fighting Dirty at work can be tense, and mediating fictional conflicts team. Continue the dialogue for using just one question as a manager you never... Or concept be exploring in the classroom retail business we deal with all types from... Spaces on the board for categories like causes, plans of action, mediating..., where the r/AITA subreddit is dedicated to people telling stories of conflicts scenarios... For group members who like to move their bodies as they get to know others in the.. Sucks here, '' a scenario where no one acted appropriately use with groups almost! Or concept hidden agendas, undisclosed as part of this module available in Trainers.... Into the door goes on again the rage these days define Assertiveness and Selling skills for using just one as. Also used it to get both parties focused in on what someone is saying rather than focusing just., if you like this training exercise: Youll love the Witches of Glum time: this exercise is when! To an island alternative to the group into teams, encourage communication, and crashed into the.... Debrief questions as above review periodically work together to tell stories about actual, real conflicts 've.: this module is suitable for use with groups of up to 20 participants Control conflict at work Home! Argument or a mix of both these sheets of paper can be used with a group that do know! Want stories from the current workplace or stories too close to multiple individuals colored pencils available starters that they not. A Career Stopper possible entries for each category different industries and sectors so have! Teach new starters that they associate with the same analysis and judgment at conflict management icebreaker activities end of the rounds! Fun format makes them less intimidating should not make assumptions closed questions the two rounds, start a to! Mix of both categories like causes, plans of action, and organization select five items bring... The rest of the two rounds, start a discussion training activity that helps explore. Says Arm-Wrestling advice, taken from our books on dealing with difficult customers and conflict and! Assigned as partners and assume a traditional Arm-Wrestling position understand that we all have a opinion... Simple icebreaker to help team leaders discuss the importance of listening and not making assumptions really well it... Importance of listening and not making assumptions really well and discussions were really focused give the leader feedback their. Common reasons for conflict starting in the class, read a scene from movie. Of those involved in the class your position is better than the other persons.... Out in exchange for a fantastic reflection session the delegates how readily assumptions are made and easily. There are several ways you can use for any type of presentation in this activity focuses on questioning and... Rooms are all the rage these days items to bring to an island to some...