We cannot refund this fee if you later provide a crime reference number for the incident. T-FLOW account online at merseytunnels.co.uk. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We will not charge you for a replacement pass if you have changed your name. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Bus Service Operator Grant Survey 2021-22. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Your phone company may add its own access charge, but they will tell you about this. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. For more details please go to click here to find out which local council issues your pass. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. You should allow 6 weeks for your application to be processed. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. You must tell us if your pass does not arrive within 60 days from the date of dispatch. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. The police will give you this number when you report the theft. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz We aim to have normal service resumed as swiftly as possible. Please ensure you have signed and dated the form below and have included copies of the documents requested above. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. We are sorry for any inconvenience caused. There is no need to send your old pass - we only need proof of your new address. Proof of your last daytime seizure from your neurologist or GP. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Each coupon is valid until January 31, 2023. Merseytravel Centre when you bring your application. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. We will not charge you for a replacement pass if you have changed your name. Make a note of the expiry date of your current bus pass so you know when to renew it. You must have officially enrolled in order to be eligible. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. It's your responsibility to renew your pass. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. For more details please go to click here to find out which local council issues your pass. If the pass is damaged, a replacement bus pass costs 10. Please try again. Plan your journey with the Merseytravel Journey Planner. This is likely to be a minibus but, in some circumstances, it might be a taxi. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. } !1AQa"q2#BR$3br If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We are unable to provide a copy of the receipt of this type of payment. merseytravel birkenhead bus station phone number. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. /Length 16938 We can issue up to two replacement passes a year. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. We endeavour to contact those members directly if we are not able to accommodate your request. In Wales you can get a bus pass when you reach 60. View bus timetables. We are sorry for any inconvenience caused. A letter from GP/Consultant confirming that you are without speech. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you find your pass after requesting a replacement pass, the charge cannot be refunded. We will replace stolen passes free of charge on production of a valid police incident number. Your transport needs will be included in your support plan. We are sorry for any inconvenience caused. Free travel also applies on bus services going into Wales. /Filter/DCTDecode Please allow 10 working days for us to process your replacement buss pass application. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). We may contact you to ask for more details about your disability or you may be asked to attend an assessment. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. Apple or Android); receipts will be available via your provider on your handset only. We offer free travel to all Merseyside residents who are aged 60 and over. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" They will make sure that your photograph matches and your pass is valid so you can travel. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. % Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Contact Transport for London lost Across Merseyside and Halton. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. The changes, announced by the . Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can call our Customer Service Contact Centre on 0151 330 1004. However, if you receive Universal Credit you will not have to pay the fee. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . I confirm that the photograph I have provided is a true likeness. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. I have lost my Multi-journey Saver ticket, what should I do? If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Find out more on how you can use your travel pass on public transport in the Liverpool City Region. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Check when you qualify by visiting GOV.UK. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. >> I think Ive left something on the bus. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . How do I check and how do I get it back. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Or, you can visit a Merseytravel Centre in person for further support. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If so, please contact your local Council Caerphilly on 01443 866550 You may be asked to confirm your National Insurance number or other personal details. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Faulty pass. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. 8am to 6pm - Saturday, Sunday and Bank Holidays. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Please make sure that you provide details of your old address, your full name and date of birth. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. No, you will need to buy a ticket for your journey until a replacement pass is issued. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Jadu. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can appeal within one month of the date of your decision outcome. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. to ensure it's working. You can get a free older person's bus pass if you: are a Medway resident. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. directly to Merseytravel. Term time passes are valid Monday to Friday, until 8pm, during term time only. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. A bus operator in the North West. merseytravel fast tag login. Merseytravel Centres: Locations and opening times. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Do I need to change my Local 60 + Travel Pass to the new design? /ColorSpace/DeviceRGB If you find your pass after requesting a replacement pass, the charge cannot be refunded. Further information on the disabled persons bus pass. They can also key your number plate into the system so that you can use your account to pay for the journey. Visit the schools transport assistance page for information on travel passes to schools and colleges. If we approve your application, your pass will be sent in the post to the address we have on file. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. It must be dated within the last 12 months. Student bus travel from just 98p** per day - Unlimited good times! We are sorry for any inconvenience caused. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Liverpool Lime Street is currently closed to the public due to a security threat. Please note - we cannot replace lost or stolen passes via email. The replacement pass will be sent to you by post. You can use our online Get In Touch webform and completing the Ask Us a Question option. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Your supporting evidence must be dated within the last 12 months. This same problem is also common with the letter D and C etc. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. If we have questions about your application well contact you using the details you provided. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. . Where possible, we will include a message on the phone lines to inform you of these changes. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. . Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Providing the journey starts or ends in Cheshire . What to do next will depend on where you lost your item. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). No, you will need to buy a ticket for your journey. Any relevant information including proof of address if you have moved address recently. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. There is a 5 fee to replace a lost or damaged Senior Pass. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? At all times, on a Saturday, Sunday and bank holidays. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. /SM 0.001 Email: concession@merseytravel.gov.uk. We cannot give refunds once we've processed your payment, even if you find your lost pass. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Telephone: 0151 330 1000 B. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Find out more and how to apply on the Merseytravel website. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! I would like to make a complaint. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. No, your current elderly persons travel pass will remain valid for travel until it expires. 1 Mann Island, L3 1BP Liverpool, UK If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. If you apply online you should receive your replacement bus pass quicker. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. Arriva North West. Replacing lost or damaged passes. You can apply for your English National Concessionary Travel Pass up to three months before . Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. My pass is damaged you are not yet 60 years of age and need to apply on grounds of disability. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Please make sure that you provide details of your old address, your full name and date of birth. Liverpool Lime Street is currently closed to the public due to a security threat. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. You can also replace your stolen bus pass by phoning us on 01634 333 333. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Oh, and it can be used on the river ferries as well. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you no longer use the transport you will need to tell us or you will still be charged. This could be a free bus pass, a discounted bus pass or help with travel . If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. We will automatically send you your new Merseytravel National Travel Pass. Your supporting evidence must be dated within the last 12-months. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. We will charge you to replace a lost or stolen pass. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Metro Card will launch on 2 December, replacing Walrus. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Any relevant information including proof of address if you have moved address recently. 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