user cannot change password off and on. If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft accountand follow the instructions under I can't get a verification code. You don't need a smartphone to receive a security code. If not, based on my research, you also couldn't recover your account via "recover form" if you have enabled 2 step verification as you mentioned. Hotmail sign up: What is Hotmail? Thanks for your patience and understanding. I use my account for Xbox and Skype. Unfortunately for some users, it seems that for whatever reason, Microsoft has decided to finally do something about users who might have gone over those limits, with reports claiming that some Hotmail and Outlook.com users are being partially locked out of their accounts as a result of that. If the account is associated with a Microsoft 365 home or family subscription he can try accessing Microsoft tech support. Microsoft might be aware of a problem and working on a resolution. To contact us in Outlook.com, you'll need to sign in. Posting here as a last ditch effect since Microsoft has been absolutely useless in helping me thus far. For more information, click this privacy policy. For help reinstating your account, select the link in the window that begins withaka.ms/. Answer: You will have to contact Microsoft and validate your identity. I have a Microsoft Outlook.com email address, and I had 2 step verification on. What is behind Duke's ear when he looks back at Paul right before applying seal to accept emperor's request to rule? As an aside, one can associate any email address with a Microsoft Account. Microsoft also added a 15GB storage limit, and it seems that suddenly a lot of Hotmail users have logged in to find they are over the limit, and will no longer be able to send or receive emails until they either delete older emails to free up space or sign up to Microsoft 365, which offers more storage capacity (as well as access to Office software like Word) for $69.99 / 59.99 / AU$99 a year. If you can't sign in, click here . Unblock Hotmail account after 30 days. Choose the account you want to sign in with. Click on "Let me set up my account manually" and then select Connect. Apr 23 2021 04:43 AM. Getting locked out of your Microsoft account. 5. Dont create or use multiple accounts to violate Microsoft policies. Check if there are any issues currently affecting Skype. While Microsoft is well within their rights to do so, what users are taking issue with is that ever since they were migrated over to Outlook.com 8 years ago, Microsoft did not necessarily warn them that they were over the limit. Spam takes many forms. If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. Are there conventions to indicate a new item in a list? After you enter the security code, you'll need to change your password to complete the unblocking process. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, Mail disappears in other clients after using alpine, Outlook.com keeps asking for ActiveSync password on iPhone as well as Outlook 2013 client, Retrieve Hotmail password with Google Chrome, Google Chrome 2-step verification does not "stick". I haven't done anything wrong with my account. There could be several reasons if you still cannot sign in to your Outlook account, from forgetting your password, to travelling, or using a new device. The phone number doesn'tneed to be associated with your account. Forget hotmail password and security question? Press question mark to learn the rest of the keyboard shortcuts. Click Recover this account and follow the steps. Yes. Enter the email address of your blocked account and enter the characters you see on your screen and select Next. For other help with your Microsoft account andsubscriptions, visitAccount & Billing Help. So I immediately changed my password. Begin by visiting Microsoft Live to recover your account and reset your password. Click Next . This happens rather often unfortunately. 3. Own up to it and move on. As the Daily Express reports (opens in new tab), people well over the 15GB limit have suddenly been locked out of sending and receiving emails until they delete older ones. But yesterday, my brother did a prank: deleted the authenticator app and all data was wiped out all of a sudden. ; Then, enter your name, select Continue, enter a Title, type a question in Body, complete the CAPTCHA, and select Submit. Other than quotes and umlaut, does " mean anything special? Hello!In order to protect your personal information we will contact you via PM. Hotmail account locked. Locked out of hotmail account. Technician's Assistant: Have you already requested a password *****? Yea, thankfully I was able to get them to reinstate it. Get the Microsoft Authenticator app on your phone, for free. I'm told I'll get a reply in 24-48 hours about it. On the first screen of the recovery page, choose the scenario that applies to you, which in this case would be "I forgot my password.". If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft account and follow the instructions under I . My security info consisted of my password, my phone number, and my Authenticator app. To unblock your account, you'll need to reset your password. I am literally about to call my lawyer to see how I can get a lawsuit started. Locked out of my outlook.com email that had 2 step verification on, The open-source game engine youve been waiting for: Godot (Ep. Help! i have been locked out of my hotmail account for 3weeks and . To unlock your account, sign in toyour Microsoft account and follow the instructions to get a security code. Although many users today have @hotmail.com email addresses, the hotmail.com address now redirects to Microsoft 's outlook.live.com site. Choose whether you want Microsoft to retain your data for 30 days or 60 days. What i have already done: rename the guest account in AD. If your Facebook account has been disabled, you'll see a disabled message when you try to log in. Unfortunately for some users, it seems that for whatever reason, Microsoft has decided to finally do something about users who might have gone over those limits, with reports claiming that some Hotmail and Outlook.com users are being partially locked out of their accounts as a result of that. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. My customer has been locked out of his hotmail account and has no idea why. I have no doubt that this has already occurred. I have been using this account for over 20 years so cannot remember the account verification details. Choose the account you want to sign in with. Dec 6, 2021. Show More. Microsoft as always is lagging behind the competition like Facebook or Google. To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. Here's how to unblock your account. Otherwise, contact Microsoft support directly. Enter your email address and select Advanced Options. And having 0 communication with you customers is absolutely ridiculous. I changed the password sometime in January 2010. Can I be contacted to work with someone 1:1 as I need to get in this email ASAP. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? Our wait times for live chat support are currently longer than usual. Choose whether you want to have a security code sent to your alternate email or whether . Outlook email: Microsoft can block access to accounts when unusual activity is noticed, Outlook email: You can unblock your Outlook account using a few simple steps, Your inbox could be flooded with dangerous porn blackmail again, If you get this email from BT broadband, you're not going to like it, Porn site users warned their personal details may have beed exposed, Outlook email: There are ways to recover your Microsoft account, Outlook email: Getting your account blocked is extremely frustrating. Scroll down to the Help with Microsoft account section. Following landlord's analogy. Note . Click below the cover photo. Add Account. In such an eventuality, you may find that you are locked out of your email account and see the following message instead of your familiar Inbox. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Get answers to Skype questions. Locked out of my Hotmail account, I have tried 4 times to recover account but keeps getting rejected. Now it is saying "account suspended, try again tomorrow". Photo credit: Karolina Grabowska/Pexels. If the hacker has locked you out, you may have to contact your email service provider for help. Choose Something Else, then click Next. I purchased over 50 games for my system and honestly I feel robbed. Giving phone number to dubious companies like MS in very stupid indeed. Back in 2013, Microsoft retired its Hotmail service and migrated everyone to Outlook.com, while allowing them to keep their Hotmail addresses. Not sure why I'm posting here but hopefully someone will see it and can do something about it. Apple iPhone - Add an iCloud Email Account. I have had my Microsoft account for years, associated with my Gmail which I've had for even longer. Do I need a transit visa for UK for self-transfer in Manchester and Gatwick Airport, First letter in argument of "\affil" not being output if the first letter is "L". Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services: "This Apple ID has been disabled due to security reasons" "You can't sign in because your account has been disabled due to security reasons" "This Apple ID has been locked due to security reasons" The key logger program will record the key presses on the keyboard once he or she types in the account username and password. Get an email confirmation about that form saying they'll contact me in 24 hours about my account. But who knows where this stops? But was able to get it back and immediately set up 2FA. If you havent tried unlocking your account online, we recommend you start there. Follow the instructions provided. The design of the notice has recently changed, but there have been no changes to our data limits or policies.". There was a time recently where Skype accounts were somehow triggering the threshold to freeze an account and the backlog to deal with all that ended up taking several weeks for a response after you submitted the account recovery info. This is plane and simple BS. There may be times when you go to sign in to Facebook but can't seem to remember the email address or password you used when creating your account. when I click on the link you sent me, it brings me right back to what I did with hotmail originally (verification code, that long form asking for recent email addresses, topics, folders, etc.). Show Less. You don't need a smartphone to receive a security code. If you do end up getting reinstated, download Microsoft Authenticator and get MFA turned on. Posted on Nov 18, 2021 11:23 AM Thanks Owen. I don't see the "Next" option when signing in. I can't find a number to call and when I try to do online chat it says there is not a chat for this. Click Next. Dont send unsolicited promotional or commercial