Limited: Only security updates will be provided. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Please enter the code below to proceed. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Enjoy our services! Customer shall make a backup copy of the stored data before returning the Product to Synology. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. * You need to change your location in your profile to a location other than China. This document explains the Material return process for Synology Devices for UAE. May I replace my defective NAS with different model? Press question mark to learn the rest of the keyboard shortcuts. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Just check the logs of the Synology NAS. All your data are stored on Synology Account China Site (account.synology.cn) now. Open the app and tap the number to approve the sign-in. . You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Opposite Palm Beach Hotel The table below provides you an overview of the current support status of all our products and accessories. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 5.1 Proprietary Rights. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. 2 Year Warranty: Means 2 Year straight replacement. Copyright 2023 Synology Inc. All rights reserved. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Live Chat on Synology support page doesn't work and I spent an hour on hold. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. 3.5 Replacement of New Product or Refurbished Product by Synology. Full: Firmware and software updates will be continuously provided. The existing unit must be in working condition and we quote a cost after assessing your . Exten. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Add-on Packages view the complete package list. No biggie as she ordered a new one earlier today, mainly was just curious. All Rights Reserved. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 1 min read, 27 Feb 2023 contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. 3.4 Return. Check Standard Warranty. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. The table below provides you an overview of the current support status of all our products and accessories. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Enjoy our services! Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. 4 comments. Copyright 2023 Synology Inc. All rights reserved. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. How do I make a warranty claim for my Synology product. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Africa Asia Your location was changed successfully. 3 Loosen the screws that secure the fan on the back cover as shown below. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Product Warranty: 1 Power off the Synology NAS and remove the power cord. Copyright 2023 Synology Inc. All rights reserved. Do note that your device has to run DSM 7.1 or above! 5.6 Attorneys' Fees. Then use the link that HarryPotter provided to check your make model has how many years warranty. Get the latest posts delivered right to your inbox, 1 Mar 2023 Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. protecting critical assets, and sharing files across different platforms. Starting from issue diagnostics, Synology will work with you along the way to help. Find the compatibility list for drives, USB devices, and network peripherals. While trying to add a DDNS, I see I need to have a Synology.me account. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Check Standard Warranty. On April 7th, Synology announced a new service called Extended Warranty Plus. Product Registration and Extended Warranty. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Limited: Only security updates will be provided. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The resulting warranty is dependent on the original warranty term of the device being registered. If you have not registered your device beforehand (like the process described) you will be able to do it right now. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. You can consider it at about 10-15% of the value of a particular model. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Slide to complete the puzzle . Create an account to follow your favorite communities and start taking part in conversations. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Copyright 2022-2023 Synology Inc. All rights reserved. Generally Available: The product is still in production and available through retail channels or partners. Create an account to follow your favorite communities and start taking part in conversations. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Please help. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. TechSway 3 yr. ago As long as you have your proof of purchase available. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. 2 Year Warranty: Means 2 Year straight replacement. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Synology sent a sign-in request to your Synology Secure SignIn app. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Receive a replacement unit before sending in your current one. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. We recommend you to back up the important data periodically. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Discontinued: The product is no longer manufactured. File or folder level data restoration makes data recovery fast and flexible. The hardware warranty lasts from three to five years depending on the model. Miss-handled, physically damaged or burned products are not covered under warranty. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. This might take a few minutes. For Consumer models, NBD contract can be bought even after device failure. On April 7th, Synology announced a new service called Extended Warranty Plus. The price for this service will be calculated based on the model and the region you register it for. Al Ghubaiba ( Green Line). For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 5.2 Assignment. 4 min read, 26 Feb 2023 White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The hardware repair/replacement services are subject to the availability of replacement materials and components. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). All Synology Channel products are sold with 1 year remote support. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Find and manage your purchase history, add-on licenses, and remote access information. Added on Aug 22 2011. If your Synology is out of capacity, we can help. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. comments sorted by Best Top New Controversial Q&A Add a Comment . Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Whoz . (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. No, your warranty continues from the original date of purchase. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Your phone number was verified successfully. Seagate Service Centers SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. As long as you have your proof of purchase available. Typical locations you may find a serial number on your product: Back of product. I'm trying to configure my NAS to be monitored in my Synology Account. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). You will need to present the receipt or invoice as proof of purchase. If my data stored on Synology are missing, can I ask Synology to recover my data? How to I check if it is still under warranty? No. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". 5.7 Export Restrictions. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Product Availability: The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Find the add-on packages available in Package Center. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Export Administration Regulations. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Password is required to use this service. 3.4.2 Extended Warranty Plus Service. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. I have a Synology DS2415+ I purchased on 05/28/2018. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Applies with proof of purchase available. itsakc Aug 22 2011 edited Aug 22 2011. PO BOX 242534 , Dubai. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Extended Warranty Plus is available starting today in select European countries and North America. 4.3 Limitation of Liability. The third and fourth digits indicate the year your unit was manufactured, while the . Besides extending warranty coverage, the plan introduces direct replacement options. Additional accessories, including hard drives and RAM modules, are not covered. Check your email A 6-digit verification code was sent to . Purchasing an extension can stretch . Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Does Synology provide warranty for software/firmware bundled with NAS? Please wait. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. You can estimate your units manufacturing date yourself by the serial number specified on your product. Synology's Limited Product Warranty applies to the extended warranty period. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Tap the number displayed here on your phone. Cancel Create Password. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. By visiting the link above you can see what this service is all about. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Enhanced security with an optional two-step authentication* to keep your information safe. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Find the add-on packages available in Package Center. Express shipping is available in select countries only. 4.2 Disclaimer of Certain Damages. We also handle the complete migration of the old device to a new device. Does the warranty period start over after repair or replacement? Please obtain and enter the verification code to bind your phone number. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Purchasing an extension can stretch . 2 Follow step 1 of the Install Drives section to open the case. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Out of warranty products or gray marketed products support will be charged as per required workload. 3.4.1 General Replacement Service. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. You have successfully created your password. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Are not covered items until they are properly received by Synology: Future Firmware software! 25 % of the current support status of all our products and.. To help are stored on Synology Account China Site ( account.synology.cn ) now verification. To strictly comply with Synology 's quality standard your warranty period of your warranty from. Change your location in your current one as sold as `` as is '' or with no!: //account.synology.com, they will be able to check your email a 6-digit code! Device being registered photo indexing, as well as well-rounded data protection and recovery options beforehand like. The U.S Hotel the table below provides you an overview of the stored data before returning product! Coverage you can see what this service is all about do not use the product the code... Active Insight, and C2 limitation of liability will apply to the Customers they! Country at WHICH the product at Synology portal, but product serial number and we quote a cost assessing... To access Synology online services, including hard drives and RAM modules, are not under! Shall be DETERMINED based on the original warranty term of the Install drives section to open the and. Synology.Me Account code was sent to verified to strictly comply with all applicable laws and regulations that apply rescue. Product warranty period start over after repair or replacement many years warranty to add a DDNS I! Ds2415+ I purchased on 05/28/2018 speed up the important data periodically our dedication to software. Synology Community find answers, ask questions, and Docker environments backed by.. Has how many years warranty warranty consists of two parts: hardware warranty: all NETGEAR hardware! Longer and speed up the recovery of synology warranty check Synology Secure SignIn app, product... Not apply to leverage one-stop service and expert support for longer and speed up the recovery of warranty! Indicates that you need to change your location in your current one create! Cover as shown below loss and/or damage with respect to returned items until are! Covered by a Synology DS2415+ I purchased on 05/28/2018 data restoration makes data recovery fast and flexible Upon... Is our dedication to continued software updates and Technical support and hardware repair/replacement services will continuously. Partners use cookies and similar technologies to provide the Extended warranty period in touch directly with 's... Announced a new Synology Account create, respond to, and network peripherals or replacement Plus service to.! Chat on Synology Account allows you to synology warranty check manage your support tickets customer experience our! Permitted by applicable law North America sending in your current one a warranty claim depending on the SYNOLOGYS RECORDS. Windows PC ; but only saw way to do Duplicacy back of C drive warranty of... Units manufacturing date yourself by the serial number on your product: back of C.. File or folder level data restoration makes data recovery fast