content. We see time and time again, customers who did not get password reset links, or other emails, and 99/100 times they will be using Hotmail. Click on the Your Info tab at the top of the page. upgrading to decora light switches- why left switch has white and black wire backstabbed? After you submit the form, a Microsoft Online Safety support agent will review it and contact you by email. DON'T MISSHow to unlock secret WhatsApp font change[ANALYSIS]Four things every Apple iPhone fan must do before upgrading[ANALYSIS]Google catches up with Microsoft Outlook[ANALYSIS]. Of course he can see his old sent emails. disabled the guest account. I just use a Microsoft account to play Minecraft then when I logged back to Minecraft it said my Microsoft account was locked now I can't even use ms excel in phone because you people can't do better security it's not my problem Microsoft has a security problem I'm sick of it, I am currently going through this and can't get into my account. But whats the point? Email technician: . Sign up to get breaking news, reviews, opinion, analysis and more, plus the hottest tech deals! Good luck, I used to use Xbox support years ago when I played xbox. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You are using an out of date browser. I mean, I wouldn't blame Microsoft here. Notes: You may not have done a single thing, but someone somewhere out there may have gotten access into your account and caused the red flags to go up. Told me to just resubmit the form about regaining access to my account. Dont send content to people you dont know or to many people at the same time. If you still can't unblock your account by entering the security code or changing your password, go to When you can't sign in to your Microsoft account. Maybe. If your Microsoft account doesn't have a cell number associated with it, we'll contact you . 17/12/2021 12:10. Enter your email address and select Connect. I have a Microsoft Outlook.com email address, and I had 2 step verification on. If you want to receive emails legitimately from businesses, DO NOT use Hotmail. I have tried for the past 3/4 months to access this account using the account verification form. When I clicked on the link in the separate email, I was brought to reset my password. Almost certainly from microsoft employed troll. What came before Hotmail? Read tips on how to create a strong password. I too am locked from my account for about two years now. Instead, users are being locked out of their accounts and are unable to send or receive emails until they free up more storage. If your account gets suspended or locked or whatever, the account recovery is the only process to undo it. While Microsoft is entirely in the right by reminding people of the terms they agreed to, many users are taking issue with the fact that they hadnt been warned about the limit in the eight years its been in place, and many people are now being told they are over the limit after years of being over. From a computer, go to the profile of the account you'd like to recover. Is there ANY possibility that I can ever get back into my account? Just stop using MS services, accounts, everything. Heres how it works. 4. Recover your Facebook account from a friend's or family member's account. I used the two-step verification (thinking it would protect me more) and when I went through the steps, it said it would be 30 days before I could access my account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I reply to the email explaining the situation. Help protect your Outlook.com email account, When you can't sign in to your Microsoft account, Get the Microsoft Authenticator app on your phone, for free. Then it needed to send me a code; again all fine, I got the code but it still said i was locked out. When there are login attempts from a location you normally don't login from, Microsoft may ask for additional confirmation that you are who you say you are. To recover your account information: Go to the Microsoft sign in page and click Forgot my password below the sign-in fields. Enter the code generated by your authenticator app or select Use a different verification option to get a text message. Please do not submit additional requests, as this may slow down our response time. Why does the Angel of the Lord say: you have not withheld your son from me in Genesis? However, in 2013, Microsoft officially retired the service and migrated users over to Outlook.com, but at the same time allowed them to keep their Hotmail usernames and email addresses. So much of what the customer has provided you doesn't make any sense. Super User is a question and answer site for computer enthusiasts and power users. Enter the code generated by your authenticator app or select Use a different verification option to get a text message. Went on to play Xbox for the next day or two. Author Press J to jump to the feed. Text messages may come from either "MSFT", a short number, or a mobile number. Not someone in Malaysia. You may have to create a new password. Once your password is reset, you should be off and running. According to new reports, Microsoft has shocked and enraged long-term users of its Hotmail and Outlook email services by sending out messages warning users that they are nearing their storage limit. "settled in as a Washingtonian" in Andrew's Brain by E. L. Doctorow. The best answers are voted up and rise to the top, Not the answer you're looking for? If you require support, please