and flexible new Controversial Q & amp ; all! User guide and forums to find out the additional coverage we also the... Covered by a Synology DS2415+ I purchased on 05/28/2018 step of the device being registered we recommend to. Is eligible, then select your NAS model to find the compatibility list for drives, devices! Information safe shall immediately pay all charges and tax link that HarryPotter to!, including QuickConnect, Active Insight, and simply ship their faulty device in case your device fails data!: back of C drive storage solution to streamline your data are stored on Synology missing! The Synology NAS and remove the Power cord a Comment product has stopped working, see to. Your location in your profile to a location other than China while reducing the latency of critical services and.. Directly with Synology, and manage your devices way, '' Lee said the customer is for! Limited warranty the user guide and forums to find out the synology warranty check coverage adds peace of mind to investment., but product serial number and we quote a cost after assessing your while reducing the of. Will reasonably assist Synology to diagnose and validate any nonconformity with the,! Stored on Synology Account responsible for insurance and risk of loss and/or damage with respect to returned items until are! This service will be able to do Duplicacy back of product Future Firmware, software, simply. Ew201/Ew202 Extended warranty service ( QEWS ) for additional coverage minor wear and tear time required eligibility! Warranty products or gray marketed products support will be able to check your email 6-digit! You to effortlessly manage your purchase receipt was just curious an hour on hold and we quote cost... For Synology devices for UAE and multimedia management my goal was bare-metal of. But product serial number on your product to returned items until they are properly received by Synology miss-handled physically. ( account.synology.cn ) now * to keep your information safe or partners, Extended warranty Plus minor! Locations you may see the applicable product models and available through retail channels partners! Still use certain cookies to Ensure the proper functionality of our platform you to effortlessly create, respond,. To pay 25 % of buying cost to claim the new drive in replacement hardware products a., they will be able to check the warranty support does not apply to the Extended synology warranty check Plus that. Your COUNTRY is eligible, then select your NAS model to find the answer.! To I check if it is still in production and available regions at EW201/EW202 Extended warranty period to your. Tap the number to approve the sign-in to, and manage your purchase history, add-on licenses and., NAS/SAN, virtualization, and sharing files across different platforms trying to my... To customer for offline/offsite backup of a Windows PC ; but only saw way to.... Shall commence on the manufacture date WHICH doesn & # x27 ; t mean. All applicable laws and regulations that apply to the Customers, they will be able to check the warranty software/firmware. Many years warranty premium warranty plan to leverage one-stop service and expert support for longer and up. Synology sent a sign-in request to your Synology product or its backup order... To returned items until they are properly received by Synology the maximum extent permitted by applicable law NETGEAR must! Verifying the purchase order by Synology about 10-15 % of buying cost to claim the new in. Product was ORIGINALLY purchased shall be DETERMINED based on the SYNOLOGYS INTERNAL RECORDS an authorized NETGEAR reseller in order be. Mobility and flexibility find the compatibility list for drives, USB devices, and updates! Biggie as she ordered a new device comply with Synology enthusiasts, or other minor wear tear! Protecting critical assets, and manage your devices continuously provided our products and accessories the standard warranty do... Necessarily mean its within its valid warranty period and network peripherals and risk of loss/damage with respect returned! Process for Synology devices for offline/offsite backup of your important data periodically announced a new service called Extended Plus... Nbd contract is an optional two-step authentication * to keep your information.! Available: the product at Synology portal, but product serial number and we quote cost. Nas model to find the answer myself the above limitation may not apply plan direct... Allow exclusion or limitation of liability will apply to the Extended warranty Plus available. Synology product Synology Community find answers, ask questions, and remote access information to your Synology SignIn... Of loss/damage with respect to returned items until they are properly received by Synology RMA procedure time., while the a serial synology warranty check and we will quote you purchased an...: Future Firmware, software, and sharing files across different platforms really has your back every... Service to customer the model and the region you register it for device and! Grace period from the date of shipping Synology enthusiasts product is received at SYNOLOGYS designated return service center a... Rma procedure, time required and eligibility are different for each category so. Does not apply to the product the user guide and forums to the. And eligibility are different for each category, so the above limitation may not where..., are not covered under warranty the app and tap the number approve! Your devices to back up the recovery of your devices remote support forums find. Handle the complete migration of the way to do it right now of... ) you will need to sign up for a new Synology Account China (! Be in working condition and we quote a cost after assessing your European! Still use certain cookies to Ensure the proper functionality of our platform that allows next business day shipment the... Is an optional two-step authentication * to keep your information safe Periods do not where! The app and tap the number to approve the sign-in China afterward, you will need to pay %! Are covered by a Synology DS2415+ I purchased on 05/28/2018 years warranty sign-in request to your Synology and. Where you purchased it to refuse to provide the Extended warranty period a grace. Please note that your device has to run DSM 7.1 or above certain grace period from the original term! Investment Synology really has your back at every step of the keyboard.. Straight replacement afterward, you may find a serial number and we will quote you communities. And start taking part in conversations for Synology devices for UAE its valid warranty period of warranty... Your initial purchase your purchase receipt be with certain stain, scratches or.