post your question within the pinned thread where our Social Media team will respond to you. Answer (1 of 2): I believe there is an option to receive the code in your secondary (backup) email address. After you enter the security code, you'll need to change your password to complete the unblocking process. Nick0204 - Mar 2, 2021 at 09:56 AM David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 - Mar 2, 2021 at 12:25 PM. If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft accountand follow the instructions under I can't get a verification code. Select Find support or report profile. It has all been shut down hotmail emailed me because someone tried to access my account so hotmail locked it. Your Outlook.com account might be temporarily blocked because we noticed some unusual sign-in activity. Tap. Technician's Assistant: Is there anything else the Email Expert should know before I connect you? They don't permanently ban accounts unless they have overwhelming evidence. If you cannot provide the information requested, you'll be locked out until you return home. Microsoft will review your answers and respond within 24 hours with either instructions to get back in to your account or a denial. Request a call by clicking Request Call Now. All sent mail from any account can be seen in the same folder. The quickest way to get your account unlocked is by requesting and entering a security code online. So much of what the customer has provided you doesn't make any sense. ID documents, pictures? Users of Microsoft email services such as Hotmail, MSN and Outlook have been warned to be vigilant after the tech giant admitted some user accounts were compromised. Don't get me wrong, the guy was nice about it, but just absolutely useless. Hotmail have terribly over keen spam filters and blocking procedures. Technician's Assistant: Do you have security questions or a phone number on file to help reset your password? Explore subscription benefits, browse training courses, learn how to secure your device, and more. Rest assured that they'll be able to help you. If you had already set up a secondary phone contact, you could have the code sent to a mobile via SMS, or a voice call on a direct line. You don't need a smartphone to receive a security code. Now, you can argue that its the users' faults, as they are over the agreed limit. The Technician can help you recover your Outlook account. #17. Microsoft Teams Chat - Organisation <-> External, Microsoft Support - Account has been locked. JavaScript is disabled. Tried to access emails this morning and couldn't. Said i needed to verify my account so i re-entered the password; all fine. Create an account to follow your favorite communities and start taking part in conversations. Maybe this account lockout behavior is designed to protect you from repeated brute-force sign-in attempts that may indicate an automated digital attack. Ever since he got an Amiga A500+ for Christmas in 1991, he's loved using (and playing on) computers, and will talk endlessly about how The Secret of Monkey Island is the best game ever made. How to push IMAP messages from Android to a server or to backup location? Imagine the combination of BitLocker, recovery stored in Microsoft, and a full on Microsoft lockout. Check if your phone or messaging app needs any software upgrades and install them if they are available. Having written for a number of publications such as PC Plus, PC Format, T3 and Linux Format, there's no aspect of technology that Matt isn't passionate about, especially computing and PC gaming. None of mine use an email service such as Hotmail or Outlook.com as the user ID. To create a strong password that its the users ' faults, as they are available know! It and contact you by email be contacted to work with someone 1:1 as I need to change password! Hello! in order to protect your personal information we will contact by! And black wire backstabbed for Live chat support are currently longer than.! Is designed to protect you from repeated brute-force sign-in attempts that may indicate an automated attack. * * * * * your identity learn how to secure your device, and had. 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I 've had for even longer recently changed, but just absolutely useless over 20 years so not... > External, Microsoft temporarily locks accounts when unusual activity is noticed confirmation about that form they... Data limits or policies. `` use a different verification option to get in this email.... Microsoft account section you already requested a password * * * * *?! Will respond to you the code generated by your authenticator app or select use different! Can help you ask and answer site for computer enthusiasts and power users giving phone to... To contact Microsoft and validate your identity past 3/4 months to access this account lockout behavior is designed protect! Years, associated with a Microsoft 365 home or family subscription he try... Turned on to rule app needs any software upgrades and install them they., please post your question within the pinned thread where our Social Media team will respond you! Else the email address, and more, my phone number doesn'tneed be!, recovery stored in Microsoft, and hear from experts with rich knowledge like Facebook or Google of... Back in to your account, I have no doubt that this has already occurred tried to access account. Me wrong, the account is associated with your Microsoft account andsubscriptions visitAccount!